Leave a Review B&H Photo, Video & Pro Audio
Mavic Pro alpine white bundle
Ordered the bundle for a crazy low price from B&H Photo and received it very quickly! Bundle came with 3 batteries and one battery was defective. Without any hassle whatsoever B&H said return the bundle and they would send me out a new bundle. I mailed it back and within 3 days I received my new bundle. Everything worked excellent and I couldn’t be happier with my Mavic Pro or B&H photo for how great they handled the situation and how fast they got my Mavic back to me. I will forever be a customer!!!!Show lessmadmike w
Carlos
Would be nice to be able to change the currency on the app, like it’s possible on the website.Carlos Hagemann
Best e-commerce site on the web
Easiest to shop, compare products and find detailed information. I like the meaningful suggestions and the suggested accessories are always spot on. Thank you for taking the time to make it easy to understand, easy to buy and offering a good return policy. Your IT folks should be consultants to people like, Microsoft, Dell, Ford and many others who can't seem to provide a good customer experience on line.Show lessimagecruncher
3D Touch bug
This app is a great app by all standards and I’m only sharing my experience so as to improve the experience for all other users of the app. I just realized that when I long press to bring up options on some items within the app, the app just quits. I don’t know why this happens, because 3D Touch works for other items on the app without issues. Kindly fix this so we can continue having a seamless experience buying and browsing for items. Thank you!Show lesskleio EL
App not up to B and H Standards!
I've had this app installed for all of 30 minutes and I'm not impressed. I just placed a large order via phone a few hours ago. I downloaded this app to track it and likely buy more stuff. Logged into APP using web ID. NO ORDER STATUS. Odd. I have an email confirmation. Oh, wait. I used a different email on the phone when ordering. Ok, let's log out of the app and register/login with the email used on the phone. Could not find a way to log out! I had to exit and close the app. After registering and logging in with the 2nd email used when I phone-ordered. I go looking for my order. NO ORDER STATUS! odd. Where,s my stuff?
So off I go to buy more stuff, a camera shoulder bag. Filter by Nikon... That's cool... Lets add more filter criteria... Ooops! Made a mistake... Ok, let's simply clear all filter criteria... NOPE. Close app and start again... Once I did so, I started browsing my list. Guess what? NO DESCRIPTIONS displayed in the list of displayed items.
I spent more time screwing around with the UI than I did buying anything. Oh, that reminds me! There's no means to add a default credit card and shipping address...
Like I said at the beginning: not up to B and H StandardsShow lessYouEnvyMySS
Developer Response
Hi there, We're sorry to hear that you were having trouble with your order history. Please email our customer service reps at cs@bhphoto.com. They'll be more than happy to link your order to the correct account. We hear your frustrations with filtering in the app and assure you that we are working to improve this interaction in the future. Thanks for taking the time to let us know!B&H is always on point.
I placed yet another order today with B&H, this for Fujifilm Neopan Acros 100, which I was pleased to see was back in stock!
I’ve order numerous times from B&H, from MacBooks to film, to digital SLRs for personal and work use, to darkroom chemicals and many accessories. Over the years, I have never been disappointed nor unsatisfied with the website, customer support and prompt communication regarding my orders. All items are properly packaged and timely shipping has been spot on.
I will continue to use B&H for all photo needs, and look forward to visiting the store in NY in the future.Show less@Havs
Above and beyond customer service
Bought a Nikon D850 which was on back order since I placed my order. Finally it was shipped to me, via FedEx, while I was out of the country. The delivery required a signature, so I asked FedEx to hold it at a store near me but they would only hold it for five days, two days short of my return to the USA. I contacted FedEx by email and by phone and they wouldn’t budge, and they strongly refused to extend the hold even for 1 day. I emailed B&H customer service, and they were very prompt in their response, and they contacted my local office manager and managed to extend the hold for another five days!! I will pick up my camera tomorrow, thanks to the awesome people at B&H customer serviceShow lessAbu Simbel 2
Why Can’t I Save My Shopping Cart
Basically, I absolutely love with B&H store, B&H online store (website), and B&H the App. I do.
But one of the main advantages of surfing an app over a website must be the fact that you can save your shopping cart for later.
Why does my SHOPPING CART GET EMPTY every time I switch between apps?
I saved about 25 items that were difficult to find one-by-one. They were crucial for my photography business. But now have to do it again.
Please B&H, fix this.Show lessWorldReader
Developer Response
Hi there, We are having trouble replicating this issue. Could you please reach out to us at iphoneappsupport@bhphoto.com so that we can get additional details which would help us tremendously in further debugging and fixing this issue. Thank you and looking forward to hearing from you.It use used to be a lot better!
It’s impossible to adjust the dollar parameters on the filters because it’s below the bottom part of the window. When highlighting the filter choices it’s difficult to see which one is chosen and which ones are not. The reset button on the top left of the filters is there sometimes and sometimes not..... the older versions were much better please fix.
.Show lessrun057
Adding to Wishlist is not easy
I was big fan of this app until this update. Adding items to wishlist now require more steps... Adding to cart first, then go to cart , and slide out option, then finally move it to wishlist...Yikes. Also, I’m not big fun of big “add to cart” button on this version. It’s distracting somehow to my eyes. I’ll be using website for now, instead of app.
*** Update ***
As per the update from the developer, I changed rating from two to three stars. “Add to wishlist” situation is better that my original comment, but still couple steps more than using website and why they move it to “share sheet” area to begin with?it’s really odd place to place such functionality. Plus, share sheet is user configurable, and my case quite few extensions are already added. So “add wishlist” button is not apparently visible, until scroll to far right... and of course, that big “add to cart” is still there.
Don’t get me wrong, I’m big fan of B&H! Just not fun of this particular update.Show lessclint a. fred
