Leave a Review World of Hyatt
Easy to use but
Easy to use but can’t believe a luxury chain still has not adapted the app for the iPad! But otherwise no complains and works as it should.FunnymanDan
Stops Working!!
The app is useless to make reservations, open doors, etc. When you first use it, it works fine. Then you get an error message. When you press on “contact” and then “chat” to talk to someone about my log-in issues, the app completely shuts down. It disappears. You open it and try again, and the same thing happens. Deleting and reinstalling the app does not help. To access your account, you have to get a one-time log-in to your email, which takes you to the World Wide Web. Meaning the APP does NOT work. I tried contacting Hyatt, and I was on hold for 30 minutes before giving up on talking to a person. Good luck with using this app!Show less$&@#}%%
Developer Response
We’re so sorry to hear of this experience. If you still need assistance, you may contact us at consumeraffairs@hyatt.com or call us directly at 800.323.7249.Hyatt Sells our Information
I stumbled across a selection for privacy where you need to enter your details to stop the sale of your data.
It’s bad enough they’re profiting largely from the hotel stay, they need to sell my data too.
And I don’t trust entering my details in the form as that’s probably another way to sell my data.
I will just remove the app and my account and stay at another hotel chain.
And you don’t get points if the hotel is booked through a third party. No point having the program then or staying at Hyatt’sShow lessnickname is taken. pointless
Great app for a great hotel chain
I became a World of Hyatt member in 2016. I’ve used this app since then, and I love it. It’s easy to book travel, see my reservation stays, redeem points and my free night awards. It’s very intuitive to use. It makes it easy to begin either a chat session with Hyatt reservation people, or just call them. It’s easy to check-in or check-out or use a mobile key for hotels with that feature. It’s easy to see my loyalty points account balance, and fund the new points I got for spending on the Hyatt credit card. It’s easy to see my progress to become a Globalist (highest loyalty tier) for another year. And they keep improving the app, too! I sound like I work for Hyatt but I’m just a happy customer.Show lessfamousdavis
Developer Response
Hello! Thank you for your feedback. We’re excited to hear you’re enjoying the app!Love my World of Hyatt card and app
If you’re the person who likes to travel a lot for leisure or business, having this World of Hyatt visa card will make you happy.
You will be rewarded with an annual comp stay which alone covers for the annual fees. The category 1-4 hotels you could use with your comp stay certificate are quite decent depending on the locations.
Plus the Hyatt points are more valuable than say Marriott system and you could indulge in some of the finest hotels/resorts with your points around the world.
Occasional seasonal promo offers have good values too and I take advantage when my schedule allows me to.
The app itself (iOS version from my experience) is also flawless.
Overall I’m a satisfied customer. :)Show lessKen Oo
Excellent Service
Absolutely impressed with all correspondence from this hotel.
Many thanks again !Scotchtraveller
Loyalty programme not fit for purpose
Your loyalty is definitely not worth the commitment you make to this hotel - you are neither a guest of honour nor recognised as a. Globalist - you have to bend over backwards to get early check in if you happen to be early even if they have availability they try to charge you more even if you have paid with points and when you message customer care they say oh sorry up to the hotel - so it is a complete shambles perhaps best to stick with Hilton at least they have a pro active customer care -Show lesstrue-insight
App log outs
This app constantly logs me out. I have now reinstalled the app on my phone and it now not let me log back in. Luck for me the iPad still works as I have not deleted the app and reinstalled it as advised by Hyattmickhoog
Sue
Just spent a night at the new Hyatt Centric in Melbourne Australia
All the staff were fantastic at their jobs
Helpful in every way
I need extra help - disabled hands couldn't even open the room door and absolutely NOTHING WAS TOO MUCH TROUBLE AND EVERYTHING WAS DONE WITH GREAT CHARM
When I checked in and out all I had to do was call the front desk and smiling helpful staff member was there
VERY VERY IMPRESSED
EXCELLENT CUSTOMER SERVICE ABOVE AND BEYOND FOR ME FOR EVERYTHING I WANTED OR NEEDED
DEFINITELY 5 STARS ⭐️ ⭐️⭐️⭐️⭐️Show lesssuerue
Your app has 1 job and it doesn’t do it
I can’t understand who is in charge over there at Hyatt that works on this app but there’s literally 1 job that it has to do and it’s to show your bookings so you can check in. Ofcourse the one week I have a lot of travel booked, I can’t access it because the app developers didn’t test the one and only feature that brings in money for Hyatt. My message to Hyatt - find new app developers because you’re losing out on sales due to their incompetence.Show lessDirtbikedude
