Zelle lists all contacts
Zelle lists all contact phone numbers which can allow accidental sending to wrong person. Previous version only showed zelle recipients created.
Kinecta FCU is always fair!
I had been with Kinecta for 40 years and I learned a lot. Unfortunately I had a really hard time with debit cards. Someone was always getting my numbers and it just got to a point where I had to do all business in the branch. This became too much for me. I could not do business at home on the computer it had to be at Kinecta. It was my fault just could not be there always. So I found myself a new home.!
Kinecta Is fair just and always on your side and will help you no matter what!!!
My boyfriend, significant other, and we have been together for 41 years and he has been with
Kinecta for 43 years in fact, it was because of him that I signed up with Kinecta!
Always remember you won’t find a better place then KINECTA FEDERAL Credit Union!
VIVIAN L WOODWORTH.
Kinecta Is fair just and always on your side and will help you no matter what!!!
My boyfriend, significant other, and we have been together for 41 years and he has been with
Kinecta for 43 years in fact, it was because of him that I signed up with Kinecta!
Always remember you won’t find a better place then KINECTA FEDERAL Credit Union!
VIVIAN L WOODWORTH.
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THE WORST
If you’re looking for convenient and functional banking and banking app KEEP LOOKING
This app is ALWAYS requiring me to change my password - today I used the current password and was forced to change it - put in the “old” password as a test and was told “can’t use current password as new password.” If that’s not enough they offer daily text account activity which you get daily (sometimes MULTIPLE times) until you randomly stop getting them and can’t turn them back on again. Enough is enough- KEEP AWAY and I’ll join you at another credit union ELSEWHERE.
This app is ALWAYS requiring me to change my password - today I used the current password and was forced to change it - put in the “old” password as a test and was told “can’t use current password as new password.” If that’s not enough they offer daily text account activity which you get daily (sometimes MULTIPLE times) until you randomly stop getting them and can’t turn them back on again. Enough is enough- KEEP AWAY and I’ll join you at another credit union ELSEWHERE.
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Issues
The app sometimes doesn’t sign it it kicks me out the app and I’m not sure why it continually does this I’ve tried turning off the Face ID and type my password and still doesn’t work maybe we need an update but I checked and it doesn’t have an update so I’m just frustrated and not sure what do to I need to check my balance :(
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To log on online
The worst experience in regards to online banking. Couldn’t log in at all, was forced to change my password! Very difficult because kept kicking me out and VERY user unfriendly!!!! Finally, after HOURS!!! of trying and making phone calls, my nerves were shot!!!! I got in and now I am scared to log in because I couldn’t go through this a second time! Thinking seriously of closing my account and pulling my money out! Your customer service is nonexistent and you folks need to wake up, there are other banks out there with excellent customer service and user friendly online services! If this EVER happens again I am gone, and I used to like Kinecta a lot but YOU HAVE CHANGED, and not for the better! A very very unhappy customer Inga Robbins. The worst part: you don’t care!!!!!!
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Consider Leaving
Like me I thought kinecta was supposed to be different than banks, and I was wrong. Im considering leaving them today if they aren’t able to help me finance, or find a way to get into a vehicle that will help me financially. Ironically I have no credit, which is what they want to see, BUT denied me a credit card to do so awhile back, so you can see where this company falls very short at helping their customers. If they don’t help me today I’m Considering leaving this place and I suggest you do to if you’re in the same boat. Good luck trying to get one of those through them as well. Thanks kinetca for doing nothing but keeping my money in one spot which I can do at my own home.
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App won’t work until I do the website but website doesn’t work.
I hope they fix it spent hours troubleshooting my phone before chatting with an agent for an hour for him to see the problem even on his own phone and tell me to call back tomorrow without raising a ticket or putting in a complaint or anything. So after an hour of troubleshooting with the agent I get to start from scratch tomorrow. How rude and inconsiderate of my time.
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Frequently doesn’t work
Often times I can’t do anything with the mobile app because it just gets stuck on the login screen for several minutes before it times out.
Mobile check deposit is a joke - it takes 7-10 business days for mobile check deposits to clear so you have to cash checks at a branch unless you don’t care about getting the money for 10 days.
ATMs are almost always broken at the branch, and depositing cash at a different credit union with working ATMs means you won’t see the money for at least a week.
Mobile check deposit is a joke - it takes 7-10 business days for mobile check deposits to clear so you have to cash checks at a branch unless you don’t care about getting the money for 10 days.
ATMs are almost always broken at the branch, and depositing cash at a different credit union with working ATMs means you won’t see the money for at least a week.
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Face Recognition
The face recognition consistently goes off and on, causing the user to login with their password and enable face authentication within settings again. It happens very frequently - I’ve just committed to typing my password in now because it’s a waste of time to change the setting.
Also every user name is taken when trying to submit a review. This review is through the app after sign in. Use a unique name tied to the secure sign in.
Also every user name is taken when trying to submit a review. This review is through the app after sign in. Use a unique name tied to the secure sign in.
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USERPASS LOCKOUT Issues for 2 years!!
I get locked out of my account every couple of months. Each time I have to spend an hour on my phone waiting for customer service. Today I also simultaneously spent 20 minutes on chat (as the phone hold message says to use online chat as it is supposed to be quicker) hold even though I was 1st in line!! I cannot even reset my password because after I enter all my information including SSN it says kinecta cannot validate my account. So I ALWAYS need to engage Customer Service which means an hour long queue. This is so frustrating! Customer service previously would unlock my account and make me change my password. Now they tell me it’s my password manager -which I was not using until the past year. My husband uses the same password manager for his account and has never had a lockout issue. Both of our accounts are migrations from Xerox XCEED. I have to question if there is some setting on my account that triggers this USERPASS LOCKOUT. I’ve tried to engage technical support before and was told there are no issues. I’m hoping perhaps there might be someone new who can troubleshoot this please!
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