Heavy-Handed Security Impedes Use
There needs to be a time out override so the cosumer can keep the program from logging off for up to 30 minutes. I can’t be distracted by the overzealous security features when I’m trying to balance my checkbook.
Also, when it does time out, you can’t just log back in. You’ve got to go thorugh multiple steps to quit the application in multi-tasking (which a lot of users don’t know how to do) only then can you use auto-sign-in using the devices biometrics.
Vendors want us to use complicated passwords with special characters, etc. but users cannot type these in on a touch screen device. You have to go track down a bluetooth keyboard, spend 20 minutes paring it, then type it in with all of the lower, upper, numeric and special characters.
Well, at least they don’t use that gawdawful Captcha.
Also, when it does time out, you can’t just log back in. You’ve got to go thorugh multiple steps to quit the application in multi-tasking (which a lot of users don’t know how to do) only then can you use auto-sign-in using the devices biometrics.
Vendors want us to use complicated passwords with special characters, etc. but users cannot type these in on a touch screen device. You have to go track down a bluetooth keyboard, spend 20 minutes paring it, then type it in with all of the lower, upper, numeric and special characters.
Well, at least they don’t use that gawdawful Captcha.
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Color
The app is fine to use, I have very little to complain about. One thing I would like to see improved is a better distinction between deposits and withdrawals/payments. Perhaps using color to distinguish between the two (green for deposits and red for withdraws/payments).
All Black Transactions
It was perfectly fine before the update, I was able to see red color for money going out of the account and green color for money going in.
Now doesn’t matter if it’s a withdrawal or deposit it’s all black. It’s a minor detail but it made things easier to look at a glance where my money is going.
Please fix this, I’ll rate 5 stars, thank you.
Now doesn’t matter if it’s a withdrawal or deposit it’s all black. It’s a minor detail but it made things easier to look at a glance where my money is going.
Please fix this, I’ll rate 5 stars, thank you.
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Alerts Don’t Work
At least not for direct deposit alerts on iPhones. I use AT&T. I have never received a direct deposit alert… not when I had an iPhone 8, and not now on my iPhone 13.
The alert goes off the instant I log onto the app after the deposit has been in place fir who knows how long already. Its been doing this for years and Ive sent feedback on this matter before.
The alert goes off the instant I log onto the app after the deposit has been in place fir who knows how long already. Its been doing this for years and Ive sent feedback on this matter before.
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What happened?!
This app has gotten worse by the update. My snapshot balance is never correct, I always have to close the app and reopen it to see my correct balance. And the Zelle feature is the worst!!!!! I enrolled my mobile number and 2 different emails and no one can ever find me on Zelle. We should be able to access through the Zelle app and not the Altura app. Very inconvenient.
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Most recent update ain’t it.
The app has been great up to the most recent update/overhaul of the app. Snapshot was great and would update without having to close the app. Now everytime I want to see and updated amount I have to close the app. And it’s just seems more sluggish now not as smooth. Go back to how it was.
User friendly
We love the online services, but feel that the site could be more user friendly.
What happened to it?
The app was perfect until I was unable to make a payment on my credit card, apparently the amount can’t exceed past $29?! I was able to make a quick payment before the app changed when it comes to making payments. PLEASE fix it.
Lots of features don’t work
The app has all the basic banking features- account overviews, spending, check deposit, bill pay, etc. however they are either initially blocked and you have to get special permission from tech support to use them, or they don’t work. The mobile deposit feature, for example, will automatically take a photo of the check- before the phone has a chance to focus the camera… then the app will reject the photo. Even if you end up taking it manually the app will tell you the check isn’t visible… professional photography is one of my forms of revenue. I might not be the world’s greatest photographer, but I can take a photo of a piece of paper on a dark surface. Tech support is unhelpful and most responses are canned and don’t actually answer the question. This app gets one star for trying to automate everything but doing it badly enough to where you need to go into the bank for anything other than just checking a balance or setting up auto withdrawals.
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Not working
I had Altura for a while now but now it doesn’t let me get into the app without it saying “Something went wrong while attempting to send the last request, please try again” i don’t know if there’s an error or maintenance for the app or Altura itself but Id like to see my account balance and transfers thank you and hope this will get fixed soon
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