Buggy app
I love the bank but the app needs a lot of help.
To many bugs ,
When you want to chat , takes up to 20-30 minutes before I can type anything. Sometimes none at all . Sometimes it won’t even let me reach out for help via customer help .
To many bugs ,
When you want to chat , takes up to 20-30 minutes before I can type anything. Sometimes none at all . Sometimes it won’t even let me reach out for help via customer help .
I cant stand this app but i have to use it
I like that its password protected and the option for face recognition but idk why the heck they even give you the option for face recognition if it makes me log into it with my password EVERY OTHER TIME i log into my account. Get it together Altura with this app having to use my password so much makes me hate this app. I have a memory loss problem so i have to write the password all over and that just makes it less secure.
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App is slow
The app never wants to load even when I’m on WiFi. Takes forever then kicks you out cuz time request.
Fast and easy to use
The Altura App is incredibly convenient in accessing my account information. I love the fact that I can use it on the go!
Doesn’t work
It happens so often that the app just doesn’t open at all . In every given moment I have to delete the app and upload it again at least 3 times because it just doesn’t open. I’m going to change my bank because of this
App error login
Every few months I get an error on the app about failed login and it stays stuck on that page. Cannot move into normal login page or interact with the app after that. People at the branch nearby don’t know what to do. The app fixes itself when there is an update to the app only. It is a very inconvenient unknown error and its been happening for over a year.
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Easy to use
I love the altura credit union App easy to navigate and find what you want. Although ,I would like to see notifications for deposits into my account like pay days or other deposits as well as things being taken from my account Etc.
Meh!
Once I can finally access the app’s features, I really enjoy what it has to offer. Accessing in the first place is my issue. The app takes forever to load and freezes often, requiring me to delete and re-download it. This is a weekly occurrence for me. It’s annoying!
Horrible
The only purpose of the app vs just using a web browser is the ability to mobile deposit. The mobile deposit function does not work. Not only does it not work, but it also causes the entire app to crash. Don’t waste the memory space on your phone and just access your account through a browser
Great, Amazing. But
So I joined Altura because my parents recommended them, my experience with them has been amazing and even better when I found out about the deposit feature in their app... the only problem I have is recently when I’m in the process of putting the information to deposit a check is it logs me out entirely. I hope this is fixed soon.
Other than this small irritating occurrence I have to say Altura has done phenomenal work on their app and their people.
Other than this small irritating occurrence I have to say Altura has done phenomenal work on their app and their people.
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