Leave a Review World of Hyatt
UPCOMING RESERVATIONS STILL MISSING
As of Saturday morning 11/20, my three upcoming reservations are still missing after the latest update. I assume that means I won’t be able to request a room upgrade, check in, or use Chromcast using the app. And of course you broke the app right at the start of the busy Holiday travel season. Not good! This is unfortunate because when it worked this was a really solid app although Hyatt is woefully behind competitors in upgrading properties to digital key.
The latest update fixed the problem of the missing reservations. Thanks.Show lessHTR-7065 in the 313
Repeat Issue with Updates (UAT Needs Improvement)
I love the Hyatt brand and this app usually provides a top-notch experience. However, twice now in recent months when an update is pushed to fix bugs and improve the app, it removes existing bookings from being automatically viewable when looking at the Stays section of the app.
One would think that after the last round of issues like this, that the developer would include this as part of their unit testing or user acceptance testing prior to pushing out the install to the masses and causing headache to guests that use the app. If it’s not currently included, I would highly recommend this be added to your pre-release testing that is conducted to ensure this type of experience isn’t continuing to be passed on to guests with every “enhancement/update” made to the app. This type of experience impacts the guest experience by causing frustration and generates operational and reputational risk for the brand.
Thanks!Show lessPyropat
Bugs.
The recent update has a bug. You can’t view or see upcoming stays, this has only happened since the update. To see upcoming stays you have to enter the details and reservations number but you can’t make changes or anything now. Definitely a bug. Hope they fix this asap.Bjm1906
Perfect stay
I have absolutely zero complaints..!!
From the moment I walked in to check-in i was greeted w a warm smile and friendly conversation..the room was perfect..cold fridge the air conditioner worked perfect..plenty of parking and the location is spot on..best part is you don’t hear the roaring sound of the freeway..and Starbucks is in walking distance from the lobby..!! I will definitely be backShow lessSummerw1303
Version 4.43.0 Digital Key issue
App works until I try to activate digital key access. When I enter the access key verification passcode from email, WOH app crashes and with message “payment cards and passes will not work automatically while Hyatt is in use” and continues to crash everytime I reopen the app. Ive uninstalled app, power cycled device, reinstalled app and same issue replicates trying to activate digital key access.
Ios 14.7.1 …iphone 11 ProShow lessroaddrummer
My all time favorite!
Hyatt House is my home away from home. As a travel nurse I stay 13 weeks at extended stay hotels for 9 months a year. The staff at Hyatt House in Aurora Colorado are like family. Barbi the head cook is welcoming knows quests by name and makes sure you have delicious hot food. Matt the hotel front desk clerk is awesome goes above and beyond making sure guests are having an awesome stay. Tommy the manager is a very special person, greets guest with a smile he will bend over backwards to make sure guests are comfortable. The whole team is wonderful “Glenn the bartender/ cook, Tree ( his nickname) in maintenance always has a smile on his face. Everyone from the housekeepers to management will ensure the guests have a fantastic experience.Show lessgo doggie go
What happened? It was great up until a few days ago!
App has worked fine and enjoy using it for all things WOH! Now it won’t keep me signed in, every time I switch to another app, it kicks me out & it won’t save my settings. Worse off, I use to be able to use it for mobile key, now I have to go through all the sign in and takes so long before I can get into my room. It used to be that I open the app, it’s already signed in & I can simply click on mobile entry. It’s become so frustrating! Also, when I am making reservations, I do toggle back and forth between iphone calendar and WOH app… it used to work great, but now the app keeps saying session has ended and I have to sign back in all over again. Super frustrating! Please fix it or revert back to previous version. Not nearly as useful otherwise!Show lessiPad App Virgin
Best Hotel & Best App!!
This app is magnificent! You can book reservations, check in, check out, and use your mobile entry key when you forget that plastic key that you always forget in your room! 🥴. I’ve not had an issue with this app as they always seem to keep it working smoothly with any app updates it may need! Download this app and get everything you need from your favorite Hyatt hotels in your fingertips 📲Show lesseliscorpio26
Crappy app
For no reason I can no longer see my upcoming stays. It’s been 2 weeks since their last “update” to their app when this occurred. Obviously it’s not an update if the app no longer works. Their customer service tried to school me on how to use my own iPhone to fix the issue to no avail. I think I know how to use all the functions on my phone y’all! Guess what? None of your solutions worked. Still can’t see my upcoming stays. I have to laugh because when the app opens it says where to next? Evidently nowhere because I can’t see my upcoming stays so I guess I’ll be staying somewhere else!Show lessm2 k
Missing reservation
Since the most recent update the main screen does not load and my upcoming reservations do not appear on the app anymore. I have to log into the website directly to see them.
Once I uninstalled and reinstalled the app, it seems to be working again!BMSBESCAL
