Leave a Review Altra Mobile
Can not login
For the last two days, I have been unable to even get to the login page, much less type in user name and password. Same result on the app and web browser. Just searches and searches until it says timed out or can not find page on browser.A Very Sad Sad Panda
Better security
Over all I think ALTRA has a good functional APP. I would give it 5 stars if it had double authentic security to log intch5033
Checks
Unable to view checks in recent account history.Dean Hundorf
not able to login
Ever since the recent update, I’ve been having issues with the welcome page loading and then not being able to login, once I’m able to get it finally loaded. I get an error message saying the user ID and password don’t match even though both are put in correctly.scg88
Developer Response
We apologize that you are having issues. We would like to help you and get some more information. Please call us at 800-775-0055 so we can help. Thank you.Can’t login to account
For the past week I haven’t been able to login to my account for some reason. I can go to atms and access but every time I try to login it says error occurred . It’s honestly pretty annoying. I’ve tried restarting my phone and deleting the app and re installing it and nothing works . Other than this I’ve never had any problems. So not sure if you guys or Altra can do anything about it or not or if you guys are doing maintenance on it or what.Show lessaltra app
Developer Response
Thanks for the feedback. We want to try and help you but we need more information. Please call us at 800-755-0055 so we can help.Great App
I really enjoy Altra’s app... it works great for me. Had issues in the past with check deposits but now it seems to be working again! Thank you ! Two weeks in a row now..!
It’s nice to see all our accounts and do a lot of our banking right from the app!
Keep up the great work! 😃DoverDan
Touch Id functionality gone?
Why get rid of touch ID functionality? Is it my phone version? Way more cumbersome to access now.Colbatroid
Always trouble
I am always having trouble with this app! It never works for me on the first try to deposit checks. It always takes multiple attempts. Constantly getting system error messages even though I’m doing everything right. I have called cs and tried all their fixes with no success. Very disappointing! Poor quality!Show lesssahm ncp07
Developer Response
Thanks for the feedback. I can assure you we are working on this issue but we don't have an estimated time for fix yet. If you continue to have problem please call us at 800-755-0055. Thank you.Unnecessary extra clicks to see account balance
Quick access is broken. Why go to “Welcome” screen instead of “Accounts”? It is an unnecessary extra click every time I log into the App. I just want to see my account, not all those extra info on the “Welcome” screen.
Please look at any other bank apps, nobody forces user to click through extra clicks just to see the accounts.
Hi Developer, please stop responding to reviews with cookie cutter responses. It would be better if you listen to customers’ request and do something about it. Thank you!Show lessmaddest.mastiff
Developer Response
Thank you for the feedback. The new look is going to provide some extra functionality and a more personalized experience. We understand that one extra click seems like a lot but we hope you will grow to enjoy the new mobile experience.Would be a great app but....
Not sure why it was changed but when opening the app instead of being brought to the login screen right away you get a “welcome” screen with things I don’t need and have extra clicks just to log in. I liked it when I could just open the app and log on to my account without clicking anything extra. The “welcome” screen is just plain annoying. Change it back or give us an option to set the starting screen for opening the app. Thanks.Show lessSancho2010
Developer Response
Thank you for the feedback. The new look is going to provide some extra functionality and a more personalized experience. We understand that one extra click seems like a lot but we hope you will grow to enjoy the new mobile experience.
