Leave a Review talabat
Really the worst customer service you’ll ever get
The restaurant I ordered from for some reason arrived to a very far area from where I live I don’t know why they sent him there I don’t even have that area in one of my saved addresses. The driver said he’ll let the restaurant contact me and they never did. I was on the line with Talabat customer service center for 20 mins without any one picking up the line and when they did she just told me I’ll try to contact the restaurant and call you back. She never did! I tried contacting support via chat and the guy just kept saying I’m not getting any reply from the restaurant and left the chat. Mind you, that I already paid by credit card and no one spoke to me about refund and I never even received the food.Show lessHind22345
Not too bad
Pros: Most of the restaurants are covered in the app, very helpful.
Cons: Food always late and most times are cold . Poor communication between the app and the restaurant. Live chat is useless. Too bad it’s one of the only two food delivery apps.Saud Alwasmi
Plz!
We need to pay by card , not every time we have a cashkadmya
Poor delivery, poor customer service
Talabat go delivery is really poor. Talabat customer service is also very poor. I don’t recall receiving order on time with Talabat go and all Talabat customer service did was to tell sorry for 1000 times but no action to improve the delivery. I cancelled multiple orders because I was so dissatisfied at times. I asked how I could complain couple of times and their team told they raised the issue and a team member would contact me. And guess what happened; no one called so far.Show lessservant1203
Developer Response
Hello there. Your experience is our top priority and we understand your frustration. Please get in touch with us at community@talabat.com so that we can resolve this immediately. We look forward to hearing from you.Handy App. Excellent ordering support
Even out in a small town this app works quite well. The interface is easy to use, the menu, prices and opening hours are up to date and the customer support when ordering is excellent: they have 'chat' and will call the restaurant on your behalf if there is a problem. Recently, more restaurants have started accepting credit card payment through the app which stores the cc details. This just makes everything easier.Show lessK1w1Boy
Worst order app I have ever experienced
I’m a matter of two months I have had my orders:
1. Lost in their system and finally canceled after 2hrs. During that time I was speaking with both the restaurant and THREE Talabat operator and each side was blaming the other for the mixup.
2. Have had my order canceled/rejected TWICE from the same restaurant 40min after ordering it and then the restaurant closes leaving me with no food and no answers as to why. One of these incidents happened during Ramadan - which I found it extra awesome.
3. An order get delayed 30min only to have the TALABAT operator call to inform me that they spoke with the restaurant and that the order would be delayed an additional 45min. I called the restaurant in question and they informed me that Talabat had informed them that their drivers were out and would be delayed. Thanks for the straight up lie and avoiding taking responsibility.
In all the instances, no believable apology or compensation was offered. All the operators were friendly enough, though badly trained and not equipped with the tools to help customers in distress. After speaking with one operator after an incident and him offering to compensate. He had to speak to his shift manager three times before offering me 25AED credit for the third inconvenience.
In a market with more then 6 different food order apps, don’t waste your time with this one.
No credibility, responsibility and accountability. ShamefulShow lessdiligent consumer
Developer Response
Hi there. Your experience is our top priority and we understand your frustration. Please get in touch with us at community@talabat.com with your order numbers so that we can resolve this immediately. We look forward to hearing from you.Good but not great
Needs improvement on location and available restaurants. Most drivers still have to call after address already shown, very annoying. Also tracking is never accurate.JOC 02
Developer Response
Hello there. Thanks for sharing your suggestion! Before a restaurant is added to our platform, we verify that the restaurant meets our quality standards. We're continuously developing our app to meet your expectations, including adding more restaurants and new areas. We recommend always keeping your app updated so that you get the latest and best experience. Feel free to email us at community@talabat.com if you have any other comments.Excellent Service.
I do have to say so far so good! It’s an excellent service. But I wish there were more options to search from other than general, such as certain dishes/meal/criteria to choose that will easily filter restaurants for us based on our specific needs. If you can provide such service you win all the way. A problem I am facing currently is that I have to constantly re-enter my account information to pay everytime, because the previously registered one as a first option does not work, please advise.Show lessRemayces
Overall good app
App is good, overall service not as good. Had my very first order cancelled and was given 2 different reasons why. At first I was told I never answered the call even after I called 2mins after they just decided to cancel my order. When I went to complain they then told me because the driver had an accident. After 45mins of waiting I decided to not bother ordering again, only to get a call from the restaurant asking me why I cancelled the order... a stupid situation and till now I dnt know what happened. Since then I made a few more orders all with no issuesShow lessfuycuc
Developer Response
Hello Fuycuc, Sorry to hear that, and thank you for reporting the problem. Please send us your order details to community@talabat.com to help take immediate action. We will be in touch within 24 hours. We are continuously working on enhancing our customer experience. We hope you give us another chance to give you the best service!The delivery process
As a service it is great, and the Delivery people are well mannered and professional. But my biggest issue is that every time I order I spend so much time on the phone giving directions. This needs to be solved - you have my dropped pin, location details : so why am I being asked every time for street name, building number, floor number, general location when they leave the restaurant? Then they get lost... it’s maddening. Please sort it out!Show lesssalalul
Developer Response
Hello Viva, Thank you for your suggestion, It suggestion has been noted. We welcome all suggestions which help us improve our product. We are releasing an even better app bi-monthly, thanks to you! Don't forget to try out the app as soon as the new release comes out. Happy ordering! :)
