Boarding passes not loading to wallet
Very glitchy. Won’t load boarding passes to wallet. Updates in app don’t show up in real time.
Can’t even login
App won’t let me login despite having correct credentials verified by Delta. Even if I say “forgot login” and receive the email from Delta giving me my exact credentials, it still says it can’t login. It’s badly coded and obviously QA a is non existent. I guess not overly surprising…most companies don’t care less about their apps.
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Slow App, with Many Errors
I’ve noticed on the app and online for delta, there are so many errors that happened when I was trying to book a flight. For some reason, the app and website automatically creates typos in personal information, including the names, phone number, email addresses. All these things keep changing when I go to purchase tickets, or to checkin for flights. The app added extra random letters to my email, and name. I had to go through the process of calling into customer service to fix one of these typos on my ticket, because it added an extra letter to my name and didn’t match my passport. Took over an hour to fix, but the call center customer service rep was great in helping me fix. The app and online also have big issues when going to buy tickets, change a flight, and to check in. It replaces letters and characters in the personal info. And when you fix it and submit it, it takes you back to the same page, with the same errors that aren’t corrected and won’t let you proceed with the changes you made, to finalize the checkin. Another issue when purchasing the tickets, they need to have all the information in regards to your flight info, dates, times for the flight you are selecting. I felt like some information was missing when I was looking and selecting flights, resulting in purchase of the wrong day. Just including all the details and information is a clearer way for customers would be helpful and result in less user error.
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Derek Gipson
Sometimes buggy. And likes to close you out for not having enough memory on the phone when I have plenty of memory.
Online payment charges
During my last trip the app charged me twice for checked luggage during online check-in. Contacted Delta Help desk but after 3 weeks the credit card charges are still there.
Bottom line: I will not use this app ever again to pay for anything
Bottom line: I will not use this app ever again to pay for anything
No Push notifications with 6.0
Upgraded to app release 6.0 a week before my flight. All of a sudden I no longer receive push notifications notifying me of an upcoming flight, of a departure time change, gate notification, or any other preflight notification including medallion upgrades that may have come through etc. in the notification center, or as a banner on my iPhone 15 Pro, which has the most up-to-date iOS version as well. All notifications were set and toggle on in iPhone settings and always had been. Contacted Apple support and reset network settings, deleted the app re-downloaded the app, turn the phone on and off and nothing corrected the problem Previously, I had always received these notifications on my lock screen or in the notification center with an alert tone. Now all they do is show up in the app in the “notification center” under the bell in the upper right corner. Additionally, no badge shows up on the Delta app icon either so how would I know to check that the departure gate or even my departure time had changed. Most recently the departure time had been moved up and I almost missed my flight Had I not coincidentally open the app wondering why I hadn’t received any notifications about my flight.
Receiving time sensitive flight notifications should not be dependent on a user logging in and opening an app. Way too many steps. All the other new features in the 6.0 version may be well and good but if you miss your flight, the app is useless.
Receiving time sensitive flight notifications should not be dependent on a user logging in and opening an app. Way too many steps. All the other new features in the 6.0 version may be well and good but if you miss your flight, the app is useless.
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Unable to upgrade
I had an opportunity to upgrade for a flight and was traveling with another individual. On my app, the seats weren’t available, but was showing availability for who I was traveling with. I tried contacting Delta to discuss the problem and they were unsuccessful with helping and said that they couldn’t see any availability from their end and to check the website. The person that I was traveling with was able to see availability and called to request the seats since we were both traveling on the same flight together. We were told that they would give us a voluntary change since it didn’t show availability on my app. The person I was traveling with didn’t have medallion status and was able to see first class tickets available for the first leg of the international flight, but wasn’t able to upgrade to first class on the flight home. However, I was given the option to upgrade to first class on the last portion of my flight instead of the international portion. I then was told that in order to upgrade, I would have to upgrade the entire flight. I thought that was ridiculous because I didn’t have to do that going on my trip. I had regular seating and then first class for the longer portion of the trip. I should be able to upgrade regardless if it’s available on another person’s app and we are traveling together and both AREN’T MEDALLION MEMBERS. How ridiculous…
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Too slow
App does not have enough features to add more functionality check in
Seats
This is the second time we have flown on Delta Air Lines and the second time we aren’t sitting together not good or acceptable
Boarding pas issues
Won’t transfer boarding passes to Apple Wallet “error, come back later” is not helpful. Has issues for checkin if you have combined itineraries of Delta and code-share WestJet
