Leave a Review Altra Mobile
App quit working after update
When I open the app it just says Try Again. Deleted and reinstalled and still the same thing. Frustrating.Top436
App will not open-
Speculating that after recent updates there was an issue, my app will not open today on my iPhone but did on Monday. I have tried rebooting phone but still no action. I was able to open app on my iPad but I don’t carry that around with me on a regular basis. Please fix!quantumsue
Issue with opening the app
Haven’t been able to open up the app. Every time I try to open it, the app just closes down again. :(UHG-Employee
Latest update breaks app
After yesterday’s update, app no longer functions (it won’t open) even after restarting my phone.jk28549640
Log In
For a while it says I’ve been “locked out” of my account, turns out after three incorrect passwords it locks you. I’ve been locked out twice now without ever putting in the wrong password. I believe this is due to there being “connection issues” with the bank as that’s the alert that pops up when I try to log in. Even thought I’m using the correct password the failure to log in due to connection counts as an incorrect password attempt which doesn’t make much sense.Show lessCarl Ekern
Developer Response
We apologize for the issues. We are working on them but if you still have issues please call us at 800-755-0055. Thank you.Glitches
After last update I’ve had glitches with login and can’t re-enable quick access.AnnaEmoDuckie
It’s not a rating more of a heads up
The app the past couple of day have not letting people transfer money around, idk if it’s a bank thing or an app but when I called the bank they said they have nothing to do with it, please fix this issue I’m to busy to be calling the bank to transfer my money around. Thank youOsomokoso
Passwords
App for some reason can’t recognize my new password. I am able to log into computer but not app.jeremy1457
Facial recognition not working.
Since I got my new phone in September, my old phone did not have facial recognition but my new phone does. Why does my Altra app not allow me to do facial recognition? I have checked for Altra app updates and my device does not need to be updated. Why is this?A0113
Developer Response
Hello, FaceID should work with our app. If you need assistance getting it set up still please call us at 800-755-0055. Thank you.Can never login
The app and website are horrible. I am never able to login with my credentials. I am typing in the correct password then my account gets locked. After changing my password it still tells me my password is incorrect. Fix your backend Altra. It’s broken!😄😄😄😊😉😉😊☺😉😃
