Leave a Review talabat
They must hire people to rate them highly
I use a lot of the food delivery apps in Dubai - Deliveroo, Uber Eats, Zomato, Careem Now, etc. - and this one is the absolute worst. Save yourself the trouble and download one of the others. Orders have been cancelled despite being accepted 30 mins to 1.5 hours prior due to “unavailability of drivers”, “IT bugs”, and “communication issues with the restaurant” on my last 4 out of 5 orders. Not to mention the service when you call is horrible. The employees don’t seem to care that you’ve been waiting an hour and a half for food that will no longer arrive and offer no form of credit for your troubles. Will not be using this app in the future. How it currently has 4+ stars on the App Store is frankly baffling. They must hire people to rate them highly.Show lessFrank44567
Love Talabat but Had a VERY Bad Experience
Am a client of talabat, I order frequently although I never created an account.
I ordered from talabat go were they mentioned they will deliver within 20 to 30 minute and I have a one hour break so I ordered because of their promise timing.
But unfortunately the food took an hour and fifteen minutes on top of the half an hour which was not convenient at all, I didnt eat, I couldn’t extend my break, the food came cold, and my drink was missing ONE OF ThE WORST EXPERIENCE EVER.
As I called talabat call center, the agent apologized and said next time open an accout so if this is repeated we will compensate you (WHAT NEXT TIME) so shes like except my apology and what can I Do more, i told her please follow up and until now she didnt contact me, I sent through Talabat live chat finally they said you did t reply so sorry to close the chat although they said please wait and I replied I will and they close the chat, I sent a chat again because nothing is done and I havent receive my drink although I have paid via KNET.
What do you think of my experience with talabat customers service and follow up, what compensation you think I deserveShow lessUmKhaled.A
Good Choice
There are a good selection of restaurants and various foods to choose from on Talabat. In regards to deliveries, it requests your address and asks you to provide additional directions to your home address and it even gives you the option to drop a pin on the map yet EVERY TIME I order food, the driver will call, not speak any english and ask for directions or demand you send the location via whatsapp. There must be a better way for the shop to communicate with their drivers and ensuring they know where to go before they leave the shop. This deters me from using it as often as I would if the deliveries went smoother.Show lessgeulmbe
Thanks
Good luck to talabatalzaabipower
Food when you need it
Large selection and the update allowed restaurants to add more variety of their menu. Keep filling up our bellies.Mohammad Hammour
Used to like it
Talabat go is a disaster, I ordered from a burger restaurant and the delivery time was estimated 45-55 min with tracking, my order arrived after 86 minutes, my wife was already asleep and I went to sleep starving as I refused to receive the order.
Tracking is good and bad in the same time, I noticed that my order took a considerable time to go out of the restaurant, more than the usual to deliver and the driver had another order to deliver before me, and when I told him that the order was late his excuse was that the location on his map was far from my house (you could have called me)
When I called Talabat their compensation was to deduct the delivery charge. Pathetic.
The funny thing is that the driver refused to leave from the entrance of my house with the food because and I quote “I paid for the food from my money”, so I had to call Talabat again to ask him to kindly leave.
I got a clarification/apology call later.Show lessdrsatcom79
Talabat GO Drivers
Their driving service is the worst. You get phone calls about your location and address. And if you don’t answer they will cancel your order. But their drivers call even when they are standing outside the door. They won’t ring the doorbell only call- not even knock. I get 5 phone calls from the talabat drivers every time they have to deliver and then I always miss a call and never get my food. By far the worst delivery service in the area. A talabat go driver called me this last time to ask me to send my address through WhatsApp. I did that. An hour after that he called twice which I missed and then they cancelled my order. But I confirmed with him the building number and flat number when he called. Order should have never been cancelled. Talabat GO is the worst. If you have to use the app try using restaurants who don’t use talabat go.Show lessDirmiaJo
My review for this latest update
Well I started using talabat from their beginning since there was like 5 restaurants that it grows great and succeeded well and now I'm writing my opinion about this current latest new layout it's very nice but it looks much better on a PC monitor I guess . Now everything seems to look super small with all that new details gray colored font drop down flash it suits bigger screens much better but on an iPhone even the food picture is small can't see it clearly so I hope you guys bold the font a little so guys with glasses can see better lol thanks a lotShow less[q8p]
Always Happy Customer.
Talabat is very reliable, fast and convenient app. I really enjoy it cause there is lots of selections of cuisines and I always get delivered exactly what I ordered and paid for 👍🏻 thanks.Evelin1289
Developer Response
Hi there! Thank you for your positive review. We're thrilled that you like our app. Don't forget to try out the app as soon as the new release comes out. We hope you'll like it even more!Extremely bad
Bad services i waited for 1.5 hours and talabat couldnt track my order and i had to wait for another hour for a new order. Truly disappointedaveoj
Developer Response
Hello there. Your experience is our top priority and we understand your frustration. Please get in touch with us at community@talabat.com so that we can resolve this immediately. We look forward to hearing from you.
