Leave a Review World of Hyatt
A joy and easy to use app
I have really enjoyed booking reservations and checking in via my Hyatt app. I always find enhancements to my reservation easy to find and select as well.
However, lately, my reservations aren’t showing up on my app. I have two for example, one this week, and one at the end of the month, that don’t show up in upcoming. I can search for it, and find it on the app, but it won’t stay saved. I hope they fix this soon. Otherwise, I have nothing but stellar reviews on performance.
Thank you.Show lessjohnnie929Mhertz
Recent update is Terrible
1. Unable to see any of upcoming and past bookings. I can only log on to web portal to make reservation. Even After I made reservation, I still cannot see my bookings on the mobile app.
2. The first page only see the very top section. All the rest on the bottom sections are all blank. It used to have promotional content.
What’s going on? Hyatt app used to be easy to use. Now it seems to have many errors.Show lessMommy9887
App no longer showing upcoming stays
After upgrading to version 4.41.0 I no longer am able to view upcoming stays. Account details and past stays are fineLucykitten
Booked reservations no longer pop up
After new update my reservations disappeared, now my upcoming stays tab just blank and worthless. Also after searching and finding my reservations it doesn’t let me access them. 🤷♂️ can we get a roll back?fastfoodrunner
David
Checked into Hyatt House Harry Hines. Bathroom in bad shape. Faucet loose, floor tile loose, shower door handle loose…..asked front desk to fix but nothing was done when I returned late from work.Hyatt King
Can’t use the app to check in for your first stay
I made a reservation at the hotel. Then I signed up for an account to try to checkin online. Nope, just an error message saying to contact the front desk. Okay well that’s exactly what I’m trying to avoid. Neat. They claim it’s to prevent fraud, but I had to provide my first & last name, email address, account number, and reservation number. What more would prove that I’m me? My birth certificate??? SSN? Also why not just say that in the error message instead of making me waste time trying to attach the reservation when it’s not even allowed? Useless app, stupid policy.Show lessMichelle372813
adding reservation to app
I learned about the app after my I checked into the hotel and saw the Chromecast option. I downloaded the app and attempted to add the reservation thinking this was a cool feature of the hotel. However, I received an error stating my reservation could not be added and to see the front desk. The front desk could not figure it out so I contacted member services. They said I would not be able to add the reservation or use Chromecast because I was already checked in (1st day of 3). The fact that you can’t add a reservation to the app or utilize offered services just because I am currently staying at the hotel is not good service. I am still paying for the reservation and room and should be able to use the hotel offerings. It’s like I’m being punished as a customer for Hyatt’s lack of marketing or proper app setup. Please correct this.Show lessBob321467965
Check out not working
App sends me a message saying I can schedule checkout, but when I click on the notification the app’s Home Screen is shown and there is no way to check out.melbourne hyatt user
Can no longer update app
I’m disappointed I can no longer use the app on my iPhone 6. You have to have the latest Hyatt update to use the App have to have iOS13 or above. My phone will only update to 12.5. App says you can use older versions but pop ups keep saying you have to update to newest version to use. It was such an inconvenience on my last stay.Show lessCackybell
We are happy to return to our favorite hotel
This is our favorite hotel The Hyatt House
John Wayne, Irvine , CA. Ever since they opened we have stayed here many times.
The hotel is very clean, very safe and the staff is the best! You are always greeted with a smile and they go out of their way to make your stay perfect. This is a Dog friendly hotel with a park adjacent to it. Where you can take your dog on walks! The pool is heated.
We definitely recommend this hotel:)Show lessWe love Safeway
