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Love the product selection!
While the product selection is lovely, it takes approximately 3 to 5 months to receive shipment. I wish Zara would ship to the US faster. However, I will continue to shop regardless ! :-)Hayleypnoel
Unique and QualityItems
To find a special gift for a friend or especially a grand child, the portfolio of choices to gift are remarkable and some I have never seen here where I live. Perfect gift, wooden toy coffee maker, for a little child who enjoys serving and being just like her mom preparing coffee! Quite an extensive and vivid imagination manifested while playing with her own coffee maker! 👍🏽 Great toy!Show lessContented Cow
Bad experience
I made an order and tried to expedite the delivery, and all i got is please wait for the delivery , the chat agent was not flexible not helpful didnt give any alternative solution, and when i tried to collect the package instead of delivering it to me or at least transfer the order to any branch , the agent said he cant change the delivery policy if the order is made, i cancelled the order because i got no other option!!!Show lessNailaalmuhairi
【Update】Package missing
Package was sent to wrong town by FedEx. I have contacted FedEx and was told to contact sender(Zara) to address the issues. I reached out via contact form(never received reply) and chat(no assistance but was told they will pass out information and get back to me via email). Hope they will actually do something since I sent them all screenshots to prove that package somehow went to wrong town. But Zara has bad reviews so we’ll see.
【Update】
I have received email from Zara that said “package has been delivered”.
They clearly ignored all information and prove that package was dropped at wrong town.
I connected to chat again with hope that they can see the log but it seems as if they aren’t reading anything so I had to explain same thing again. Eventually they refunded me.
If you have issues just call and don’t let them hang up until they actually slove the issues. And be sure to check all reviews on online, apparently some people wait months to get their refund or replacement, if I had known I would’ve shopped at different brands. I will give them one star for having chat on app and actually issued refunds.Show lessCaydence05
Inaccurate delivery dates and not much customer support
Items bought on app are not showed whether shipping from inside or outside the uae and they easily miss delivery window. The customer chat seems to be isolated as the agents do not have visibility to your purchase history or who you are and have no visibility on your purchase delivery detailsAK July 2020
Impossible to order online
Hi I tried to purchase items over the phone and they told me they don’t take phone orders: is this true? I just had surgery and it would have made ordering much easier, if I was able to order over the phone. I signed into my account but could not see how to order online.phorme2
If I could give a minus star, I would.
Once again was trying to order from your app in China but again I can not finish my payment because it asks me again and again to veryify my identity in a never-ending loop . This is been going on for so many month now and I am getting so frustrated and feed up with your store.ubhbub
Incompetent App Developers
The app is definitely unfinished. So much money and they couldn’t find a competent dev team to make this work? 1) Half the products won’t load they details (kitchen trash can) other times 2) I will type an items and it won’t be able to find it in the search engine but only when going manually. 3) you have to log in every and each time you terminate the app…. Come on, these are rookie mistakes!Show lessCapital kakadi
Beautiful
Love how beautifully designed and easy to use. One of my favorite apps!jessbejarano
Lovely!
Your web site is beautiful and so easy to order from!
Eagerly awaiting my orderdarzzee
