Leave a Review Stanford FCU Mobile Banking
SFCU is my favorite credit union
Basically anything expected from a major bank can be found at SFCU. Great service, attentive staff, convenient locations make SFCU one stop shopping. After 25 years membership there’s no better institutions that offer level of personal service as SFCU. Finally, they never rest on laurels and are always looking for a better, more convenient way to serve customers. SFCU Banking app has gone through several transformations designed to push bar higher in ease of use, and functionality for their customers. I could not be more pleased.Show lessPHDJM
I love this bank
I love this bank. The app is cool (I haven’t gone through all the features and functions yet … 🤷🏾♂️). I love this bank for many reasons (too many to name). For starters, I came out here from Georgia. I ran out of cash, so I needed a credit union that ‘sister-traded’ … I was almost destitute … my debit card was severely compromised and had purchases that I didn’t make, so I disputed the charges. My bank in Georgia cancelled the card and refunded/restored my money. I had to wait at least 10 days to receive a new card from them.
I desperately needed a bank to get me some cash from my account across the country. SFCU was the ONLY credit union in the Bay Area that would ‘sister-trade’ with other states’ credit unions. Even without a debit card, they got me some cash from my Georgia Credit Union account.
Once the woman at the bank handed me $1000 cash from my out of state bank account, I IMMEDIATELY opened an account with SFCU. I’m a licensed electrician here and SFCU took care of me. Every time I go to a SFCU location … i am treated with sheer excellence … even in humor (really). So, the app can’t be too far behind the excellence that they have shown me thus far … 👍🏾Show lessRodRob1969
Easy and user-friendly
The only problem is that it doesn’t send me notifications immediately when my card is used. I love the messaging system and their quick responses.vi.saturn
Please fix
Terrific when it works. Many many times the app hangs with message that I do not have”permission”. after a day or two that problem seems to have been resolved. (me: “OK whatever” ; a few days later - me:”now what the heck!?!?!”) Please get to the bottom of this-it is so very annoying.anehu
Application needs work
The user interface and security protocols should be better and more user-friendly. It’s become much better than it once was .. but still lags the ease of use and ease of password reset/access functionality that most other financial institutions today have. There needs to be more improvement in terms of password management/identify management and ease of use still in order to match the amazing and great Customer service of this institution overall!!Show lesssouthbayresident
Customer friendly bank
The full website and the mobile app are functional and intuitive and hardly ever breakdown. I have never seen an error in my account at SFCU. Their customer service and IT help are responsive and friendly and problem solver. They do not compromise on quality of their agents.FdShVn
Doesn’t always load
Sometimes when I open the app it goes to a blank screen for a long time and when I try to log back in and open it up again it goes to login screen instead of my face ID it’s not very consistentSandiego1977
I’d never go back!
SFCU has everything you could possibly need from a financial institution, and they treat you like a real person, not a number. I’ve had accounts here for close to 20 years and they have been exceptional in every single way. Nothing would ever make me go back to a “major” bank. Most of my connections with them have been through live human beings not extensive voicemails and I appreciate that.Show lesscodwncjr
I love SFCU but the app is… not great.
I mainly got into SFCU when preparing to buy a house. The folks are nice, and they looked after my account to make sure no bad things were happening. But the app design is pretty horrible. Things are not logically laid out, different parts of the app have different functional behaviors, making it difficult to understand. If you call for help, prepared to be transferred multiple times as no one understands how it works or takes responsibility for getting you to the right place.Show lessdeadmoon
SFCU on the go!
The best part about the mobile app, besides it enabling me to do everything I need, is that the folks at SFCU keep improving it in ways that let me know they have my back. Things like extra security measures and advanced options to one-click transactions should I want to add them. I’m happy with this app.Show lessat_ninefouro25
