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Lack of adaptability
The du app does what it needs on an iPad - except that it operates only in portrait mode, which is frustrating when one uses a keypadSWF61
Developer Response
Thanks for your feedbackPlan scam
You changed my plan I’ve made no international minutes and you have text me to say they have been used.... any additional will be charged. Pleas explain this??czuffhn fddjj
Developer Response
Hello, sorry to learn that, please share with us your account details along with the matter on Mobileapp.Support@du.ae & we will be glad to assist you further. ThanksReally poor service
My home services with DU and my cellular data has been extremely slow for months. I have contacted them countless times to send someone and check the connection. Until now they have not sent anyone and insist that everything is running fine. I did a speed check online and it is 22 times slower than what I am paying for. It literally takes over a minute to open a website.
I am no longer interested in having it fixed. I will cancel all of my DU mobile, home phone and TV services in the coming month.
Thanks for the poor experience DU!
Signed: Lost customer forever!Show lessDr. Ballsak
Developer Response
Sorry to learn that, Please confirm if the issue has been resolved. If the issue wasn't resolved, please share with us your account details along with the matter on Mobileapp.Support@du.ae & we will be glad to assist you further. ThanksUnreliable and downgraded customer service
I came back from travel and wanted to use my phone. I received a message saying that I need to recharge to be able to use data and calls. After being deducted the amount of the package, only then I received another SMS to inform you that my line is inactive I need to register my ID.
I went to do shop, registered my ID and got informed that my line will be active in 48 hours. Today is the fourth day and my line hasn’t been activated yet.
When I called the customer care, they told me I need to go to a DU shop. When I went to the DU shop, they told me I need to call the customer care. Basically, I have been charged the price of the package and they’ve wasted 4 days of my package without giving me any assistance. All I have been told is “your registration is pending”. Thank you, but that info isn’t going to give me back my money nor provide me with data and minutes.
I used to be a DU customer for more than 10 years, before to leave the UAE and come back again. I can sadly tell you that the customer service went completely downhill.Show lessKarmmal
Developer Response
Sorry to learn that, Please confirm if the issue has been resolved. If the issue wasn't resolved, please share with us your account details along with the matter on Mobileapp.Support@du.ae & we will be glad to assist you further. ThanksWorst company ever
I was in Dubai , pay 1 month packet and after 2 days everything has stopped, service+ is 0 !!!!! Worst group ever seendoodleznick
Horrible service
Worst company ever. Worst customer service. My network has been interrupted since Friday 25th of December. I missed so many important calls, I missed very important deliveries cause I was unreachable. I complained so many times to Du no one bothered to call me back. I had to explain my problem everytime I call these unprofessional people. It’s been a week now, the problem is still not fixed, they keep telling me that my issue is set as priority. What a professional company ! If this is how you treat priority matters! Seriously now DU can someone wake up and fix my issue. The least you could have done is replace my SIM card. But I guess you just don’t care about your customersShow lessBouraneNsouli
THE WORST APP EVER!
The worst app ever! Such a loser designer who designed it. I will go and get rid of anything that connects me with DU, such a disaster! If I were you, I would throw myself in the nearest garbage! You are by far the worst company and app I have ever seen in my life!!!Boundgods lover
Developer Response
Sorry to learn that, if the issue is still not resolved, please share with us your account details along with the matter on Mobileapp.Support@du.ae & we will be glad to assist you further. ThanksChange service package
It would appear by the advert for this app that I can manage my services. I don’t see an option for this. I would like to change the speed of my internet however I cannot find an option.JadAlex66
Gets freeze with multiple accounts
The app is still nonfunctioning (freezes) if you have multiple linked numbers.
Please fix.
Please do some testings before releasing the fixed one!!!
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Update: the app is working fine now as expected after the last fix 👍🏻Bebo86
Found from bad to worse
There was a time when I could use the app to check my account and make payments.
Then it became impossible to make payments for linked accounts.
Now it has become impossible to even get information regarding balance talk time and data on linked accounts.
What is the next step?Scope guy
