Leave a Review NAPA AUTO PARTS
Loyal Customer
This app is sooo buggy. The new afterpay add banner across the top messes with button pressing and pops up on every screen. iOS doesn’t have a back button, doesn’t save login, i just gave up and went back to the web browser. How can such a big company that sells something have an app that barely competes with the local utility company’s app. Simply the most useless thing on my phone. As a customer, please fix this. I’m young, you need a decent app to be relevant with your future customer base.Show lessHokieMochi
Unuseable
I am not quite sure how they've done it, but the webview they've decided to implement is incredibly difficult to interact with. It is slow to respond, and it is not optimized for mobile - taps are inaccurate and most of the time you have to click elements more than once before they respond. Occasionally, you just get a white screen for 10 seconds or more before the page renders. Unacceptable.Show lessaven134
Needs a serious overhaul
This app may have been good in its day, but it needs a major update to fix its various bugs and keep its features up-to-date with the competition. Notable bugs include, inability to place an order (always hangs at confirm payment stage), truly sluggish performance, outdated aspect ratio for modern iPhones, requirement to sign in every time the app is launched to view account info etc.. it’s a shame because I expect this app was once rock solid, but it has been left to rot on the vine.Show lessGrayboots
??!!Return Arrow missing??!! !!Get it Fixed!!
The most basic of all apps is missing from here. You can’t hit return arrow because there isn’t one, so after you hit an items for specifications, you can’t hit the return. You have to enter item all over again. Someone fell asleep when building the app??fajita magic
An exercise in how not to app
The bad:
Constant refreshing and scrolls to the top, breaking your workflow
Search is horrible - don’t even bother searching universal like ‘hose plug’ or ‘coolant’ with a vehicle selected. No results.
Paste is very finicky and it done wrong, will scroll back to to the top
Constantly closing keyboard
Crashes a lot
Overlay with ‘deals’ doesn’t go away when tapping the X
Very slow
Constant sign outs
Clearly not actually used by the people that design it to shop for multiple parts
The good
Cart is saved after sign out and reconciles with unauthenticated cart
Napa parts
Overall, a supremely disappointing and frustrating app. On more than own occasion, I have abandoned a cart and shopped elsewhere (like rock auto) just out of sheer frustration.Show lessCarlSaiyed
Stock indicator is misleading
Many items show as “ready for pickup tomorrow” which is false. I traveled to my nearest Napa location for a part I needed urgently because it showed that it was ready for pickup. I was then told the part was not in stock and the nearest store that had it in stock was in Maine (I am in California). They didn’t have any equivalent parts either. Obviously some sort of bait and switch. I am never using Napa Auto Parts again. Also an employee was speaking very rudely to a supplier on the phone, in earshot of the entire store. Lincoln, CA Napa Auto Parts.Show lessrsg123
App isn’t up to date
The app is pretty slow and doesn’t respond as you go back and forth. I’am unable to checkout from the app. Also when I scroll down to see something or subtotal, the screen of that page jumps back to all the way up in a mili seconds. I gave up on this app.samir0912
It’s just the website, clunky, constant reloads
You may as well just open the browser and use that because this app isn’t really an app at all. It’s simply an icon that opens its own browser of sorts and takes you to the mobile site. Clunky interface, sometimes dumps your login data in the middle of shopping, overall poor execution.
I’d expect a lot better considering the competition has it pretty well figured out.Show lessOh war
Works Great
Works great I order on the app and pick up in store its great to just run to the counter order ready grab and go style!!! Saves Tons of Time!!!JstBlzn4420
Back button useless
The back button if you ever notice it is in the upper left-hand corner next to the logo which sends you to the homepage. I have a fairly large screen on an iPhone 11 and it is almost impossible to hit the back button and not the logo.
Also the feature that is missing in the app and on the website is a sort my price. I don’t know of any retail store that doesn’t like you sort by price! I really don’t care about searching by product line prefixShow lessMuthom
