Leave a Review B&H Photo, Video & Pro Audio
Order information & no tracking
As of recently the app seems to fail in 3 fundamental areas:
Order information - for my recent orders it shows duplicates of single items ordered or none at all
Order Tracking : Developers have removed the ability to track shipping progress within the app, instead you are only presented with a tracking number which doesn't even deep link, so you have to copy and search etc, this is an incredibly poor experience compared to the previous capability to get granular information in-app.
The app also seems to be "buy it now centric" in its flow which doesn't make it easy to navigate, research etc.
The app experience overall has deteriorated significantly in the last 8-12 months.Show lessJB App Reviews
All around solid super store.
I’ve been ordering from B&H for years. Anything from drones to professional cameras. I never had an issue with my experience. B&H really cares about the customer experience. Reach out to a staff member if you have any questions in regards to your next purchase. The staff at B&H are really knowledgeable. SHIPPING experience, incredible!!! Understand that “New Items” or “Coming Soon” can take a little longer to ship. Once in stock, B&H ships right away. I am a life time member of B&H Video.Show lessHip Chip
App not working with order status/tracking
Update: (-4 stars) the app recently caused stress when it showed both of my boxes as delivered but if you look on the website (B&H) it shows one box not delivered. I’m also having issues tracking the orders when clicking through your order status on the front page. I only get it to work by going into my account and then looking at recent orders but even that is no good when it gives you the wrong info.
The store has always been one of the best and the app is now following in those footsteps. Sorting and filtering is fantastic and I can quickly see my options. This is unlike some other sites that give you a handful of options leaving you to sift through hundreds of products. Well done!Show lessach194
Best camera shop online!
Great selection of products. Excellent shipping service.Donpnz
Best shop for backpack
My first time in new york and went in and love it cant wait to go back in there againvharib
Not Professional service
B&H sold me 10k worth of RCF speakers.
They were 110v and sold me them to a 230V country with 3pin UK plugs, with no option to select 230V at checkout.
All the speakers blew and B&H refuse to help, and ask me to contact the manufacturer. Crappy service and crappy attitude, not professional conduct.
Buyers be aware!Show lessJenna mania
Best-of-Breed App UI & UX
B&H does everything right. A great UI (User Interface) organized and laid out allowing users to easily intuit were everything is. Combine this with great product assortment, prices, customer service, free expedited shipping, price matching and omni-channel marketing, B&H delivers what every modern business should with an app. This translates to a great UX (User Experience) and higher traction / conversions. Note: “Omni-Channel marketing”, in layman’s terms, is how B&H follows a user from device to desktop and intelligently offers product content that’s both relevant and current to their interests regardless of website or app they may be using. Bravo and job well done!Show lessSoulCycler
The best
As the title says B&H is the best company to deal with . They have been phenomenal to me . I’ve wanted to buy closer to me and local. I was going to use Roberts Camera in Indiana instead for all my photography needs . Also my towns local camera store owned by a friend.
No one has been as good to me as B&H Photo , period ! The best for returns , product information and matching prices from other Companies.
Thanks B&H !!! Customer service is number one in my book . I will show this in purchasing here first.Show lessNatuRaOx2
First rate service
I’ve placed several orders with B.H. And have been completely satisfied with delivery and service. Recently I ordered a (major manufacturer) wireless mic system from B.H.. Upon testing it, I found it to have issues that I could not resolve. I called customer service and they immediately set up a return and replacement. The replacement works perfectly. No hassles, no issues and quick turnaround and delivery o replacement. I’ll continue to order from B.H.Show lessThe Virtual Keyboardist
35 years
I’ve been doing business with B&H since I began shooting professionally and have only had one dispute. That’s a pretty a pretty good track record.
We ordered from the ads in the back of the photography magazines. You called to place your order in those days. I found that the others would take my order without telling me whether or not it was in stock.
A week later I’m still waiting on the item to arrive. B&H has never done that to me. I highly recommend them!Show less416stills
