Unreliable, poorly managed.
Touch of Modern (TOMO) has some interesting product lines. Unfortunately, they are mediocre in the management of their vendors, on the behalf of their customers. After placing an order, it is common to wait 2-6 weeks for an order to be filled and shipped. This wait period before shipping is “as advertised” when placing an order. Shipped orders then take a week or more to be delivered; albeit having paid a shipping fee that is more than what priority shipping would cost. Finally, and this is were they get the heading of “unreliable”, it is not uncommon to receive confirmation that they received your order and that its being processed, only to find out after you contact them weeks later because the order has not shipped as scheduled is “delayed” and will another 3-4 weeks before they’ll get your order shipped out to you. In other words, they don’t manage their vendors well, or have a effective tracking system of orders placed relative to orders received from the vendors and then followed up when shipping the order to their (TOMO’s) customers. I’ve actually had TOMO’s customer service people lie to me about orders that I placed and then weeks later were not filled by the vendor. After multiple cases of such, I’m moving my business away from TOMO.
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Horrible experience.
Be forewarned that this merchant does not do refunds. Store credit only. Note the atypically high number of bad reviews for this vendor. I bought a leather jacket in a size larger than my normal one, because that was the merchant’s recommandation. When the jacket finally arrived (approximately one month later), it was still much too small. I checked the item on the TOM store site, and saw that it was still available in one size larger than the one I ordered. I contacted the store via their contact page, and requested an exchange. I was told they could not exchange, because the sale had end and the item was no longer in stock. I replied that I had just checked and still found the item in the larger size. They sent me a new link, now showing « Sale Ended ». They offered a store credit, but could not refund or exchange. Apparently, many people have had good experiences with this site, but avoid clothing items, due to their store-credit-only policy, otherwise you may be out a large sum of money, and end up with a. Item you cannot use.
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It’s been a while since I was able to see quality items
I am amazed at the high quality items that are displayed on this website. It is definitely worth the time and money to put quality back into my lifestyle. Oftentimes you settle for what you think you will be happy with. I’m going to wait from now on it’s worth it to have exactly what you want and not something else that you though was something like but not really what you wanted. I would rather wait for the real time item and not be finished with second hand items. That don’t add anything to your way of life. The items I see are exceptional quality items and I am amazed at how much they really cost.
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Overall... Truly Great Shopping❣️
I’ve been a rather active shopper on this site. It offers a wide variety of unique items, often with a discount. I enjoy their selection and offerings on the whole. Also they allow you to use a variety of charge cards, so processing a deal isn’t all that difficult.
My one recommendation would be to consider carefully what you’re preparing to buy, as most items can’t be returned, and often take an (extended) period to receive, but “usually” within the delivery window listed. They offer quality items that are well produced overall. Often they will re-offer items that they once had online, so if you like something, place it in your “saved” items so you can see it once It reappears.
All things being equal, I truly like this site and the products they offer... my rating: Recommended!
My one recommendation would be to consider carefully what you’re preparing to buy, as most items can’t be returned, and often take an (extended) period to receive, but “usually” within the delivery window listed. They offer quality items that are well produced overall. Often they will re-offer items that they once had online, so if you like something, place it in your “saved” items so you can see it once It reappears.
All things being equal, I truly like this site and the products they offer... my rating: Recommended!
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Contagious
This site is geared for men but I have found a lot of interesting items. Special deals and quality products will keep you looking everyday. What I like most is the example of the products and how they can be used or what they are used for. This app is like non others. While the prices can be pricey. There is a budget item for every type of financial pocket. The email response search for delivery items is also great. You don’t have to listen to a recorded line and the responses time to get a message back is reasonable. This is one SALES PLACE WHERE I don’t mind NOT HAVING A LIVE REP. I am only a few weeks in and already making my second purchase. THERE ARE SOME REALLY COOL AND INTERESTING items out there. You can’t go wrong with this app.
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Great looking products with hidden secret
I’ve used this app for about 1 year, mostly because of all the cool looking gadgets. My first order was actually a gadget that broke within 1 week. My second purchase was a pair of high tops that looked great on the app but arrived about 6 weeks later from China that were the lowest quality show possible that didn’t fit. My third, and last, order was a cool looking shirt that also arrived on a slow boat from China and was literally the cheapest possible material that also did not fit and was promptly thrown in the trash where it belongs.
I give this 2 stars because I’m sure there are some actually decent products on the site but after 3 consecutive total fails, I’m done. Deleted the app and strongly encourage anyone to give this a miss, it’s not worth the risk that you are going to get some rejects from a cheap Chinese warehouse.
I give this 2 stars because I’m sure there are some actually decent products on the site but after 3 consecutive total fails, I’m done. Deleted the app and strongly encourage anyone to give this a miss, it’s not worth the risk that you are going to get some rejects from a cheap Chinese warehouse.
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Love this place - can’t stay away!
My favorite online retailer. Touch of Modern carries a unique, fascinating, and often heavily discounted inventory of products ranging from the technologically sophisticated to traditional, hand-made objects displaying the highest levels of craft skills. Touch of Modern provides excellent service, fast response to questions or concerns, and immediate help with problems. Recently, an item I bought failed after a few minutes of use. I wrote to a customer service associate who immediately responded with a number of options. I chose a generous store credit offer which was highly satisfactory. Thanks, Derek! Purchases arrive in good time for the most part. I’ve never minded the delays I have experienced. It takes time to create or build a beautiful object. I’ve never had any problem with deliveries. Great website - easy to use. Overall, an excellent experience.
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You get a 3.8
I have had the app for a few years now and purchased things a number of times...I rate the app closer a 3.8. I have order items on here and have waited and waited for the items to be later cancelled, which is very frustrating!!! There are a lot of cool things on to buy but you will wait a while for things to come. I have also had items come that just don’t fit and it just seems like to much of a hassle to send items back. With all that said I do like the apps functionality and will continue to buy things from the site. Maybe a little bitter about my purchases I was really looking forward to getting and never received...they did give me a 15-25$ credit but that was after 3 months of waiting and I would have actually paid them $25 to get the items I originally purchased
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Good selection; terrible shipping
As the title states, the selection of clothing and miscellaneous is outstanding. This app makes shopping more fun, and I check it daily. You’ll see various styles and seasons of clothing, suits, accessories such as ties, watches, glasses, etc, and a lot of other items ranging from furniture, axes, swords, flame throwers, magician kits, both classical and modern art, drones, office accessories, motorcycles, new technology, athletic gear. There’s something for everyone.
I’ve purchased leather jackets, sunglasses, shoes, dress shirts, smoking accessories, and other random items, as well as my favorite piece of art. Most have been great purchases; a few of the clothes have been the wrong size. Many items are out of my price range (I’ve seen a $140,000 watch), but here and there I find a steal. 80% off from quality dress shirts, etc.
A small flaw is that some of the clothing brands don’t do a good job of portraying sizes.
The main major flaw is the slow shipping. For example, I ordered 3 summer dress shirts on May 9th with estimated arrival on May 31st. It’s now 2 months later. July 6th. 1 of the shirts was delivered in June. 2 of the shirts haven’t even been shipped yet.
The shopping is great and made easy for whatever you can think of, but don’t expect to have your items anytime soon.
I’ve purchased leather jackets, sunglasses, shoes, dress shirts, smoking accessories, and other random items, as well as my favorite piece of art. Most have been great purchases; a few of the clothes have been the wrong size. Many items are out of my price range (I’ve seen a $140,000 watch), but here and there I find a steal. 80% off from quality dress shirts, etc.
A small flaw is that some of the clothing brands don’t do a good job of portraying sizes.
The main major flaw is the slow shipping. For example, I ordered 3 summer dress shirts on May 9th with estimated arrival on May 31st. It’s now 2 months later. July 6th. 1 of the shirts was delivered in June. 2 of the shirts haven’t even been shipped yet.
The shopping is great and made easy for whatever you can think of, but don’t expect to have your items anytime soon.
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EXTREMELY delayed order. BAD customer service.
I originally downloaded this app because of the unique products they offered. Although, after some time, the items became repetitive. If you like watches, this is definitely an app for you (it seems like there is some kind of watch for sale EVERY SINGLE DAY).
I’ve place a few orders and learned to watch for the estimated ship date. This is VERY IMPORTANT. Sometimes it will take weeks, even months, to receive your order. I placed an order at the beginning of Nov’17, it is now mid Jan’18, and still have yet to receive it (although the estimated ship date was beginning Dec’17).
After NUMEROUS inquiries about my SEVERELY DELAYED order, ToMo’s bot-like customer service is annoying at best. They blame the supplier for the delayed order and offer to refund my money or give a credit to wait. When I call the supplier directly they say ToMo is incorrect and should have ample inventory. Not sure who’s to blame, but someone is being shady.
Not sure if you’re getting the best deals here either. Make sure to shop around if there’s a product you’re interested in. ToMo’s shipping cost can easily eat any savings you think you might be getting.
Sorry, ToMo. You had great potential. But you lost a loyal customer. And I fear for the going concern of the company. Best of luck.
I’ve place a few orders and learned to watch for the estimated ship date. This is VERY IMPORTANT. Sometimes it will take weeks, even months, to receive your order. I placed an order at the beginning of Nov’17, it is now mid Jan’18, and still have yet to receive it (although the estimated ship date was beginning Dec’17).
After NUMEROUS inquiries about my SEVERELY DELAYED order, ToMo’s bot-like customer service is annoying at best. They blame the supplier for the delayed order and offer to refund my money or give a credit to wait. When I call the supplier directly they say ToMo is incorrect and should have ample inventory. Not sure who’s to blame, but someone is being shady.
Not sure if you’re getting the best deals here either. Make sure to shop around if there’s a product you’re interested in. ToMo’s shipping cost can easily eat any savings you think you might be getting.
Sorry, ToMo. You had great potential. But you lost a loyal customer. And I fear for the going concern of the company. Best of luck.
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