Mission Fed Mobile Banking User Reviews

Mission Fed Mobile Banking

Mission Federal Credit Union

Finance

Reviews Summary

Positive highlights

🏆

This app hasBest credit union

💼

This app hasExcellent customer service

🕰️

This app hasConvenient mobile banking

🤝

This app hasLoyal to members for decades

💳

This app hasEasy to use app and website

🏦

This app hasReliable and trustworthy bank

Negative highlights

🐞

This app hasBuggy and unstable app

🔍

This app hasFrequent login issues

🚫

This app hasMobile deposit not working

🕰️

This app hasSlow and outdated app design

🔒

This app hasLack of security features

🔄

This app hasFrequent app crashes and freezes

Top reviews

Most RecentHighest RatedLowest Rated

Recent bugs

In the past several months this app’s mobile deposit has become basically useless and can’t complete a check deposit without some sort of error. Also seems to always have issues when trying to redeem credit card points. Feels like they did some major “updates” to the app in the past few months and now older smart phones (eg my phone) are experiencing glitches and bugs. Extremely disappointing and frustrating, makes me consider closing my bank accounts with them all together.

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amyrl3490

a month ago

Response from developer

We’re sorry to hear you’re feeling frustrated and considering closing your accounts. We understand how important it is to have a smooth experience. We're happy to share updating to the latest app version should resolve the issue redeeming your rewards points and we’d love to help resolve the mobile deposit issue you've experienced. We'll need more information to investigate. Please give us a call at 800.500.6328 and reference ID #65339 so we can assist you directly. Thank you for your feedback and for giving us the chance to improve.

Infuriating.

I have been with MFCU for many years. I started using their mobile app several years ago once I got my own bank account. I have never had such an abysmal experience with a banking app. The app consistently crashes. It fails to log me on. I have had so many issues just trying to check my mobile balance. Every other day they have some “internal error” that prevents the log in process from working. Quick balance never works in these instances because I have to log in to activate it from my settings, which I already have. MFCU is fine, they’re just another credit union, but I have never had such an unpleasant, infuriating experience with a mobile banking app. All I need to do is check my balance, please, would you just let me do that?

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Auzkoz

a month ago

Response from developer

Thank you for being a loyal member. We’re really sorry to hear about the issues you’ve been having with the app, especially when trying to check your balance. This definitely isn’t the experience we want for our members. The problems you mentioned, like frequent crashes and log-in errors are concerning. We'd appreciate it if you could share more details, like your device type and operating system, so we can look into this further. Please reach out to our support team at 800.500.6328 or membercare@missionfed.com and reference ID #65223. Thank you - we’re here to help!

Terrible scrolling, great app

I brought this to your attention before, in January, and received a message back that it would be looked into. I find it hard to believe I’m the only iPhone user that experiences this and It's unbelievable that this glaring issue hasn't been resolved. The app has been updated for the Apple app store eight or 10 times since I last wrote in, for “bug fixes”, yet this one persists.
Trying to scroll through past transactions is very difficult to the point where it can become seriously frustrating if I'm trying to do anything quickly. Almost every time I touch my finger to the screen and try to scroll up or down through my transactions the app will open the transaction where I just touched, making me wait for that transaction to be opened just so that I can close it back up and try to proceed with my scroll. I often close the app in anger without even completing my task as a result of this annoyance and it makes me sad, because outside of this issue the rest of the app is quite good.
I look forward to Mission Fed keeping their word by looking into, and resolving this problem.
Thank you.

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vintageautomoto

2 months ago

Response from developer

Thank you for bringing this to our attention, and we're sorry to hear about the scrolling issue you've experienced. Our team has been unable to replicate the problem, but we'd love to dig deeper to help resolve it for you. Could you please reach out to us so we can assist you further at 800.500.6328, reference ID #65305. Your feedback is valuable in helping us improve the experience for all members.

Please update for newer iPhones

This app is not optimized for use with iPhones that have the Dynamic Island. The back arrow and logout icons at the top of the screen are so close to the corners that it takes multiple taps for them to respond. Same with icons at the bottom. Please refresh this app so it doesn’t take so long to log out or perform other functions.

*Updated to 4 stars - thank you for fixing where the app’s most used icons are - now I can log out in one tap!

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Love2Kwilt

2 months ago

Response from developer

Hello! We wanted to let you know our team has heard your feedback and has worked to resolve the issue. Please update to the latest mobile app version 5.9.23 and let us know if this does not fix the issue or if we can help with anything else at 800.500.6328, reference ID #65497. Thank you!

Awful Bank - Nearly Unusable App & Website

This bank will rob you of every extra penny they can if you’re at or below poverty. They have hidden terms & conditions that ensure you will always incur fees, have unwarranted, and without notification, reduction of your credit limit - ensuring you overdraft and incur repetitive fees and increased percentages of debt without realizing you have done so, and your limit won’t increase even if you’ve paid off and paid above minimum monthly for a decade. Their in-person location is about as useless as the login feature on their website & mobile app - both of which turn you away and send you elsewhere when you enter to perform whatever banking task you need to perform. If you have overdrafted or god-forbid made the mistake of only auto-paying the amount you believed was above your minimum & your fee increased without notification, you will be locked out of your account without access to customer service to get back in. They will literally try to prevent you from being able to pay off what you need so you can continue to incur fees.

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Ogdoadic1

4 months ago

Response from developer

At Mission Fed, we aim to provide exceptional service to our members. We're sorry your experience with us did not reflect the service standards we strive to uphold. Please know that your feedback is important to us. Please give us a call at 858.524.2850 or 800.500.6328 or send us a message at membercare@missionfed.com so we can address your concerns. We’re here to listen, learn, and ensure that every interaction with us reflects our commitment to doing what's right by our members. Thank you for bringing this to our attention.

Credit Unions vs Banks and S&L’s

My last major was International Business Management. My Accounting Professor who wrote text books for Wiley ( University Texts ) scolded me for telling him I opened an account at Wells Fargo. He then personally lectured me on the reasons for his angst with me. Not only were I not paying attention to his lessons I went and did the unthinkable for a Business major, I got a Bank Account.

A Credit Union is the only place you want to put your money. You can use it from there for other purposes. But do not ever put your money into a Bank. And why in the world a Savings and Loan when you could have a Credit Union instead?

And if you are anywhere you can do Mission Federal Credit Union you are doing good because it’s one of the very best out there.

If you don’t believe me, ask an Accounting Professor.

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Wilde “ Bing Bing “ Geist

5 months ago

Response from developer

Wilde, it is great to hear your experiences with Mission Fed have been positive. We enjoy working with our members every day and look forward to the next time we can serve you.

AMAZING BANK. Terrible app.

Mission Fed is the best bank you could ever have, but the app is a NIGHTMARE. Rarely able to log in or even glance at my “quick balance” when logging in is the issue. App ran great just a few years back, but now it’s unpredictable and extremely buggy. Only way I can use the app without it glitching is if I were to delete it and redownload it which takes sooooo much time. Really hope the app goes back to the way it worked before. Other than that, when the app works, it is reliable and easy to use.

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chincabri

6 months ago

Response from developer

We'd like to assist with the issues you're having with the mobile app. Could you please reach out to us at 800.500.6328, reference ID #65288, so we may look into this.

Confidence in Mission Fed

I’ve been a member of Mission Federal credit Union since the early 70s that’s a long time. It has never disappointed me. They continue to have great rates and there offices are close to all. I have a lot of confidence in Mission Federal credit Union. Thank you.

Worth a peak or a spin

8 months ago

Response from developer

Thank you for your membership! If you need assistance with your account, we're here for you at 800.500.6328. Have a great day!

Was bad, now at least stable

Was crashing once a day, now it is not crashing.

Has the basics but looks old. Fire the design team, do something modern and add features. This is 10 years out of date and has me using it less than my other bank.

my app reviewer nickname

8 months ago

Response from developer

We're happy to hear that the latest app version is working well for you. We're always working to improve to our mobile app and appreciate the feedback. If you have any specific suggestions of what you're looking for in the mobile app, we'd love to hear them at membercare@missionfed.com. Thank you!

Best credit union ever

Before I started doing business with Mission Fed I was always being told that my direct deposits hadn’t been deposited on time so because of that I would be forced to pay late fees because my checks were dated before it was deposited. Even when the money was in my account because the checks were dated before what they said the deposit was, I still had to pay. If you bank at Bank of America run, every month my account would be hacked and then the fees would come rolling in. I found accounts that I never initiated. It was very hard for me to have any kind of credit because of all the charges, late fees and so on and Wells Fargo wasn’t any better then I went to Mission Fed since then I have very good credit excellent credit I even have a retirement account without Mission Fed. None of this would’ve been possible so again I say if you’re with Bank of America or Wells Fargo run run away as best as you can.
Thank you Mission Fed you’re the best and you’re stuck with me for the rest of my life. I even brought my kids to you and they are pleased as well.

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YnotCoCo

8 months ago

Response from developer

Thank you so much for the kind words! We love hearing from our members and are pleased to hear of your experience. Please do not hesitate to reach out to us at 800.500.6328 if we can be of assistance. Enjoy your day!