Leave a Review NAPA AUTO PARTS
Constantly logging out. Search isn’t helpful
Every time you open the app you have to log into your profile. The search is very basic and no way to go back to your search after you click on an item. The search function is extremely limited with little to no help.Tlaw13
This is the most broken app I’ve used.
This app is more broken than my 1999 Cherokee I’m trying to fix, but can’t because of this broken app. It’s come full circle. I got the app, because I had hoped it would streamline my purchases. I thought I would be able to stay logged in, save vehicle info, order parts online to pick up in store. So far none of that is possible. It logs me out after every use. The app will not store my vehicle info (I have to put it back in every time), and I’ve never been able to successfully purchase parts to be picked up in store. It runs like an app from 2007, but worse. It’s like they hired some franchisee’s kid to develop it. Even worse, their website isn’t much better. There isn’t a single redeeming quality about this app.Show lessWhitetail93
All around annoying to use…
It’s so annoying to use… the ad that pops up at the top has to be Xed out every time you change the page. You have to log in every time you open the ap to check on your order…if you want to make an app for your industry, you would assume you would want to be the best… open up advance auto parts app and compare the two.Show lesshd3631
Horrible interactivity
Tried searching for front brakes for my vehicle and when trying to filter out just rotors and pads packages and calipers it kept clearing out my selections. Could only search calipers or rotors and pads at a time. Then when you are in either category, if you select a product, there’s no back button to go back to the list. You have to go to the top and click the sub menu and start over again.
And it crashed 3 times. Tried watching a video on the adaptive one brake calipers and said to adjust volume and nothing happened. She’s just talking away about the product and I couldn’t hear anything no matter where the volume was set. Then I really count hear anything cause it crashed again and took me to the phone Home Screen.Show lessSpoolin7
Frustrating
To many bugs. Full of irrelevant advertisements. Tried entering “preferred address” 4 times, would not accept my phone number. Hard to even login on iPhone as screen keeps moving and app tries to get you to signup for emails while trying sign in.Ishmael16
Awful
Napa know how is their slogan, and they definitely don’t know how to make a website or app, it is awful and completely useless you cannot navigate to anything at all. Complete buggy and extremely slow, super frustrating, advance auto or autozone are much better apps.Awgeml
Trash App, just use your web browser.
App is complete garbage. It’s buggy, non responsive. The user interface is a joke, It’s literally easier to just use your web browser and look stuff up. It’s literally just a short cut to the web page it’s not even really an app. Autozone and Advanced Auto Parts have way better apps that are 1000% easier to use and navigate. I’m just going to go ahead and uninstall it after I post this.Show lessD3raz
Not a good app
I gave the app 2 stars because I like Napa as a company but this app is not good. It is glitchy, it randomly closes, it loses my saved info constantly, and when it actually does work it is incredibly slow. I hope that Napa improves the app soon because I hate some of the other stores but because their site/apps load and work properly I often go to them because this app doesn’t show me what’s in stock.
Speaking of “in stock” the app offers options that have been discontinued months or even years ago (according to my local store) so even if I order a part I’m often contacted to pick a different item, always at a higher price, because the option I choose isn’t offered anymore.
If the guys at my local store weren’t so nice and helpful in person then I probably would’ve gone to using a different parts store already. Luckily they’re nice and also, my local options are very limited.Show less4955122
So frustrating I purchased elsewhere
Remove the ads that appear on every page. Organize your products into a standard grouping like all other suppliers, when I select show all products for a category, don’t give me paragraphs of text about how there are so many products, just display them. If that can’t be done for some reason, remove the link that allowed me to opt for displaying all products. Optimize your photos so they don’t appear blurry on page load, optimize page load speed….. this is the low hanging fruit. Much more to be dissatisfied with.Show lessmbrown3116
Needs improvement
App has a lot of bugs. When looking for tools or items that are not car parts the search engine cannot distinguish those apart and leads to nothing found. Sometimes when you click on an item the page shows an error but you cant swipe to go back, like on most iphone apps, so you have to close and reopen the appShow lessTake my thoughts
