Bancorp South refuses to help
My app will not open on my phone. It just spins after typing in my login info. This has been going on for several months that has resulted in 3 calls to Bancorp South, and each time, I follow the same steps that never work. Logout, delete app, update ios, download on wifi, download with wifi off, etc... Every time, I am told that someone will call me back.... Zero calls back.. I’m beyond annoyed. It does work on my iPad, but I need it to work on my phone.
At this point, it doesn’t matter. The closest location to my house is closing, and I have no mobile access. After 24 years with several accounts, it’s time to move on.
Thanks Bancorp South. Hopefully, it’s just my phone and not the app. I loved the bank for a long time, but it looks like they are done with me😂.
At this point, it doesn’t matter. The closest location to my house is closing, and I have no mobile access. After 24 years with several accounts, it’s time to move on.
Thanks Bancorp South. Hopefully, it’s just my phone and not the app. I loved the bank for a long time, but it looks like they are done with me😂.
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How many complaints do I have?!
So I already complained last week how I get constantly kicked out of the app because I “forgot” the password I just had to made that same day because I “forgot” the others one piling up in my notes for this circus of an app.
So I can’t have a legit password to get in, and I also can’t even make transfers from my savings to checking and vice versa because I have NEVER SEEN THE SCREEN LOAD AT ALL! Anytime I access!
I hate this. I’m going to a different bank. Bancorp, you are horrible pieces of trash. I can’t even call myself a Karen because you have literally ruined this app from when it was a recyclable cigarette in 2016 to a non renewable water bottle sodomizing a turtle shell in the later years. Your app is so absolutely terrible that I don’t even know If that bizarre, abhorrent description of it is even descriptive enough. Pinnacle is calling my name ;)
So I can’t have a legit password to get in, and I also can’t even make transfers from my savings to checking and vice versa because I have NEVER SEEN THE SCREEN LOAD AT ALL! Anytime I access!
I hate this. I’m going to a different bank. Bancorp, you are horrible pieces of trash. I can’t even call myself a Karen because you have literally ruined this app from when it was a recyclable cigarette in 2016 to a non renewable water bottle sodomizing a turtle shell in the later years. Your app is so absolutely terrible that I don’t even know If that bizarre, abhorrent description of it is even descriptive enough. Pinnacle is calling my name ;)
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Won’t Connect
I can’t get the app to connect. It keeps saying intermittent communication error and to try back later. Have been trying it for over 3 days. Even uninstalled it and reinstalled it. Still doesn’t work. Contacted help desk and they say there is no problem. However I disagree. Guess I will just have to login over the web which is highly inconvenient. Please fix
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No better
I thought the online experience with this bank would change when the new app was rolled out. Although the new app is easier to navigate and looks awesome, there is still the constant system errors and system down for maintenance problems that have always plagued your online system. So thanks for the flashy new app but it’s not enough.
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Ridiculously SLOW!
Whether you are on WiFi or not, the app takes a VERY LONG time to open & rarely pulls up the accounts. I’ve waited over five minutes multiple times and still nothing. I got the app when the upgraded their system and have NOT been impressed at all! It takes entirely too long to log in (even when using Face ID). If you’re lucky enough to see an overview of your accounts and want to view transactions on one of them, it takes a ridiculously long time. At least 90% of the time I give up waiting (5 minutes or longer) and just log in through the web browser. It’s not worth the hassle and time to use.
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Bancorp new app review
I am really liking the the new Bancorp app. It is easy to use with much more functionality than the previous website. I love the Face ID to log in! It was a hassle in the past entering my user ID and password every time and sometimes mistyping. Great job!
Horrible app and website
Not intuitive and incredibly slow. Features are the bare minimum, which is amazing for a supposedly large bank. Don’t expect to do much except SLOWLY check your balance.
Still disappointed
I have problems with this app every month, so I try to just use the website or call the bank directly. The Zelle does not keep or identify my own accounts I have linked to this bank, I
use the app only to see what my balance and interest payments are. Other than that, it’s quite unintuitive and not helpful at all. Developers didn’t use the right tools for the new iOS, no better than the old Summit app.
use the app only to see what my balance and interest payments are. Other than that, it’s quite unintuitive and not helpful at all. Developers didn’t use the right tools for the new iOS, no better than the old Summit app.
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Needs fixes
This app used to be so easy to navigate, but the new update has slowed it down majorly. It takes so long to switch to the different functions of the app, and I’ve even had the app randomly restart multiple times while trying to deposit one check. It’s a great app overall but the bugs with the update need to be fixed.
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New version kicking me out while making deposits
This new version locked me out of my account completely first of all. Then once I got that unlocked having to take my time to call and provide account details, I then attempted to make mobile deposits while on a business trip in LA and was logged out suddenly every time I tried to take a picture of the back of a check. It let me do ONE finally, but no subsequent checks. I don’t have time for this. Please fix ASAP and I’ll review again.
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