Leave a Review Ticketek AU
frustrated
app won’t load, shows the same blank page, seems like it’s frozen and this has gone on for hours. why is it the day before a show the app suddenly doesnt want to load anymore? i get that it could be congestion on the app since loads of people are probably on it and looking for last-minute tickets. but this is ridiculous. not to mention, how exactly did some people’s tickets end up getting invalidated? where are the security measures in place to prevent this? if you’re going to sell tickets for one of the biggest if not the biggest artist in the world today, at least make the app user-friendly and easy to use. and maybe fix some bugs that could be causing this??? but tons of people shouldn’t be panicking a day before the concert without access to tickets they bought several months ago. especially if those tickets can only be accessed through the app.Show lessbreee880
Thief’s
I paid for refundable tickets and they will not give me a refund!Austin5544
Taylor Swift Melbourne
For some reason even if there are tickets available to buy for the Eras tour if I click on them it will just say that it’s being transacted by another customer and, in some instances, has stayed like that for more than an hour. It doesn’t take that long to transact a ticket. I have written to Ticketek on the customer service page twice asking for help and even called them, but it just had a recorded voice telling me to submit an issue to the customer service page and check FAQ’s, both of which I have already done.Show lessmelbournererTSErastour
Taylor Swift Eras Tour Melbourne
Horrible app. Even a piece of garbage is more useful than this. I tried 11 hours to secure Taylor Swift tickets and not ONCE was I let past the loading screen. I later found out that the system for who was let in was actually a lottery, meaning that people who got there 5 minutes later ha d the same chance as someone who had been waiting hours. It is such an unfair system and many other Swifties like me didn’t have a chance. In addition to that, Ticketek announced earlier that there would be a resale on 4th of September. Come that day, apparently the resale was ‘delayed’, meaning that all of us have to wait even longer. It’s now 20th of September and no new date has been announced. Ticketek has been completely silent and ignoring everyone’s requests. This just shows you how poor and ignorant this company is. The only reason I downloaded the darn app was because that was the only way to purchase tickets. Otherwise, I would have gladly taken my business someplace else. Do better ticketek.Show lesslgkjdkfhdroidfg
Terrible app, forces unnecessary updates
I hate an app that requires you to use it to access your own tickets (eg when shared from someone else). I especially hate apps that require you to update even if you don’t want/need to in order to access your own ticket, and just become unresponsive / crash if you refuse. And I definitely hate apps that require you to use the app to access your own ticket, but then opens pages in a web browser rather than the native app you’re forced to use (suspiciously requiring location services and permissions…)
Just another reason to use tixel or alternante booking services rather than the monopolising ticket agencies like these…Show lessrpeas001
Taylor Swift eras tour.
I was on from 9:40am-2:00pm on Wednesday, I got in twice. The first time I was putting my account through (mind you I had made my acc the week before and checked all my acc details the night before) and I told me my email and password were incorrect so I timed out and lost my tickets. The second time it was too late and all the tickets were sold out for four people.
Today (Friday) I was on from 9:40am-6:30pm and I did not get in once, not once! My friends cousin got in four times in the time span OF AN HOUR and for the 9+ hours that I was in the “queue” did I make it in once.
Why there isn’t an actual queue is baffling! It ruins everything for the people who have been waiting hours just to get ONE ticket. I know you’s have said that I doesn’t matter what time you get I but this was really really unfair for people (like myself) waiting hours.
Also why is there a timer? If it wasn’t for the timer I would have been able to use my dads account and easily get my tickets, timing people out because they couldn’t complete a whole transaction in 8 minutes is another thing that blows my mind!
Do better Ticketek.Show lessduckydoopoo
Terrible Experience
My personal experience is not exactly with the app but the company in general, I joined the queue three hours early and sat there for four hours while being told it should just be one moment for your tickets. I never even got a chance to buy any tickets. If I could rate 0 stars I would, simply a waste of time.Show less1847528
One star is well earned.
Dont waste your time on this useless enterprise.mandatory field police
Taylor Swift Sydney
I don’t know how the queue works but the fact that I can’t see what number I am on the queue absolutely frustrates me cuz guess what, I HAVE A LIFE, but instead I’m spending hours on end just starring at the loading lounge screen having to carry my laptop everywhere not knowing when I’ll be let in to purchase and with the fear of missing out if I take my eyes off the screen even for a minute. I already missed out during the presale after a 6 hour wait and when I was finally let through, almost all tickets were gone with only single seats left, and by the time I tried to grab even a single ticket, I was booted out. What’s the point of going to a concert if you can’t have a loved one next to you to share the experience. There’s so many wrong things with Ticketek’s purchasing process and I am helpless knowing that there’s no other way to purchase tickets for a show that I’ve been wanting to go to for so long. I don’t know if I’ll succeed in buying a ticket, but this process needs to improve.Show lessKikiZendy
Tickets
When we finally got into get the tickets for Taylor swift after waiting 3 hours and when we went in there was only f seating and we were going to get that but when we went 3 people it did not work so we went with one to try to make it work and it did not it said it had tickets when we went in but it did not allow us to buy them so we were allowed to get them and it did not work because it said they had tickets but repeatedly kept not telling us there was no tickets. Why did it let’s us in then if there was none?Show lessLara yaxley
