Not happy
I have had this bank for years! I work overnights and I can’t see my account. Like it says I am negative and doesn’t show how much I actually have between midnight and 4am. Normally it tells me if y’all have updates and will be down between such and such hours. But this is getting aggravating!! I love my bank but this not being able to see what money I have available isn’t working. I know I have money but it always shows me negative!
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The app is good
I like the app, it’s convenient and easy to use. My only issue I have with it is that it shows transactions pending for a long time. The pending transactions don’t go away for a few days after you have done the transactions. And then the balances are fluctuated and aren’t accurate while the pending transactions are there, so you never really know the actual amount you have left
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Great!!
The app is really great and convenient. Easy to navigate thru my different accounts and manage different transactions. It’s got a very sensible layout and tab selection for how it’s ‘levels’ are separated and appears to always be in alignment with what I see when I’m logged in online. I use the app for multiple accts, the deposit and the auto-bill pay services. And it’s great!! The mobile deposit transactions were easy easy from the first one! It is seamless in the process and has always been immediately up to date online as is also the automatic bill pay information, both the information I’ve entered to establish any of my payees or payments as well as the information I’m sent in regards to the status of the payments I’ve sent out or payments I’ve set up to be paid. Plus the speed of the app is really good. Rarely ever lagging unless my internet has issue only then is there a problem but never with the app. The Southside bank app is built very well, it’s maintained without interruption and it always communicates the same information I find online so I always have a peace of mind knowing where I stand financially I never have to guess because I’m never left with doubt. I know. That’s a peace of mind only Southside could give me and their app has done that!! Thanks Southside, your application build team did an excellent job!!
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Southside bank app
I really like this app, but I wish I could see the photos of the mobile deposits after I deposit them. To verify which ones have cleared or been accepted. I sometimes have several checks with the same amount on them and I really need to be able to see the check.
Still would like to see a photo of the deposited check.
Still would like to see a photo of the deposited check.
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App problems
About every other time I try to use the app to make a mobile deposit. There is an issue. The last 2 days the camera won’t load. I am not having trouble with my camera on anything else. Very frustrated. Its always something. I call customer service and they have no idea there is a problem. Makes me want to change banks.
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Good bank; would recommend
App is easy to use and shows transactions in an easy-to-understand way. Saved me a lot of gas money with the mobile check deposit too.
So easy, so southside
We have been Southside Bank customer since 1991 and continue to be impressed with this bank. The technological things they have added recently including their app the video tellers and the Pella friend feature are tremendous keep it up southside great work
A Great Bank & App
I truly think Southside has a great app here. One of my few complaints is the persistent blue help messages found on every page. I feel there should be a way to permanently remove these messages. Other than that, it gets the job done with few delays. I think it is also great how the app exactly mimics the website. That makes using the app so much easier for those moving from a laptop to their phone.
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Great app
The app works great, I use it everyday on the IPad and rarely have to turn the computer on for anything. I do find that some things dealing with setting up payments are easier on the computer, but once the payments are set up, paying bills is easy on the iPhone and iPad.
Jukebox7
I frequently have had it say my account was overdrawn for Periods of time. It did correct Itself so that’s not too much of an issue, as I keep my own books in hard copy. The main issue I have is that I reported a possible card fraud and supposedly had it cancelled through app. It was never cancelled and another card was never sent. That’s a big deal to me, and should be to the bank. Even if it doesn’t turn out to be fraud, if I thought my card was compromised and have the option to cancel through the app, then it should be cancelled.
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