CHEAT. Don’t use this app. They Cheat.
I searched for hotel in Ho Chi Minh for April 2-3 before my visit on March 31 when I was still in Hong Kong. For some reason this app pops up and offers me a “super-deal” and I gladly accept this deal without a detailed reading. Now here comes the CHEATING, the date is not April 2-3 but March 31-April 1. I have no way of visiting this hotel because I was in Hong Kong ! I called several times to Agoda and this hotel refused any negotiation regarding of the refund of my lost. I work in Internet Marketing industry, I suddenly realize that I have become a victim of a designed scheme of internet marketing cheating. They buy advertising banner for very different dates and decoy customers with a good deal and in reality customers have no way of living in this hotel. This trick is just a blatant cheat and Agoda customer service promised to look into it with promise of emails but I got no single email so far. This is such a breach of decency of business. Don’t trust Agoda, use Booking instead.
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Scam
Agoda is a complete scam. Positive reviews are untrue and certainly sourced through app reviewing services for boosting their score which would have been negative if possible. First and foremost, don’t count on your resi arriving at the hotel - I’ve been working for weeks on getting my reservation processed with hotel and it still hasn’t happened. Customer service is basically nonexistent (takes hours to connect and if you’re lucky, hours to resolve smallest issues). Furthermore, the app is misleading in their offering and does not guarantee rooms consistent with their product offering. I’ve been completely ripped off by them for a bachelorette weekend that I’m organizing and all guests experience huge issues, resulting in a loss of the booking about (in my case 1000) and necessity to book a last minute resi at the hotel.
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Agoda is the worst
The app is okay, but Agoda itself is the worst. I’m pretty sure all the agents are off-shore, and the customer service is the worst. They left me and my boyfriend stranded in the middle of China during Chinese New Year because they didn’t actually book any of the rooms even though we’d paid. Then after an over 40 minute phone hold, international calling btw, at 6 pm after a 16 hour train ride, they promised a $150 return for another booking — they never honoured it and changes the stipulation for it. Then they did two double charges for rooms in Cambodia and charged me for a room I never booked through them in Thailand. I had booked it using Booking because I was so sick of them and their app issues, luckily, Booking didn’t precharge me like Agoda did (I never even consented to the booking) and the hotel was awesome enough that they just canceled the Booking res since Agoda already took out my money and didn’t make me go through the hassle of a fruitless fight with Agoda. Again. Never use them. Never using them again.
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Mimidi
The room was very nice and clean when we moved in. the next day the bed was made but not neath The pillows were on the floor the trashcan had not been emptied the coffee ingredients had not been replenished the water had not been replenish the dirty towels have been removed but no fresh towels had been added none of the shampoo amenities had been replenished I called housekeeping after we had gotten back to the room and seen the condition and they said someone would come back up and take care of it for two hours has passed and no one had showed we were leaving for dinner and I asked one of the ladies that had the med cart out in the hall if she would be able to Help us put our room back together she was lovely and more than willing to finish completing our room
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Very uncomfortable
I found a booking through Agoda where I got the best price offered. After going through the process I got a email requesting card information. I thought it was fraudulent so I deleted. Upon confirming my booking I just found out the want me to send a picture of the front on my card to make sure it’s not fraud and today is the day I need my room! I’m so uncomfortable with a process like this and Agoda really needs to rethink this process. To many fraudulent people in the world and even though it is through my cell phone, they can be hacked as well. Nonetheless I’m roomless for now. I will never boom with any company that asks for my card to prevent fraud. That’s what my bank is for. Other than that great prices hate I have to miss out! The guy said my card will not be charged even though that was the card I used to book so we shall see!
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Hotel
Very helpful app highly recommended
You just ruined two special needs children’s Christmas
How dare you simply cancel accomodation because Amex suspected fraud on the card we submitted, as you routed the payment through Singapore. In the meantime my husband confirmed it wasn’t a fraudulent transaction and you went a head and cancelled the booking without waiting for AMEX to clarify. You sent an email asking for payment which couldn’t be done as Amex themselves were processing it and there is no way to speak to a consultant in person to discuss the issue. I realise now that it was Agoda attempting to call from Singapore - a call
I couldn’t take but no voice mail was left. You have no idea of the situation you have put us in. There is no accomodation left in the entire township we were suppose to have Xmas in and one that my autistic children can cope with. Just terrible!!
I couldn’t take but no voice mail was left. You have no idea of the situation you have put us in. There is no accomodation left in the entire township we were suppose to have Xmas in and one that my autistic children can cope with. Just terrible!!
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Response from developer
We are sorry to hear the unpleasant experience. Please e-mail your Agoda booking ID, request and your phone number to appsupport@agoda.com. We'll get back to you soon.
Bait and Switch!
I searched for a room for 2 adults and 2 children, was shown options, booked one and was warned it would be non-refundable once booked. Since I entered 2 adults and 2 children I thought it would be fine.
A week later I received confirmation from the hotel that the reservation was only for 2 adults and no children. The hotel blamed Agoda for the error.
I tried reaching Agoda and instead of helping in any way, they took it upon themselves to officially re-book us in the same hotel with only 2 adults and zero children.
Tried calling Agoda Support and they either disconnect you or keep you on hold forever.
Agoda has just lost us over $400.
UPDATE
After finally getting someone on the phone who promised to take care of this and either fix the reservation or refund, I felt a little better about them. They promised to stay on it until the issue was resolved. But they didn’t follow through and never contacted me again.
Fortunately the hotel understood the pain Agoda can give and fixed it on their end, no help from Agoda.
A week later I received confirmation from the hotel that the reservation was only for 2 adults and no children. The hotel blamed Agoda for the error.
I tried reaching Agoda and instead of helping in any way, they took it upon themselves to officially re-book us in the same hotel with only 2 adults and zero children.
Tried calling Agoda Support and they either disconnect you or keep you on hold forever.
Agoda has just lost us over $400.
UPDATE
After finally getting someone on the phone who promised to take care of this and either fix the reservation or refund, I felt a little better about them. They promised to stay on it until the issue was resolved. But they didn’t follow through and never contacted me again.
Fortunately the hotel understood the pain Agoda can give and fixed it on their end, no help from Agoda.
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Exceptional Service
I am currently staying at the Harris Hotel in Seminyak, Bali. For the first two nights, I did not sleep well due to noise from kitchen machinery below my room. I was then changed to another room, which seemed like an improvement. However, it was a room that adjoined another and in the adjoining room I was kept awake by screaming children. The staff dealt with this well, but my sleep had been disturbed again.
So, after 3 nights of little sleep, I went to reception and asked to speak with the Manager. Ibu Wie was the manager on duty that day. She was so kind and listened to my plight. She then offered to change my room again, this time on the top floor and not an adjoining room. I moved with the help of staff member Andika, who was also very warm and sympathetic. My room is fantastic and I have slept well every night since moving here.
I want to say a big THANK YOU to Ibu Wie, Andika and the wonderful staff here at the Harris Hotel. You are all so friendly and helpful and cater to my needs superbly. Your kindness and sensitivity is much appreciated and I will definitely be back to stay again without hesitation.
So, after 3 nights of little sleep, I went to reception and asked to speak with the Manager. Ibu Wie was the manager on duty that day. She was so kind and listened to my plight. She then offered to change my room again, this time on the top floor and not an adjoining room. I moved with the help of staff member Andika, who was also very warm and sympathetic. My room is fantastic and I have slept well every night since moving here.
I want to say a big THANK YOU to Ibu Wie, Andika and the wonderful staff here at the Harris Hotel. You are all so friendly and helpful and cater to my needs superbly. Your kindness and sensitivity is much appreciated and I will definitely be back to stay again without hesitation.
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DO NOT USE- SCAMMED OUT OF $350
ZERO STARS. we booked a hotel for the following day and there was “one room available” we thought it was weird because there were zero rooms available on the reliable websites- orbitz, Expedia, etc.- we booked, and had $350 taken immediately out of the bank account. When we showed up at our hotel the next morning there was no record of our booking at the hotel (which was SOLD OUT), we had no confirmation email, and whenever we called customer service it was completely automated.. when the customer service wanted our booking number (which was never sent) we were promptly HUNG UP ON. This happened multiple times even with the 5 star hotel calling to try and resolve the issue. On top, we found out their customer service is only open mon-fri 9-5. So we are now out of $350 and need to pay a second time for our hotel room at the same day rate of $500+. This website is ran out of Singapore and is a scam.
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