Leave a Review Castlight Mobile
Very Slow and Update is Even Worse
Updated to reduce from 2 stars to 1. The app went from slow to the point of not even loading. My phone is on the latest iOS and the app is updated, so this should not be happening. It has also stopped capturing data from linked applications such as Apple Health. Usage of this app has actively contributed to adding frustration to my day.
I want to like this app. It is really nice to have integration of a number of different health elements incentivized with rewards for achievement. It doesn’t really do anything that Apple Health is missing aside getting a reward. The biggest problem is that the App is painfully slow. It takes longer to load than any other app on my phone by a long shot. After the most recent update it won’t even load.Show lessGcon82
Home screen no longer working
With the last update, the home screen no longer loads properly. It does not show an up-to-date point count. My total points in outdated and it endlessly shows that it's synching for the individual activities (steps, sleep, etc). However, when I click on each item the points are there. 😒AplJck
Wish it could measure other workouts other than steps
I would love this app more if it read my steps consistently and if you were able to count other workouts in place of steps. It’s frustrating when some days I do a long run and therefore end up with anywhere from 20,000 to 30,000 steps or more depending on what distance I’m training for. It would be nice to have some way of giving my feet a break the day after a long run by biking or swimming or even doing my weight workouts and having this count towards my steps. Ask, I find that some days my steps aren’t syncing up on Castlight. Otherwise I think this app is very motivating.Show lessrun&hiketheworld
Very friendly and knowledgeable
We just moved to the area and made an appointment with Dr. Malaney for a well visit for my 6 year old son.
He is very nervous around new people, especially doctors. Dr. Malaney set him at ease and she has wonderful bedside manner. She listened to every question and concern and took her time with the appointment. I’d highly recommend her!!Show lessMommyMichele16
All my medical info when I need to know!
Castlight provides me with both a snapshot and detailed information regarding my health care concerns. From choosing a medical professional, financial information regarding my deductible and costs to providing me health care information on exercise and dietary needs. I really appreciate the comprehensive approach that Castlight provides.Show lessfaithnow7
Poor Service
I’ve had to call customer service due to points not being accurately added. I’ve also spent countless minutes into hours trying to sync, sync, sync and re-sync to get to app to properly track my points. I’m spending way too much time for something that should be an automatic. I was told if I wait to long call customer service, I could risk losing points. I’m unsatisfied but still encouraged to keep at it for now.Show lessRL207A
Points for Activities and visibility into doctor cost? Heck ya!
I have really enjoyed the app thus far. I can track my workouts/steps and I also use the feature to track my sleep, eating and help pay off debt.
I also like that I can easily see the balance of my HSA and view my insurance card from the app. It was also very easy to search for a doctor in my area and see the price and quality of the doctor. Love it.Show lessSportsMasterGeneral
Great app!
This is a great tool to help manage your health. Earning points is so easy! I have already used points towards some rewards and purchased an activity tracker with the discount. One suggestion would be to award points for workouts logged not just step goals. I can have an hour long high impact or strength training session and not make my step goal for the day because I have a desk job. I think minimum points for any workout and the max for workout plus making step goal would be great!Show lessvanimo
This thing doesn’t work AT ALL!
This app does NOTHING!!! All reviews must be payed or something.
Only shows some of your benefits plan name and a link to their website. THAT’S IT!!!
Supposedly it gives you recommendations to improve your health... IT DOESN’T. The recommendations tab is empty even tho in the initial setup I connected it to Apple Health. But it doesn’t even show Apple Health stats.
Supposedly it gives you access to Doctors visits costs and nearby emergency care price etc... guess what? IT DOESNT
NOTHING WORKS!
It has been installed on my phone for about a week... giving it some time to refresh or something and... NOTHING WORKS.
Sent an email 5 days ago to Support and... no response. I called several times to customer service asking for a device store credit that I never got and they all gave me different answers but NO SOLUTIONS.
Funny thing is... some of my coworkers are using it and is working fine for them. They just don’t care if you’re having a good experience with the app or not.Show lessralokote
I haven’t been able to synch to Fitbit since the upgrade
I loved the app until the last update - I haven’t been able to sync with my Fitbit app since the upgrade. Actually I am assuming it was the upgrade due to the timing as i synch weekly without issue until today and when I checked for a Fitbit upgrade I saw that Castlight did a background update 3 days ago.Show lessjoxford67
