Leave a Review Altra Mobile
Terrible UX
Who made this app and decided that all of the buttons and prompts should be light grey???? Along with the top banner being dark grey with black text making it look like it’s inactive/cannot be clicked? Every prompt has light grey text - light grey is universal for something that isn’t active/cannot be clicked. Stop trying to be cute and make the darn thing logical: black text = active. Also the Face ID is mostly non functioning. And trying to send money doesn’t let me pick from any of my accounts it just says “select” with nothing to select. As a bank I do love y’all but this app is a glitchy mess.Show lessNikNakPasdywaks
App Updates
Altra is a great bank but the app is always glitchy on the Welcome log-in screen. Either Face ID won’t log me in or my password won’t either.
I don’t understand as a banking app that it doesn’t have more updates so it is more functional for users. It’s frustrating that you can’t log on to check your account balance, or take care of other banking needs at the convenience of your mobile phone. They do probably two updates per year, maybe three.
Please do better for your mobile customers.Show lessMusic_lover99
Recent issues
I’ve used the Altra app for years and have overall been pretty satisfied with it. Over the last month-ish I haven’t been able to use the app at all. I try to click the login button and it just says “try again” over and over. I hope this issue is fixed soon!andie1!0
Worst online app ever
I chose Alta as a local and “online” bank in Dec 2022. Every other month my account access for on line has had issues. Right now my account is “locked” on my first login. For a bank that is all about being online, it’s not working. Very frustrated with this online and not working bank.
Please fix it!Show lessLindaleAlta
Needs work
I use mobile banking every single day, multiple times a day in fact. I’ve had so many issues with the Home Screen where you type in ID and password ( I use Face ID to log in) I can’t see the box to put in ID/password. All it says is “try again “ near the bottom of screen. Then it kicks me out and I have to call Altra to unlock my account. This is very very frustrating to say the least!!!! It’s pretty sad when you can’t even log into your own account
Please fix this AltraShow lessSamareyna
What is going on?
I’ve been an avid user of the app for years, so has my partner. It’s always been functional and useful.
I’ve been noticing it acting glitchy here and there for months. Mostly when attempting to transfer funds. Or the loading wheel of doom will take too long and everything acts up after that. Or the spot to enter your password never loads so you just can’t log in at all.
Now we can barely log in or do anything. The loading wheel dominates every screen. I was patiently waiting because I need to do some mobile banking today, only to be told I have no accounts lol. That would be so alarming if I wasn’t expecting it at this point.
I switched to Altra from a different credit union and I’ve missed their online banking desperately. Please help the app, she needs a little TLC.Show lessJesLuA
Locked Out of My Account
The app was working OK for a while until a little over a week ago when I went on a roadtrip and my debit card was locked. I was able to call customer service and turn it back on but my account through the app is still locking me out, showing a “try again” button upon ppening the app that doesn’t do anything. Calling customer service didn’t yield any results. Stuff like this is unfortunately not uncommon with Altra so I will probably switch banks in the new future if these issues are not resolved.Show lessKieran McKinney
Unable to login!
The app is stuck on the login screen. Just shows Try Again. Clicking it makes no difference. Very frustrating. I tried downloading it on another phone. Same problem. Please fix ASAPDriftlessLSE
Great App!
I really don’t understand the negative reviews and low stars on this. I’ve been using the app for a few months now and have had no issues! Transfer, deposits, ect. Keep up the great work development team!vcoolmom
Developer Response
Thank you for the app review!Can’t login
Y’all need to fix this I can’t login into my account like usually I don’t know what’s going on but y’all need to better y’all app cause this is annoying I can’t even see what’s going on with my account. I went online, still can’t get logged in ALTRA PLEASE FIX YALL STUFF!!!B E A N〽️
