Worst app for selling
I sold an item through this app with no problems. But when I tried to sell my tv (just a regular old boring tv) they removed my post for violating “intangible items” policies. I read all of the articles on their policies and guidelines, and found absolutely nothing that I could have violated. I also couldn’t find any specific information about what is considered a violation or why my listing was specifically removed.
I reposted it so many times with different (improved) pictures, slightly different description, etc. I’m a very thorough person with attention to detail so I did ensure that I met all guidelines, used good photos, included adequate descriptions, etc. And I was selling a tangible item that would be picked up immediately upon purchase. At one point, I had multiple people willing to buy the tv and then they took down the listing and all the conversations. So I simply can’t sell this item at all with no explanation and no way to contact customer service. Super frustrating. I’m deleting the app because of this. It’s simply not worth it when your posts are just deleted for no reason at any point in time.
Sellers beware: if you use this app, save all your listings in your notes app and contact your buyers immediately on some other platform (like discord) because if your listing is removed, there is literally no way to contact your buyers again. Or just be smart and use an actually functional buying/selling app.
I reposted it so many times with different (improved) pictures, slightly different description, etc. I’m a very thorough person with attention to detail so I did ensure that I met all guidelines, used good photos, included adequate descriptions, etc. And I was selling a tangible item that would be picked up immediately upon purchase. At one point, I had multiple people willing to buy the tv and then they took down the listing and all the conversations. So I simply can’t sell this item at all with no explanation and no way to contact customer service. Super frustrating. I’m deleting the app because of this. It’s simply not worth it when your posts are just deleted for no reason at any point in time.
Sellers beware: if you use this app, save all your listings in your notes app and contact your buyers immediately on some other platform (like discord) because if your listing is removed, there is literally no way to contact your buyers again. Or just be smart and use an actually functional buying/selling app.
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What a joke
This company banned my account. They say I broke their terms and services numerous times. What did I do? I have no clue. I post just like anyone else and don’t do anything to upset people. If anything I have been harassed numerous times on this app. This is also the second time I have been contacted about breaking terms. The first time I lost my info to my offerup account and the email to recover it. So I created a new account. They came after me for two accounts. I explained it and they deleted the old account.
When I ask the offerup support they only tell me my account has been removed and banned. When I ask for what I get the same automated response that says I have been banned for violating the terms and my account has been removed. No specifics nothing.
A friend had the same thing happen and he tried to talk with them and they did the same thing. No information on what was done wrong, just sending the terms and lawyer talk about what you can and cannot do.
Here is the joke. I have seen numerous people breaking the terms for years and years. One account is for a local furniture store. They post everything in their store a duplicate posts without removing. Duplicate posts of the same item is a violation of the terms. Their account disappears and then one month later it’s back. Meanwhile I’m doing my best to follow the rules and I get banned.
When I ask the offerup support they only tell me my account has been removed and banned. When I ask for what I get the same automated response that says I have been banned for violating the terms and my account has been removed. No specifics nothing.
A friend had the same thing happen and he tried to talk with them and they did the same thing. No information on what was done wrong, just sending the terms and lawyer talk about what you can and cannot do.
Here is the joke. I have seen numerous people breaking the terms for years and years. One account is for a local furniture store. They post everything in their store a duplicate posts without removing. Duplicate posts of the same item is a violation of the terms. Their account disappears and then one month later it’s back. Meanwhile I’m doing my best to follow the rules and I get banned.
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Data mining app with limited functionality
If you’re looking for a basic app that collects your data, and limited functionality, this is for you. Examples of things that don’t work well: 1) when you want to end a listing, you’re required to say who you sold it to, or that you sold it elsewhere. Sometimes I just don’t want to sell it. Should be an option to not provide them more data. Furthermore you have to separately archive the item - seems like it should be done automatically or have the option to archive more than 1 at a time, as a basic function. 2) when there’s a rude user messaging you, and you report them, it goes into the ether. They can’t tell you how it’s resolved. You’d think they can look into the problem and let you know how they handled the issue. Seems like a basic courtesy. 3) you can’t turn off notifications for their “helpful” suggestions. I want notifications of other users who are messaging me, not “suggested” promotional items from OfferUp. When I escalated this issue, the response was to turn off all my notifications, which turns off notifications from other users too. When I pushed back saying there should be an option to stop those “helpful suggestions” notifications, they kept reiterating that the app isn’t designed that way. Again seems like they do not care about the end user experience and simply want to funnel you into basic pathways so they can collect as much data collection as possible.
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Response from developer
We are here to help, so please contact us at socialcare@offerup.com and we can take a look.
Worst app
No customer service and get scammed all the time. I tried too buy an item did not violate any community guidelines and got my account disabled. I know I didn’t violate the community guidelines because I mentioned the item too a colleague since I couldn’t buy it and he decided too buy it for himself. He just tried too buy it and got he’s account disabled. Every person I mentioned the item too had the account disabled without reason. It happened too a couple of people and I’m supposed too believe that just because they wanted too buy the item they would get their account disabled. Don’t do shipping on offer up. Half of the items are trying too scam you or worse. They hacked offer up and now me and a couple of friend had their accounts disabled. When I mentioned this too the customer service staff they said that I violated the community guidelines and offered no type of solution I was the one in the wrong without a reason. I guess getting you’re site hacked and being a victim makes you the person at fault for everything. Didn’t even try too figure out why my account got disabled no type of customer service or support for me or any of my colleagues. Very bad costumer service and very bad security. I would not recommend this app too anybody. Find some other app will be safer and you won’t have too worry about being scammed or hacked.
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Love the Concept… but
I love the concept, and have purchased many great items which is not only cheaper but reusing helps me reduce my contribution to the mass produced capitalistic waste of goods choking our planet. I wish there was a better monitoring system. There are so many stores on here with ads for furniture, appliances, clothing - and I don’t mean the actual officially generated ads that keep this app free, I mean stores posing as people. I also have to mention the algorithm. It needs to be adjusted. I like being shown similar items that I want - but there should be a way to see how long you’re on that post once open. Sometimes I click on something because I can’t tell what it is from the tiny pic (and often bizarre camera angles and zoom-ins) and immediately go back because it’s something I don’t want - the algorithm still personalizes my feed, showing me more of those things. Lastly, I wish you could pick a setting to view the post feed. The way they’re arranged the pics are so tiny and it’s hard to make them out. If there was an option to choose how to view; 3 across, 2 across, 1 across - it would be so much easier to see - plus I would no longer have to click on it to see it and my algorithm wouldn’t get messed up!
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Better than C***gslist, but the algorithm is aggressive
At its core function of buying of and selling used things, the app is great. Since communication goes through the app there seem to be more user vetting so less creeps and sketchy communication than on CL. I haven’t used the pay-through-the-app function, but that seems like a nice feature if you’re worried about getting scammed, especially if you’re getting your purchase shipped to you rather than in person.
However, the algorithm that this app uses to create your home “feed” is obnoxiously aggressive. Click on a random thing out of curiosity or mild interest and then 85% of your feed becomes that exact (or extremely similar) thing. There is also a frustrating amount of the tiles/listings that are paid ads or take you to an outside website. I get they have to pay their bills somehow, but it’s too much. Fortunately they are relatively easy to spot.
The most annoying thing though is the notifications: similar to the aggressive algorithm, I’m still getting notifications in my inbox for “___ related items for you!” for stuff I searched for 6 months ago and am no longer interested in. (I already bought my kid a baseball glove 3 months ago, Thanks). And there seems to be no way to edit or delete your search related notifications. Seems like an easy fix, Offer Up!
However, the algorithm that this app uses to create your home “feed” is obnoxiously aggressive. Click on a random thing out of curiosity or mild interest and then 85% of your feed becomes that exact (or extremely similar) thing. There is also a frustrating amount of the tiles/listings that are paid ads or take you to an outside website. I get they have to pay their bills somehow, but it’s too much. Fortunately they are relatively easy to spot.
The most annoying thing though is the notifications: similar to the aggressive algorithm, I’m still getting notifications in my inbox for “___ related items for you!” for stuff I searched for 6 months ago and am no longer interested in. (I already bought my kid a baseball glove 3 months ago, Thanks). And there seems to be no way to edit or delete your search related notifications. Seems like an easy fix, Offer Up!
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Great Resource
I have only been on the site for about a month and already I have made some good contacts. I have purchased the sleeper live seat of my dreams here and have received excellent advice about my flea problem with my cats. I also enjoy many of the discussions about current topics is interest such as the gun legislation in the Congress now, the school shootings and more local problems such as crime and ineffective police response. I felt isolated here in West Broward after moving from the ocean coast, but I have felt more connected by visiting this site often. I have recommended it to several friends in various areas here in South Florida and a few have joined. I think anyone who wants to feel more connected to their neighbors will enjoy the site. The only complaint I have is the annoying number of ads for services. One post is enough to gauge interest but we see multiple posts in one day. In a week it gets more than annoying. Sometimes I even close the site because I get sick of seeing these ads. I hope the people responsible for monitoring NextDoor will take measure to control the number of repeated posts by service providers. There is no doubt that they will lose some users if they do not.
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WORST APP TO SELL ON
I started on OfferUp selling stuff about one month ago. I’ve been shipping out stuff people got my products and to this day I’ve still received absolutely no money from OfferUp. I’ve absolutely been totally disgusted with the fact that I ship out my product, the people get it it’s delivered I get emails from OfferUp saying it’s delivered and yet I still to this day have not had any money deposited into my account shows no transactions on my account no shipping transactions on my account which is all ridiculous then I get notices sometimes after a package has been delivered and I’ve got an email saying it was delivered but it shows it was canceled for some reason not the buyer and not the seller neither one of us have canceled the transaction but yet it says it was canceled after the person got my product ..I have sent 20-30 messages to customer support and I have gotten none no money no support no nothing worse app ever to sell anything on!! The least you could do offer up is let us know why we’re having an issue like this what needs to be done to get it fixed and how long it’s gonna take to get fixed and when I will get my money you have my customers money you have my money what’s up???? Baker, lisa
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I love and hate this app!!!
I love to meet in person and buy or sell. But I have never been able to buy things and have it shipped to me. I tried to get an answer and talking to a person is impossible. I’ve missed out on many items at a bargain that I’m forced to buy from somewhere else. I want to spend money on offer shipping but can’t. I do love the shipping program. I save money. eBay shipping is pricey especially when using priority, offer up uses priority but bigger boxes and heavier weights are divide into small med large. The boxes are bigger than usps flat rate and cheaper. It cost 9$ for a flat rate envelope and only 3$ through offer up. The most thing I hate on offer up is all the fraud some ppl try to do. There has got to be a better way to screen for fraudulent sellers and more response from offer up to fix it. If they tell you to send money other than offer up it’s a scam. I’ve had some say they’ll deliver it because they happen to be in my area even if they are from out of state, then they say I’m on my way just send partial payment and just give the other half on delivery. They never come. And no one will reimburse you. That’s the good of eBay they will screen through the transaction and flag it. Other than that offer up is great. Best for local pickup and selling!
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Not a 5-star app for buyers
If you’re an upper middle class woman who wants to sell things locally but is paranoid that Craigslist is dangerous, that the buyers will either kill you or Trojan-horse your email or social security number somehow, this app was clearly created for you. As a buyer, this app is terrible. The problematic behavior is now on the seller side. You inquire about an item and no one responds. This has happened to me with one item after another, and I’m asking specific details about the items, not using the generic insta-response “Is it still available?” There are items here that have been posted for *years*. Items that were posted in the last day or two where the seller doesn’t respond. Why are sellers ghosting people trying to give them money? In all seriousness, are the items posted fake? There’s no shortage of ads.
The designers of this thing have got to regulate sellers somehow. Time limits on posts that have to be manually renewed. Seller accounts that, if they do not respond or mark their items as sold, are warned and then shut down. Even better, allow shoppers, not just buyers who have completed transactions, to rate sellers.
The app seems to work OK functionally. I understand that to pay the bills they feel they have to place ads and sell your data. But this is a step down, not up from what’s already been available. I will be happy to use other alternatives, including older ones.
The designers of this thing have got to regulate sellers somehow. Time limits on posts that have to be manually renewed. Seller accounts that, if they do not respond or mark their items as sold, are warned and then shut down. Even better, allow shoppers, not just buyers who have completed transactions, to rate sellers.
The app seems to work OK functionally. I understand that to pay the bills they feel they have to place ads and sell your data. But this is a step down, not up from what’s already been available. I will be happy to use other alternatives, including older ones.
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