Leave a Review NAPA AUTO PARTS
absolutely useless app
I doubt that the developers read the reviews. This is an absolutely useless, poorly made by non-professional app. I try to use it from time to time but I always close it because it is useless. Have you tried pasting the part number into the search engine? No? It keeps scrolling down and inserting the email address) It keeps asking for some car if I just want to find parts) I do repairs and I will say that I am looking for parts online. And yes, I have never bought anything in this store thanks to the non-professional developers. I understand that having a turban does not make them professionals) And yes, I only bought something offline in this store once after standing in a long line. And yes, this was obviously the last attempt to give a chance to this useless app and store. Other suppliers have replaced these non-professionals. Let them enjoy the variety with turbansShow lessхренте
Update Needed
I've been a long-time user of the NAPA Auto Parts mobile app, but it's become increasingly frustrating to use. The last update for this app was over six years ago, which is simply unacceptable in today's fast-paced tech environment. The minimum OS requirement is still sitting at iOS 8.0, which has nearly been a full decade from September 17th, 2024, and is no longer supported.
This application desperately needs a full UI update to bring it in line with modern design standards. Additionally, the security protocols need a significant overhaul to protect user data and ensure a safe experience.
It's disappointing to see NAPA fall behind its competitors like Advance Auto Parts and AutoZone, both of which have their minimum requirements set at iOS 12 and update their applications on a regular basis. NAPA needs to prioritize updating this app to maintain customer satisfaction and trust.Show lessJe'VonTevWard
Terrible app, barely works
After you get past it being incredibly slow, you realize this is their mobile website but in the area that would’ve been used by the browser for the address bar and the extra buttons like go back, add to bookmark, and find on page, it’s just blank area.
Both the website and the app don’t tell me if anything is in stock at a store. Connecting digital inventory systems to show availability of items in store is not a new concept. I’m not going to call your stores when I can go to a competitor.
Clearly execs don’t use iPhones and do not care about their app being substantially worse than the web version. And that’s fine, I’ll just buy from a competitor before I buy from them. Mostly because their app is not saving me time or effort, it’s generating work for me to do, and intentionally a worse experience than the website.Show lessGreg-the unique one
The worst auto parts app
If you want to be more frustrated than a stripped bolt. Use the Napa app. The user interface is some of the worse I have ever seen in 2024 for a major company. Everything is clunky and takes way too long to load. Oh and don’t double click out it’s going to take you places you don’t want to go. Oh and it has jumped my location multiple times after logging me out every time I open the app to a store in KS. I love Napa and their services don’t get me wrong, I use them very frequently but this app is terrible.Show lessMangyChalice62
Don’t bother.
This app is more frustrating to use than it is to call in when your parts inevitably don’t show up. You can’t select things. It doesn’t stay logged in. It takes 20 seconds per animation to load. I cannot believe a chain business has an app this bad in 2024. Half the time the buttons your supposed to select to order something or boxes to input your information aren’t even there. I have 5g. I have all the updates on my phone. It is not my service that’s causing these issues. It’s a terribly built and managed approach to online shopping.Show lessKasenisspacin'
Unimpressed
Lacking any detail in parts description, and poorly designed app. I think their web site is marginally better, but only slightly. Ex: you are looking for a particular size of exhaust pipe part. Search will return parts that you assume are that size. No way to know based on the lack of description. And, because they suggest similar parts in the search results, you have no idea what you’re looking at. The store even had to look it up in their hard copy catalog to know for sure. That’s a ridiculously poor system.Show lessIt now has trackers
Unusable Search
iPhone 8 with iOS 16.7.
This used to be a great resource for NAPA products;however, now ....
Touching the search bar for paste or data entry results in a script that pushes approx 10 screens worth of advertisement " features" from Napa. The search bar is gone. So you scroll all the way back up to the top again and there it is. Sometimes you might be able to bring up the keyboard for entry, other times the same process will repeat. The bottom line is you're losing business. Who can be bothered with this nonsense? ot's pretty obvious you need to get rid of this obnoxious chain gang of advertisements.Show lessJL-1940
Needs improvement
App has a lot of bugs. When looking for tools or items that are not car parts the search engine cannot distinguish those apart and leads to nothing found. Sometimes when you click on an item the page shows an error but you cant swipe to go back, like on most iphone apps, so you have to close and reopen the app; the app doesn’t load properly where the top bar floats down when its not supposed toShow lessTake my thoughts
Lack of attention to app
Napa clearly doesn’t care about their customer base. Last update to this app was 5 years ago. That means this app hasn’t been updated since iPhone 8 and it shows. There isn’t anymore that needs to be said because it’s a totally frustrating experience and just simply looks horrible. Apple was supposed to remove apps like this. Either Apple needs to do what they promised or Napa being such a big name needs to hire an app developer and get with the times and update this poorly running app to run with the new operating systems and phones.Show lessm.deano
Cart Loaded….Now What
I added $200+ of parts to the cart and there is no way to checkout. I tried removing all but two items, about $30 still no way to checkout. No error message or message telling me what the problem is or how to proceed. Went through all the menu options nothing there. Only thing at the bottom of the cart page is a Feedback button, so I left Feedback. Yes, I am logged in, it shows my account info and my vehicle. Can’t use the app to make a purchase.Show lessJC0675
