Buggy
This app is not reliable. It spontaneously stopped accepting my touchID, and half the time I go into the bill pay or the transfer sections, it doesn’t load at all and just gives me a blank screen with no way to actually pay my bills in the app until the issue resolves. And there is no rhyme or reason as to when or how long the problem will last. Some days, it won’t load at all and I have try again on a later date. Very inconvenient.
Show less
I’d give it 4/5 stars…if it worked
The app doesn’t work. Simple as that. I’ve tried deleting it, reinstalling, updating my phone, restarting my phone, calling customer support—it won’t let me log in. Every attempt is met with “an error occurred, please call customer service.” Customer support doesn’t know what’s up. Not sure I can stay with this bank, given that their physical location is a ways away from home and I can’t use the mobile deposit function.
Show less
Has not worked in over a year or so
Around April of last year, I could not get the app to take my log in info. I tried all the tricks, reported it to the bank and everything. After weeks of going back and forth I was finally told that it won’t work on iOS anymore. Really? What a let down. Today, I went to the website and tapped on “download for iOS” and it still doesn’t work. What happens is, I enter my log in info and it starts the little Star spinning thing and then never logs in. It’s ridiculous.
Show less
Review
I wish the place of withdrawal was easier to read. I also wish your debit cards had real time notifications with the location of debit. This is what a friend has at her bank
Good but needs some fixes
App is good for for common banking tasks (reviewing deposits/withdrawals, statements, check images, transfers, etc.) The bill pay function, which is common now to just about all banks is in line with expectation. Like the ability to use the fingerprint reader to login, however the struggles are constant verifications just to log in…even if using the fingerprint reader…if you have multiple accounts like personal or multiple businesses this can be totally annoying and leads to so many texts just to login. I appreciate extra security but my goodness can there be something a little less frequent? Another miss is the mobile deposit feature..it barely works because you (as others have said) have to make like 10 attempts to maybe get it to work. All the wasted time and you could drive to a branch. Anyway, here’s to hoping future updates resolve these issues.
Show less
Mrs.
Best Bank! I love my Bancorp on South 16th Avenue in Laurel, MS!!! Always made to feel welcome and greeted with smiles filled by a friendly, Hello, (my name), how can we help you today?!!!! I can not say that about some Bancorp’s in Hattiesburg-unfriendly and act like they to good to help you and truly I feel like a bother to them. If it weren’t for the good service and staff at Laurel And I had to use Hattiesburg Branch by Big Lots-I’d move my accounts!!
Show less
Unreliable but could be great
This app is so handy when all the functions work. However, that is not the case most times. I would like to be able to deposit a check without having to “retake the picture” 10x just to have it say “deposit failed” or without crashing in the middle of a deposit. Transfers typically work, but expect the app to crash and you will need to perform the task several times.
The one constant that IS reliable is that you can easily check your balance and see what transactions are pending which is what I regularly do and is why the app receives a (somewhat) generous 3 star rating from me. When the app is working - 5 stars!!
Oh you can also view checks you’ve written and I do like that feature on the app as well.
The one constant that IS reliable is that you can easily check your balance and see what transactions are pending which is what I regularly do and is why the app receives a (somewhat) generous 3 star rating from me. When the app is working - 5 stars!!
Oh you can also view checks you’ve written and I do like that feature on the app as well.
Show less
App doesn’t work on my IPhone SE
I have the latest software on a recent (bought 2020) SE, and neither the app or Safari allow me access to our accounts. No branches in AZ where we now live. Customer Svc v pleasant, but no solutions other than acknowledging they have known about this problem for a while.
How can a bank this size have such a poor online product (read the other reviews, similar complaints)?
Time to change banks.
How can a bank this size have such a poor online product (read the other reviews, similar complaints)?
Time to change banks.
Show less
Freezing
I like the app because it is very convenient and keeps me from pulling it up on my lap top. The problem I’m having now is the fact that it’s buffering or something for long periods of time. It used to be a point where I could go straight in with no problems, but now it’s taking a while for things to load up.
Show less
FIX E-DEPOSIT
This app was great until the e-deposit feature quit working within the last few weeks. If this does not get fixed soon I and my entire family will move our accounts because it is a critical feature. Called customer support and they just said “yeah it doesn’t work consistently.” It actually consistently doesn’t work.
Show less
