Leave a Review BRiMobile
Barely functional
This app is really poorly designed. Cute icons - but you can’t really do much. Once you file a claim you cannot go back to edit/upload more documents (it takes time before I receive a receipt for a bill paid online). Nice idea. Poor execution.Gwen v Rhys
Awful company
This company is awful. I’ve sent them 5 emails, tried chatting with them, tried calling them (on hold for over 2 hours) and simply can’t get through. My claim was approved but was never paid. What in the world is going on over there. Please stay away from this company they steal your money.Sideburn Slayer
Great new look
New look and feel of recent update is great and much needed!!CrazyMutha29
Reimbursed from FSA, not HRA
I’d give this app ZERO stars if I could.
There needs to be a way to indicate what type of claim is being submitted.
Using the app, I was submitting a claim for reimbursement of my deductible. With help from BRI’s customer service, I submitted the EOB from the hospital where I recently had surgery. By clicking on “SUBMIT FSA/HRA CLAIM”, I submitted my claim for $1500 reimbursement from my employer. Nowhere was I asked to specify if this was an FSA or HRA claim. I had $500 in my FSA account that was being rolled over for the new year. And after waiting the designated time frame, I was reimbursed $500 - not $1500, and my FSA account has now been depleted. The benefits I have with my employer states that after I pay my share of the deductible, my employer will pay the rest. I’ve paid the full deductible and was following the instructions of BRI’s employees. I’ve not renewed my FSA knowing that I had $500 in the account to use this new year. Not only has BRI emptied my FSA account, they haven’t followed the benefits that I’m entitled to.
I’m now needing to get this fixed and wait even longer to get my reimbursement all because the app didn’t have a way to differentiate from an FSA or HRA claim.
This needs to be addressed. These are peoples lives you’re dealing with - something needs to be done.Show lesskayleecee05
Amazing and user friendly
This app is very easy to use, and is essential for when your on the go, I personally read the reviews and was skeptical at first but once you actually download it and login to your account it had everything that a mobile app should have with your account information and love how easy it is to submit claims and requested receipts def recommending this app to everyone!Show lessS.lucas93
Needs work!
If you are not Apple intuitive this app will leave you with not processing your claims!
No directions on how to operate the app.......lacking is best way to say this app is poorly produced for first timer. The phone help don’t listen well so how can they help you?
I will make my hr people aware they need to improve this app or hold classes for new comers to the app they have the responsibility to the employees.
BRI get your act together!Show lessSmoke Signal
All the worst of what an app can be
From the login process to the submissions the process leaves much to be desired from this clearly legacy provider of services.
When launching the app, you can see it has not been updated for any of the recent devices based on how it scales on the screen.
The login process is the same as the website, with one exception - you can set a 4 digit PIN, but good luck if you want this to stay working. They will arbitrarily expire it based on the app having trouble connecting to their servers.
There is no ability to remember your login information without the PIN and absolutely no access to Touch ID.
The navigation requires the same Byzantine process as the website making data hard to find, balances hidden and transaction details not easily accessible.
Even after you submit receipts it will not clear the need for the receipt or give you detail of if it was accepted.Show lessJared a2
Great app
Great app. Easy to use. I like being able to take pictures of my receipts to submit a claim. Also fast turn around on claim submissions through the appJim8875
Worst app ever
I submitted three FSA Claims using this app. Not only were they never paid, there's no record they were ever submitted. It let me walk through all the steps, never displayed any errors, but I noticed at the time that none of my claims appeared in the submitted claims list. Total waste of time.
Also the navigation was designed by a crazy person. It was really hard to find the FSA claim form---I basically had to tap on everything until I found it. Maybe hidden on purpose because it doesn't work?
I use many transactional apps that are far more complex, but this one wins the prize for hardest to use.Show lessA_rachnid
Practical but isn't up to date
I tried to submit a commuter receipt today from the train. Cool concept. I was able to take a pic of the receipt but the dates are limited. Dates in 2014 are not an option only 2013 and 2012. When will you update that?Ina Will
