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5 star
One of my best app. Everyday I use it even if I don’t get anything but i like to use it.mubarakalsaad
Glitchy
App will just shutdown without warning. All past purchases from a month ago aren’t showing. Shopping from website has proven to have better results.Shaylay167890365
Need to work out kinks
This app really gave me the run around trying to set it up. Then when I was finally able to set it up and make a purchase, it wouldn’t accept my address and I had to use a drop off point?!?!?!? Too ridiculous and hoping things go smoother now. I just spent a stupid amount on candles….christelisland
Lousy service
It is not the first time i buy something where not only the delivery date is already ridiculous ( 3-4 weeks ) but also its way passed the delivery date and the item has bot been shipped yet with zero email or update or whatever given. Its zara not a personalised decorative made to measure orderchryssMs
Can be more user friendly
I really like the product line you present yet the app can be tiresome. You must choose a new filter when you go from depts. An example is when you change from “recommended to low to high price” - and go from bathroom to living room etc. You must re-select the filter each time you go from dept to dept.
also if I recall, you were able to continue through the store by pushing up the app towards the top of the screen. You do not seem to be able to do so any longer and you must go back out and select the dept you desire.Show lesszara man senior
Not user friendly
The help phone number is automated and tells you to fill out a form then hangs up. The form I filled out twice; when I was able to chat text they couldn’t see / find the prior forms I filled out. I went to look at my order to tell the chat person specifics and the chat literally disappeared without anyway to get back to it! So frustrating and very disappointing for such a huge company. The person I did chat with was friendly but the app is NOT user friendly and I am tech savvy.Show lessZsaZsa Amore
Lots of broken details
The fact you can’t use the same account as other Zara apps and web pages means you need to re-enter all your info and have yet another password
The payment flow erases your details if you change screens which many times you have to do if you are using a digital payment method.
The payment flow crashed twice
I was unable to pay despite correct payment info.
Search is iffy and not great at finding what you are looking for.
It’s hard to find matching items like the sheets for a given duvet set. Hard to search by materials.
Descriptions are too basic. I.e. doesn’t tell you if sheets are soft or crisp, for cool or warm weather.Show lessMarianasmv
Still Needs Improvement
App is hard to use. Some products are nice but photos are too edited and deceptive. Bought a table but quality looks worse than in photo…return is tricky.rikikiisland
Stole money
I placed an order on the App and it said there was an error with the transaction. I then tried again thinking I didn’t put in the correct info. Says error again. I see that my debit card was charged twice but I did not receive any confirmation from Zara. I then called Zara and they had no recollection of the purchase being made. I have been on hrs of phone calls with Zara and Chase trying to get my money back. Still have not resolved my issue.Show lessDani Burrell
Will not allow me to ship through the app
Every time I enter my address, it says it’s an address that does not exist. So I have to go on their website to purchase anything.Mouzoun
