Leave a Review World of Hyatt
Occasionally Double Books - keep an eye on your bookings!
While booking through this app is fairly easy and convenient, and I enjoy Hyatt overall - be very aware of your bookings! I was double booked for a reservation, thought it was just a glitch on the screen (I.e showing up twice), but upon further inspection I was billed for a “no show”.
Customer service has been supremely unhelpful in issuing a refund for the double booking, and when I checked in at the hotel no one mentioned the second reservation. I only discovered this glitch after catching another double booking this week (and realizing I needed to cancel it).
Highly recommend checking kind all bookings - if you see it twice, cancel one of them.Show lessHana Kaneshige
Developer Response
We’re so sorry to hear of this experience. If you still need assistance, you may contact us at consumeraffairs@hyatt.com or call us directly at 800.323.7249.Support does not help and the app does not work
App is still not working and support is no help, Currently this app does logs you out when ever you close the app and at random points while using the app. You then need to log back in because which takes while because you need to type your account number, last name, and password. The face ID feature also does not work. The Face ID animate like it was successful and still not login. Once they get this log in issues fixed this will be a great app. Member support also did not even attempt to troubleshoot. Reading the App Store reviews this seems to be a problem that has been going on for months now. Hopefully it will be fixed by the time you read this review.Show lessUniqueAirStream
Developer Response
We really appreciate your feedback. We are always working on the app and your input is great.Excellent help Vance
Thank you Vance! Excellent quick help!Robf16
No Chromecast feature icon on app
The app is useful for providing specifics on hotels, checking in & out and using a digital key
However while Chromecast is available at the hotel, when following the instructions on the TV in order to watch Netflix, there is no Chromecast link under While You’re Here or anywhere on the app for that matter
I’d like to see that bug fixedShow lessCathilauperi
Worthless Rrwards
Booked a room for 7 nights. Wanted to use points for 1 of the nights. Was told that I couldn’t use points on the first night or the last night because room “not available with points. ( so much for “no blackout dates”). If I used the points for a midweek night, my room rate went up $50 per night.
A few days later, I receive an email response to my rating that apologized and gave me a phone number to contact. I called the number and I was placed on hold for eight minutes. Finally someone came on and explained to me that basically, that’s the way it works.Show lessDenver Pennsylvania customer
Vacation
Mike Seiss and I , Roxanne , and our 4 pound Chihuahua and 4 pound Yorkshire terrier stayed here the exact same weekend when you guys first opened last summer. The place is absolutely beautiful. Best thing is having everything in the hotel and waking up in those comfortable beds facing the ocean. All the staff were very helpful and accommodating. Looking forward to our oceanfront king Suite 2nd week in July Saturday to Saturday.Show lessRox1977
Brilliantly simple!
Tried the WOH App to book and it was so easy. Very useful indeed and I must say, crazy not to have used it much earlier. Love the App - so convenientScottOwenLee
A wonderful hotel chain.
I am a former Hilton diamond member and employee. over the last few years I have stayed more and more with Hyatt and have now made the switch. this is a superior hotel chain in every way and I am 100% satisfied to be a traveler with you group. i just booked Kauai and Bali and am ready to get moving.Show lessDonWInDC
Hyatt
Best hotels in the worldpk berry
Needs one more filter for bookings
I love the app and its easy to use layout but have noticed that there isn’t a choice to book a a stay with a pet or to filter hotel results that take bigger dogs.
If this option were added to the app, I feel like it would have everything need to book a wonderful stay with Hyatt.MichikoRN
