On line banking
I need to be able to see my credit card transactions from this app so I can make transfers as needed and see all transactions at a glance.
Also I need live banking. When I make a online payment or any transactions I need to see it immediately.
It would also be nice to have everything on one page rather then going to a different link for my checking and credit card
Also I need live banking. When I make a online payment or any transactions I need to see it immediately.
It would also be nice to have everything on one page rather then going to a different link for my checking and credit card
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Works pretty good
The ability to make custom images for debit cards through the app would be much better than using a computer, but aside from that the app works great for checking on your current balance.
Review
App is great and easy to maneuver. However, the one and only thing I must mention, which I have been wanting to say something forever about, is that your picture of the bank, when I first log into it, is crooked. It drives me crazy. Sorry, I have an artistic eye and my mind sees perspective and aesthetic and just lines. A better picture or just straighten that one would go a long way. I know, it’s a minor thing, that doesn’t break my relationship with this awesome bank. Just the picture please. ;)
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App Features Not on Nat’l level
I can’t transfer money to anyone outside of SSB from my mobile phone so I have to make a trip to the bank. In other words if I have a bank account at a different bank I’m not able to transfer funds back-and-forth nor am I able to transfer funds to friends or family members using this app so it lacks love as I’m concerned I just basically use it to see what my balance is... that’s it
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Review App
This app frequently fails to preform. A variety of error messages often occur. The basic app itself feels and seems several generations behind competitors.
I love Southside and my local branch. I have considered changing banks after many years (10 plus) because of the problems with the app and website in general. What a shame! Please upgrade!!!!!
6-8-19 update to review
Still experiencing problems loading consistently. Error message “failed to load renter login information. I’ve removed and reinstalled app. Am careful when I enter data. Some days I can’t login at all trying numerous times during the day.
I spoke with Sr Mgr who was in charge of the app and the vendor who supply’s it. He was cking things out and was supposed to get back to me and I have not heard from him.
I love Southside and my local branch. I have considered changing banks after many years (10 plus) because of the problems with the app and website in general. What a shame! Please upgrade!!!!!
6-8-19 update to review
Still experiencing problems loading consistently. Error message “failed to load renter login information. I’ve removed and reinstalled app. Am careful when I enter data. Some days I can’t login at all trying numerous times during the day.
I spoke with Sr Mgr who was in charge of the app and the vendor who supply’s it. He was cking things out and was supposed to get back to me and I have not heard from him.
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Mobile Deposits
Mobile deposits take too long to post. I have done deposits and they can be pending three days and I have had checks rejected and charged a fee even though the money is there but pending.
Awesome app
Really makes checking your accounts easy and they do a great job with updates to keep you up to date without locking you out of your account at all. My only suggestion would be to make mobile deposit easier to access and apply to everyone instead of only certain types of accounts.
Works well when you understand a couple limitations.
I discovered I should wait until 9:00am to check my balance. After that time it is accurate for my balance and pending transactions. I find it fairly intuitive. Something a lot of programming for apps and web pages is missing today. I think the testing is being done by the programmers and that is not a real test. I would like to see an easier access method. I really like the one that Capital One uses that lets you trace a pattern on a background of dots.
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Absolutely TERRIBLE
The app is absolutely infuriating! It makes me want to throw my phone across the room it’s so aggravating! Half of the time you can’t login! It will give you an authentication error which is not a wrong password but like the system just couldn’t login. Or it will login but then it will just sit there and load forever and never get to your info. Online deposit is a nightmare! I own a business in which I deposit quite a few checks every month. I finally gave up using the app and just started going to the bank because you will get one error or another and by the time I finally get all of the checks deposited I could have driven to the bank and back....literally!!!
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Response from developer
We suggest getting with the business online services for Smart deposit instead of the regular mobile deposit services. We have done an online maintenance yesterday to address the issues. Thank you, Kelsey
THIS APP IS TERRIBLE
This app shows random amounts in your account and does NOT reflect actual balances much of the time. Nor does this app show what the bank tellers see. When you call with a concern they tell you they dont know what your talking about because it looks fine on their end, or they have told me multiple times, "sometimes it just does that". Im not talking about being a few cents off I'm talking about being off by THOUSANDS of dollars. One time it showed I was overdrawn FIVE THOUSAND DOLLARS when I actually had several hundred in there. The bank teller said she didnt know how to fix this. I have had multiple overdrafts because this app did not show me my acutal balances, they know about it and DO NOT CARE. This is UNACCEPTABLE. A bank has ONE job and its to know where your money is. Please do not use this bank!!
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Response from developer
Do you have an example? We do sometimes have systems down on the customer side where the glitch is showing the bank balances correctly but not on the customers' end. This could be an ACH file issue which could show a much larger discrepancy and if you call the retail branches they may not be aware of the issue like customer service would be. If there were overdrafts on your account due to a banking error you would be refunded all those fees. Thank you, Kelsey
