doxo Bill Pay and Reminders User Reviews

doxo, Inc

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It works!!!!

This app has worked very well on my end, yes it’s a little complicated. It does have some unnecessary features and needs to be a little more simpler. An also it needs a new filter when it comes to paying your bills, like other apps have.

pennwood91

6 years ago

Great!

So easy when it comes to making payments to my accounts. Link to my bank for easy access and doesn't cost a fee!! It’s very great and easy to use. I definitely recommend it.

okgirllllyyy122212321

6 years ago

Is this app for real?

I just downloaded the app and set up a doxo account. I also set up one of my bills for my gas supplier. However, it never asked nor let me setup my account number at my supplier. I am not their only customer, how in the hell do they (doxo) know what account to credit my payment too? Until someone can guarantee me in writing the payment will be made to my account I’m not going to attempt to use it. This is very basic stuff and it is not rocket science! Someone at Doxo needs to get real about this business.

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therev49

6 years ago

Response from developer

Hi, We're concerned you've had this experience, and we'll try to resolve it for you. If you've previously set up account with your gas provider on doxo, the app will auto recognize you and not request account information. If you have not set up an account in the past please give our Customer Care team a call at 206 319 0097 and they will be happy to help you. Best, Joe doxo support

Can manage all my bills from 1 place

This is a great app. Saves me from having to navigate biller web sites every month. Can enter my credit card and bank account in one place. Paying is easy. Please bring Apple Pay soon.

J-Cal22

6 years ago

Saves me time and money

A lot of the bills I pay have fees associated with them that really add up. By using doxo I can pay all my bills in one place and instead of paying a separate fee for each bill I’m able to pay just $9 for doxoplus that waves all fees and is cheaper for me in the long run.

eleighl

6 years ago

Response from developer

Saving money *and* time! That's two of the most important boxes and we're so happy that doxo has been able to help you with both. Please let us know if there's anything else we can do to improve our service to you at Support.doxo.com. --Adam, doxo Support.

Makes paying my bills painless

This is a great timesaver. I love being able to pay all of my bills from my phone. Way more options than my bank offers. Plus I can get my gas bill directly through the app!

f00b4rb4z

6 years ago

Organizational App

Love the redesigned app that now works just as well as their site. Was frustrated for a bit when it didn't, but now it's better than ever. Seems to coincide with the redesign of their site too. Can't wait for Apple pay and touch id.

rhrgrt

6 years ago

Deleting my data - I regret trusting Doxo

Long time fan of this app now surprised to learn that the company has decided they will just DELETE all my account information and notes from the past nearly FOUR years because they want to change to a bill paying service only. MEANWHILE, they provided NO notice of this deletion from the mobile app whatsoever. And the email sent regarding the deletion from the website talks about email imports and the end of the old “look”. Nothing about DELETION OF DATA.

Huge disappointment that a company would launch itself as a digital filing cabinet, encourage users to upload photos and documents for YEARS, only to suddenly shred all our digital files without our consent. Disgusting, deceptive, theft of data.

Terms of service and privacy policy still state that our data belongs to us. So why’d you shred it? And why are you refusing to give any option to retrieve it beyond manual copy/paste?

Horrific company that used to be pretty awesome. User beware.

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BartonAve

6 years ago

Response from developer

BartonAve, Thank you for your review--doxo takes its customers data security *extremely* seriously, and our protocols protect users from fraud and unnecessary exposure--that said, we hold your data in high regard and vouch for its safety and integrity--please contact doxo support for more help with your issue-- Thanks, doxo Operations https://support.doxo.com support@doxo.com

Really improved from the old app

My app auto-updated today and it's hugely improved. Modern look, easy to pay my bills, no crashing - I'm back to using this app regularly again to track my bill payments.

jdb64

6 years ago

Crash much?!

I don't like to waste my time, so it takes something special to get me to write a review. And it's usually positive. Until it's about my experience with this app. It seemed good, it downloaded nice and fast and loaded without an issue. It has you create an account with them and then you confirm it via your email address. Then you can begin setting things up. It lets you choose from a list of popular providers in your area (such as cablevision, Verizon, direct TV etc). It does not tell you what exactly you're selecting for. Be it Internet, cable, credit cards, bank etc. yes some of these are obvious but NOT all of them are. You can have a chase bank account and not a credit and vice versa. That's strike one. For me the second strike is the crashing and then the third is the app telling you that you've timed out after MAYBE 3 minutes of activity claiming you're not active. All while you are progressing through the screens? C'mon you've gotta be kidding right? *Deep sigh* and try agin to only be booted out even faster and then even faster on the last try you give it. That's where I am now and that's the story behind my poor review and one star. Wishing everyone else who gives it a shot; some much needed luck.

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Jelore.1990

9 years ago

Response from developer

We're sorry to hear that you were having so many issues with our app; you'll be happy to hear that we've made several significant updates to the app since your review. We’ve also revamped our Customer Support and are now offering assistance 24/7 via live chat, email, and phone (info at https://support.doxo.com). We hope you’ll give us another try!