Leave a Review Wärtsilä iSailor
Scandalous new pricing policy
I rarely write reviews but the change to a new subscription pricing introduced with the latest update (and presumably related to the sale of ownership by the developer) is simply scandalous.
The app does what it should and was always my favourite navigation app. It would be four or five stars for its functionality but my/our user loyalty seems to have been completely taken for granted. I will not be updating charts or taking out subscriptions.
Avoid.Show lessapbristow
Rip off change to subscription pricing
As a long time user of iSailor, I am extremely disappointed by the move to subscription. Hiding behind the fact that deep in the terms and conditions it says you have the right to change is pathetic when the change is of this magnitude. It is also short sighted - with the previous model I would buy charts that were of transient interest rather than necessary for everyday use. If I continue to use the product at all, I will now stick to the charts I actually need - a small subset of those that I have purchased over the years. I certainly won’t be buying additional portfolios.
If you have to move to subscription, it would have been better to have a single charge for all updates. I’m sure your spreadsheet experts will ‘prove’ that this won’t generate as much money as doing this by chart portfolio but I think they underestimate the extent to which people will simply go elsewhere with the current model.
My assumption is that the target market for this product is no longer the recreational sailor. The good news is that there are plenty of alternatives.Show lessRobertYJ
Gouging App
Like many I purchased this App choosing to pay a higher up front price and then receive free updates. Along come the new gouging owners who belive they have a captive audience and can “rip them off at will”. So I along with many more will be dumping iSailor. My biggest regret is that i recommended the app to several colleagues. I wouldn't recommend this app, even if the gouging policy is reversed.Show lessWind-Whistler
What a shame
Agree with other recent reviewers that the app update requiring subscriptions is a terrible decision and sure to alienate the existing base of happy customers. Existing customers like me bought the maps with the understanding that the maps would be regularly updated. Now you are trying to charge people a similar amount PER YEAR to get the updates. Crazy. I would have been happy to pay a small nominal fee for updates on new purchased charts.
You could reconsider and grandfather charts purchased prior to your new policy change. That would at least be fair to existing customers. However, i also think you need to revisit your new pricing. People will leave the app.Show lesscelinapayson
Ruined a good app, time to try another
I have used the app for years and it was great. Now they change the rules and want to charge for updates per folio! Most travelers have multiple folios so it is cost prohibitive. Time to try another app. Maybe SEAiq will be better and not rip-off their customers by changing the contracts with existing customers. ByeShow lessobnoxious88
Not a clever move
iSailor has been my goto navigation app for years on both iPhone and iPad. Have built up a collection of chart areas covering favourite sailing areas in 3 continents. The new extortionate annual pricing model means I will be looking elsewhere in future. Don’t think new owners could have devised a better way to destroy a loyal customer base. Time to reconsider and offer a better deal for existing customers or completely lose your credibility.Show lessJeniwasp
Unwelcome fees
Purchased a year ago with free updates...
Now with no advance notice has introduced quite heavy annual fees.
Reason is stated to be that the hydrographic departments of the world - as one it would appear - have increased the fees for providing corrections to Wartsila.
If this is true why haven’t all the other electronic chart providers upped their fees?Avoid until Wartsila see the error of their ways!Show lesscisco del sur
Used to be good app
Wartsila has dumped annual fee to update a chart that is greater than the initial purchase price of the chart! With multiple charts the $$$ figure is huge. No more isailor for me. I like to use up to date charts, there for I will be using another app!MSV10842
Very bad business decision!
I have enjoyed your software for the last three years, and have found it to be very reliable and easy to use. I have used your charts to voyage up and down the east coast of the U.S. and also trips to Bermuda. The charts have proven very accurate and affordable - - up until now. The decision to go “subscription based” has caught many of us by surprise. The concept of buying a chart, and then having periodic updates was very appealing, and was a major factor in my decision to use your software. To change this support policy retroactively has made for many unhappy and disappointed customers whose ranks I have now joined. I would urge you to reconsider your business decision, and come up with a plan to rectify this current situation. If nothing is done in future revisions, I will be compelled to look for alternative navigation solutions, as I am sure many other loyal customers will also.Show lessA r k i e 1
Loved it now I hate it
Bought lots of maps thinking they will be on my iPad for unlimited time. Now they inform me that the maps will expire after a year and wait, they will automatically update at expiry and take your money without your consent.
They give you an opt out possibility, but I tried it and it hasn’t worked for me.
I am outraged that a scam like this can be legally pulled off. I would suggest, stay away from this, it is the scariest thing on AppStore that i have seen so far.Show lessformerhappyuser111
