Leave a Review Altra Mobile
Terrible service
I was enrolled in auto-pay now for whatever reason Altra decide to turn it off now I can’t get logged back in and are trying to bill me a late fee. Unbelievably frustrating. I will never do business with them again! This is NOT the first time this has happened!ryaaryhrjsjsjsja
Buggy Terrible App
Garbage app. Haven’t been able to log in in months. Constantly kicks you out of the app. Changes the info when it is the correct login info. Multiple attempts with correct info leads to locked account. This is the 8th time going through this even with quick access. App is ridiculously moody, unreliable.Show lessHypelyfe
Developer Response
We would like to help you with any issues you are having. Please call us at 800-755-0055 so we can assist you. Thank you.Bill pay
I’m not able to get into my bill pay to make payments. I have uninstalled and reinstalled the app. I have done the updates to my phone. When I go into the bill pay I get a message this operation couldn’t be completed please try again. I went to my local branch and they told me to do the things I have already done. I would like to know what is the error.Show lessMel G!
Developer Response
We apologize for the frustration but this issue should be fixed in our next app release that is coming out very soon. Watch over the next few days for a new app. Thank you.Crashing
Almost once a week it won’t let me log in to the app. Very frustrating when trying to view your balances. It’s becoming more and more often.Domers1234
It’s okay.
I’ve banked with 3 different banks and haven’t had as many issues with the apps as I have with Altra. Every time I turn around my password is “wrong” or it just simply crashes. I try resetting password.. believe it or not it’s still wrong. Never thought checking my bank status would be such a hassle. I’m currently driving to a gas station to usethe atm for balance check. Disappointing.Show lessPumkin4life
A joke of a company
Do yourself a favor and avoid using Altra. You will save yourself the headache and frustrationRH customer
App hasn’t worked in months
I used to use this app daily but now it seems like it just automatically opens on a “try again” screen. I keep getting told that the app is down for the day when I call but it’s every time I open it. Thinking about switching banks for the ability to use such a simple feature.dylanr1119
Developer Response
Hello, There was some issues earlier this month that should be resolved now. We aren't seeing any reported issues with our app right now. If you still have issues please call us at 800-755-0055. Thank you.Horrible
This app is the absolute worst! If I could count the amount of times I’ve went into a store and when trying to check my funds or transfer… I've had to put everything back because the app isnt working and not allowing me to get into my account and claiming it’s the wrong password I would be on Bill Gates salary. This needs to be fixed and on top of that the website does the same thing from time to time.Show lessHadnot banto
Developer Response
Hello, We apologize that there was issues with our site and app. Those issues should be resolved. If you still have issues please give us a call at 800-755-0055. Thank you.Keeps crashing
I need to access my account ASAP but the app has decided to crash on me. I’ve rebooted my phone multiple times. I’ve deleted it and re-downloaded it. It just keeps crashing.Charity 자선
Can’t open app
After last update, I can no longer open app. When I click on icon, it takes me to a black screen and back to my main screen. I have deleted and reloaded three times. Don’t know what to do.randyengland33
