Leave a Review Bluebird App
Bluebird
Very disappointed customer service in just last year and has changed tremendously . I’ve been with blue bird American Express for several years and loved their service and my card and how everything worked orderly and precise!🤔 Now I don’t understand why every time I use my card they put a hold on my transactions and I have to call them or check my email to release my funds and that’s insane and very embarrassing when you’re at the register buying things with your own money and can’t purchase anything until you get okay for your own money that it’s you making the transaction!!!! Really!!!??? Or placing a money limit on your card without you being aware of it??!!! When did they start these practices especially with long-standing members??? Very disappointed and trying to reach customer service is a joke ... It’s not what it use to be... Sadly...!!!😒 We need serious changes!!!!😤Show lessAngelique.K
New app is terrible
Why would you totally change the format of your app and make us update to it with out it actually working? I have been using Bluebird for over 10 years and loved it. I know some people just can’t stand any type of change but I’m not one of them. Today I was asked to update again to continue using the app. Once I uploaded and opened it - it asked to verify phone number. Ok, but if there is no number change it will not let you submit to verify! When you X out, it asks if you really want to leave that page and then requests verification all over again! Also, there is no longer a way to actually talk to someone if there are fraud issues. It has to be in writing. Poor customer service now.Show lessblue over bluebird
Nothing. Has. Changed
Like several people have mentioned in prior posts. This app used to be fantastic. But with some update along the way it’s gone two steps forward l and thirty seven steps back. More than half the options to select merely give you a prompt telling you the feature isn’t quite yet available and then proceeds to send you to the safari version of its website. Seemingly none of the things broken now with the app were nowhere to be found on its previous versions. Week after week of using the app I’m still met with the “Coming Soon!” Prompt which it feels more appropriate if it just said “Nope!” As that’s basically what it’s telling me. Why have a feature on your app when it doesn’t work... disappointment all around.Show lessMauly D
Mal functions of updated BlueBird app
I have loved using my simple to use and very accurate version of the Bluebird app but since the so called upgrade this app has become a nightmare! It won’t open when I need it most! Displays a message “ooops! Something has happened, please try again later”. This is so annoying! Bill pay and write a check won’t even display in money out when the app does open. I need to pay my bills on time like I always do. This is unacceptable. Please fix these issues.Show lessJeanneB
Great! When it works.
I’ve had the Bluebird app for a few years now. I recently switched over to Chime because I just got sick of all of the issues and bugs with Bluebird.
I’ve had problems with ordering items and then having to return them for a refund and not getting my money back, Bluebird customer service ALWAYS claims it’s not their fault, it’s the sellers fault. Then I would contact the seller and the seller would say everything is good on their end.
I’ve been booted out of my account multiple times and had to change my passwords probably about 5 times already.
I’ve been double charged for stuff and had to contact Bluebird because the ones who double charged me and gave me my refund say that it’s up to bluebird to accept the refund and they never did.
Now the newest problem is it’s not letting me into my account at all, I type in my password or try to use my Touch ID and it tells me my password is wrong and won’t let me into the account to change it. I’ve currently been on hold with customer service for over a half hour.
But when there aren’t any bugs or unnecessary problems it works great!
*Edit: I was on hold for over an hour just for them to tell me my account was suspended because I was negative $1.81 in my account. I’m just cutting my losses and deleting the app.Show lessReviewed By Liz
Would love to give 0 stars!
Do NOT use Bluebird prepaid cards! It’s a huge scam that steals from vulnerable individuals. I opened one and successfully direct deposited 2 checks. I then deposited $400 cash to my account at Walmart to transfer to a sub account for my daughters allowance. The next day Bluebird sent me an email saying my account had been closed due to fraudulent activity (still haven’t figured out what the activity was). They gave me an email address. That’s it. No phone number. After never getting through to a person via Bluebird’s number, I called American Express and got transferred to Bluebird. They were super rude but ultimately agreed to mail me a refund check. 4 weeks later I’ve still received nothing. Long story short, these people STEAL MONEY! Bluebird you should be ashamed of yourself!!!Show lesswhitmills
Fix sub acct & set aside acct xfer s!!!
I have used this card for over 10 yrs and this is the 1st time I have been disappointed. The new update to the app has been saying the transfer to/from sub acct/set aside acct within the app will be available again soon but that hasn’t happened. It is ridiculous to have to get switched to browser to complete xfer. I keep my $ in set aside not main acct so that gas stations can’t put hold on it for way more than I intend to pump. I was able to quickly xfer what I was spending in the old app. Also card could not be used fraudulently because $ was not available until I moved from set aside. It was also easy to pre- auth a Bluebird check in the app. Where did that go???? AMEX fix the app so the xfers can be done easily again, checks pre-authorized, and also bring back quick balance feature!!!!!!Show lessBeth B 222
New app is terrible
The old at least used to work so that you could move money between a set-aside account and your regular account. The updated app makes that impossible and you have to go to the website to do it. You also can’t check your balance without logging in which was a feature of the previous version of this app.
Beyond all of the updates to the app that are terrible the company is actually also terrible. My debit card number was stolen and the company has been unhelpful, and every time I speak to them, when you can actually hear the person on the other end of the call, they make you feel like a criminal and there are a million hoops to jumpy through in order to have any hope of getting your stolen menu refunded to you. I had to print a form within 10 days and submit it with all the some information I’d given at least 7 times in 3 prior calls and you can’t tell if the information was received or if they are content with your responses or need more information. I guess I’ll know in 45 day when, if they decide I couldn’t have been spending money (13 hours away in another state while I was at work) and I see a refund.
I do not normally write reviews but this app is terrible and this company is absolutely horrible. I’ve been with them for at least 8yrs but I’m currently trying to fins another better place to deal with.Show lessPhroggmom
Terrible App and Terrible Service
It’s been almost 3 months since they updated their perfectly good app to this version that doesn’t let you do anything. I have to log onto the mobile website from my phone every single time I want to move money, which takes forever.
When they first updated the app, I was locked out of my account and unable to reset my password for two weeks because the emails to reset never came. I called 6 times in those 2 weeks and was blatantly hung up on 3 times when the person didn’t know or didn’t want to answer my question. I was FINALLY transferred to their “technical department” and told it was a known issue with the app the entire time. It still took them 5 additional days to resolve it.
I have used Bluebird for almost 8 years but they’ve got one more month to fix the app issues before I just go with someone else. It really is unbelievable.Show lessSydneroo
Bring back “Add Funds” in app!
The new app update is terrible. I use Bluebird to send money to my teens, the previous app let me do it all from my phone with only a few clicks. The new updates make you go through the web and login every time. It’s several more steps and it takes forever. Please bring back app support for adding and transferring funds! Also this app doesn’t support family accounts. So my teenagers can’t even use it to check their balances. Remove the app from the store until you have basic functionality rolled out, especially when it was there in the previous versions!Show lessmellyo21
