Excellent service!
Best wishes to the team!
Thank you for the excellent service and support... hopefully Brexit will not disrupt business too much, what a nonsense!
Thank you for the excellent service and support... hopefully Brexit will not disrupt business too much, what a nonsense!
Mrs Onyenkpa
The app is very efficient and I find it really easy and convenient doing all my banking needs on the go
Made better then made worse?
The app is fine and works pretty well but I always got annoyed that the displayed amount that I have in my account never took off the money in my pending transactions, always leaving me thinking I had more money than I did. I could look at the available section and do a bit of maths in my head to work out how much I had and how much was my overdraft but it was annoying and I could never work out a reason for it being like this. Then the other day I was delighted to see they had updated the app to automatically take the pending transactions out of the amount, only for them then to go back to the old way the next day? Why?!
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Reference
Quick & easy but the reference field is too short!
No contact
Your Private Banking service has caused me to believe that customers with substantial sums at the bank are neglected and overlooked.
I have this impression after years of loyalty with BoS.
Other banks are so much more customer focussed, looking at ways of assisting in increasing wealth and security. I have only ever experienced BoS as a bank of self-interest. Nobody has even asked what I would want to do with the millions lying practically dormant in a deposit account.
My recent experience of communication, especially with regarding to a recent major bank account fraud has left me wondering where I should transfer all my funds as the security procedures in the bank are not as solid as advertised and you are simply not interested in me as a private banking customer.
I have this impression after years of loyalty with BoS.
Other banks are so much more customer focussed, looking at ways of assisting in increasing wealth and security. I have only ever experienced BoS as a bank of self-interest. Nobody has even asked what I would want to do with the millions lying practically dormant in a deposit account.
My recent experience of communication, especially with regarding to a recent major bank account fraud has left me wondering where I should transfer all my funds as the security procedures in the bank are not as solid as advertised and you are simply not interested in me as a private banking customer.
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Good but always ways to improve
The app does not allow you to move a direct debit from one Bank of Scot account to another in the same account holders name Telephone banking doesn’t allow it either. You need to go to a branch and very few staff work in branch meaning long waits.
I discovered this when l could not do it online. Phoned the contact centre to get the most unhelpful person who spent one hour talking to me advising of all she couldn’t do. I had to go to a branch and after the wait the matter was sorted . The bank provides contradictory’s advice. Contact centre advises it’s the customers job to contact the company to be paid by direct debit however the branch can transfer a DD from one account to another.
Online banking cannot do this.
Let’s look at this please and bear in mind Customer Service is important
ONE hour into a contact centre to be provided with no assistance is unacceptable
I discovered this when l could not do it online. Phoned the contact centre to get the most unhelpful person who spent one hour talking to me advising of all she couldn’t do. I had to go to a branch and after the wait the matter was sorted . The bank provides contradictory’s advice. Contact centre advises it’s the customers job to contact the company to be paid by direct debit however the branch can transfer a DD from one account to another.
Online banking cannot do this.
Let’s look at this please and bear in mind Customer Service is important
ONE hour into a contact centre to be provided with no assistance is unacceptable
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Response from developer
Thank you for your review, we were pleased to hear you go the issues with your online banking sorted out following your visit to branch. Since you left this review in 2019, we've made a lot of improvements to our app. We'd love to know what you think. ~ Emma
Useless app
Do not even bother to download & try to use this app as it is useless. You cannot print directly from it as you could from the previous BoS app unless you go to the bother of creating a separate pdf file each time you want to print your up to date income and expenditure. You cannot see two separate columns showing incomings and outgoings as you could on the previous app, but instead there is just one column which has plus and minus signs beside each amount. Useless for anyone. The Bank of Scotland should be ashamed to have produced this. It is a backward step.
When I complained to the BoS about its shortcomings I was told to log in to my account via a web browser, so what exactly is the point of this app?
When I complained to the BoS about its shortcomings I was told to log in to my account via a web browser, so what exactly is the point of this app?
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boom
excellent, best and quickest way to transfer money and check balances.
Bank of Scotland banking App.
This most recent iteration of the B of S app. shows continued innovative efficient development, delivering a tool that is a pleasure to use and appears to be at the cutting edge of the modern technology, and to me, so way ahead of the other banks that I use.
A high level of common sense has been brought to bear to deliver security you can trust, whilst keeping it at a minimal and simple to use level.
With other competitors I find that, in their efforts to demonstrate high security, the process has become confusing, laborious and time wasting!
Congratulations to B of S, whom I am proud to have stuck with, through thick and thin, since I joined at the age of 19, when I first went to Dundee University, in October 1972!
A high level of common sense has been brought to bear to deliver security you can trust, whilst keeping it at a minimal and simple to use level.
With other competitors I find that, in their efforts to demonstrate high security, the process has become confusing, laborious and time wasting!
Congratulations to B of S, whom I am proud to have stuck with, through thick and thin, since I joined at the age of 19, when I first went to Dundee University, in October 1972!
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Response from developer
Thank you for your review! We were pleased to hear that you are proud to bank with us. We've made a lot more improvements to our app since you left this review in 2019, we'd love to know what you think. ~ Emma
Banking made easy
Enjoying the comfort and relaxation of banking without stress from home, at any given place and around the world. “A global village indeed”
