Leave a Review BRiMobile
Benefit Resource App
Previously I thought this was a good app. This week my information was compromised through this app. Their appear to be only a few people who use this app.
I deleted the app after I couldn’t login. I tried reinstalling now when I try to reinstall it is asking for my login information before I can even download the app. This is not kosher. I don’t trust this app.
I couldn’t press a star so my rating is 0 stars.Show lessReRe3135
Impossible to submit claims
Tried 4 times to submit a claim for reimbursement. Receipt follows all instructions but keeps getting rejected. Chat function on website doesn’t work so can’t get help. So tired of spinning my wheels to access my money.Emmols
Bad functionality
Can’t tell the difference between deposits and withdrawals under ‘recent transactions’ and other functionality issues not to mention their phone system repeatedly hangs up on me and their “press 1 for call back” feature doesn’t work!Coonrapidsduo
Horrible but no choice
Horrible. In decade I’ve never had an iPad lock up until this app. Once in, the account balances and plan years are confusing and not accurate (shows more money in current year, shows two entries for previous year. One says zero which is wrong the other show a dollar amount which is wrong). When submitting you have to trick app/click off like exiting any other app in order to get option to submit claim. After an hour and finally submitting claims the recent transactions show nothing. They appeared successful but were they?? No one knows. Devs must not live in this country or in real world - we get email receipts in todays world yet you cannot upload a file, only a photo. What?!?? So load up and screen shot? Dumb. Waste of time. Really a joke and I would never use except for fact we have no choice. Perhaps that’s why devs don’t care about quality.Show less34575434677654565446545765444
Almost useless
App allows you to upload receipts to file a claim but that's about it. View balance, transaction history is short and lacking, no way to view past submissions. Just poor.Uncle Buck79
HR: Don't use this provider
My employer recently switched to BRI for our FSA and HSA accounts. I sure hope it saved the company a pile of cash, because the service from BRI is awful. Cards weren't even sent out until 3 weeks into the new year. There's very little information that comes with them about how to use them and differentiate between HSA and FSA dollars. Their website and app are both poorly designed, glitchy, and provide little if any useful information for employees. In short, I wouldn't recommend this provider to anyone.Show lessJohnGageMN
Missing essential functionality
I’ve previously used the TASC app, and BRI mobile lacks essential features including, but not limited to the ability to view claim status and the ability to withdraw balances by direct deposit.Money jcd
Not great
Would really like to have a way to store benefit related receipts before submitting.bretswife2020
Anything but a resource
Unable to activate card via app let alone turn card on or off or request a replacement on app! Have to wait in queue on phone! Was caller 31 in queue!Trademark111
Poor Design
This app is not very useful for reviewing claims, checking payments, and determining why a claim was denied. It’s not nearly as useful as the previous providers app. Needs some serious work as does the website which should be optimized to view on a phone.Rilera
