Leave a Review Zara Home
Friendly user experience
I love this app not only because Zara Home has well-designed products, but this app is also easy to navigate through!Irene_Kr
Not great
The up and down scrolling to see multiple product photos isn’t intuitive. There’s also no option to add my gift card to purchaseach8h
My opinion
It was the worst app I ever communicate with , i talk with the zara home chat and the agent answer was so bad , she or he didn’t give me any answer, and at the end she closed the chat while i was talking with them , I ordered on 4th of May and they said you will receive your order on 9th of May and we’re now on
2nd of June and I didn’t receive my orderShow lessnonoms
Do not buy
Do not buy online with Zara Home. I purchased weeks ago never received the delivery, then received only a partial delivery worth half of the purchase. Have been trying to contact customer service for three weeks now and not received any response. Absolutely terrible.ErnieMicky
Paid for order and was told I didn’t
I recently paid for an order and the status was always pending. I contacted Zara and said they would check and contact me about it it has been over a week and still nothing. Not even a refund. I try contacting by phone and the have hung up on me both times. The app has many issues and not recommended with AliPay and WeChat Pay. Zero stars if I couldShow lessyadinyin
Can’t delete item add to a cart
This is the very first time that I use it. After I added 5 items to the cart, I was trying to delete one, but it failed. Also, I can’t add any more item to my cart. I’ve tried many times and it’s really frustrating that it doesn’t work. I’ll switch back to use website then.akahhhhh
Stinks
Great until you request a return. Then it will not let you chose a delivery option. You cannot continue without that. So you then need to contact Zara. Wait for them to return your email and return label, which is not always promptly This has happened repeatedly for me even after informing them of the problem. Otherwise five starShow lesspatricia st
App never worked for as long as I used it
Every tine when I tried adding an item to bag I get some red warning generic error and nothing is added. I thought I didn’t update my app so I did but still the same error! I so want to buy something every time but it NEVER WORKED. I use the Zara app all the time and never had a problem so what’s up with Zara home???? Also something is never in stock is having 20% off tonight. But it keeps saying coming soon and I never get notified. Why put things on sale but they are not in stock?!Show lessarlinajsk
Fatal
Have been trying to use this app for two days and it freezes and every time I want to edit my cart, gives me an error.small crocodile
Faulty website and terrible customer service
I’ve never had a business so actively try to refuse a sale. Both the app website had so many glitches after repeated attempts to get it fixed and 3 calls to customer service, they wouldn’t even take my order over the phone and simply said sorry, I guess you can’t place the order. Beyond frustrated and shocked at how badly ZaraHome is not interested in business or satisfactory customer service.Show lessB.Estelle
