Ordering Delivery Issue
While I do use this app quite a bit as it is one of mine and my kids favorites places to eat breakfast, there is a glaring issue when ordering delivery that has happened to me every single time I try to get my order delivered. It will almost ALWAYS automatically check out as in-store pickup. I’ve only have had one instance where it fully checked out as delivery despite me making 100% sure it was selected for delivery every time. It’s not like you can even edit the order after paying, it reduces the order price but will almost never be a delivery order. It’s pretty annoying as this means instead of just waiting for it to get delivered at home, the kids will now have to get ready, loaded into the car, just to pick up the food.
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No info until we give iHOP our info
This app will show you nothing past an locations list unless you sign up, which means providing your information. (It will not even let you submit a comment to them about this, which is why I had to go public with this review.)
If I want to know the menu items, the prices, or the times of the special menu, I can go to the website or I can phone them and take up the valuable time of an already hard working staff person. The app should enable me to learn this information without bothering to go to a large screen and Rita the web. it does not.
Apparently to IHOP (and many other food companies, apps are about online ordering. To me, and probably many other customers, abs are about getting information to see if I want to come in and be a customer for a particular day. An app should be about ease for the customer.
Yes, it tracks rewards. But all too often the introductory reward is only good for a limited time which prevents me and others from wanting to sign up when first looking at the app.
Sadly, even if I give my info, I still don’t know if it’ll help me at all.
If I want to know the menu items, the prices, or the times of the special menu, I can go to the website or I can phone them and take up the valuable time of an already hard working staff person. The app should enable me to learn this information without bothering to go to a large screen and Rita the web. it does not.
Apparently to IHOP (and many other food companies, apps are about online ordering. To me, and probably many other customers, abs are about getting information to see if I want to come in and be a customer for a particular day. An app should be about ease for the customer.
Yes, it tracks rewards. But all too often the introductory reward is only good for a limited time which prevents me and others from wanting to sign up when first looking at the app.
Sadly, even if I give my info, I still don’t know if it’ll help me at all.
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Why Download?!?!
Why Download When Your Local Store 9 out of 10 Times Has Online Ordering TURNED OFF!! Have to travel if you want to use your pan points, since store says they can’t redeem them in store, has to be done online. So pan points expire, making it useless to use their rewards program. I understand stores get busy, but either offer online ordering or don’t!! Stores should not have the choice when they will accept online orders and when they won’t. Online orders in most customers eyes are the same as physically being in the restaurant. I still tip, but they just don’t seem to care about customer service anymore!
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Meh
Doesn’t support apple pay, doesn’t support copy paste of credit card info, which means you have to type it manually. If you want to save your card, that’s fine, but I don’t like online companies retaining my card info for security reasons. The interface on an iPad doesn’t appear to support the proper dimensions — menu items are cropped, you can’t see labels without a lot of finger scrolling. Placing an order for pickup then sends a link via text which, when you click on reopens the app and asks permission to connect to safari, and then provides instructions saying, basically, “call when you arrive”. So, the app then requires 1) web access, 2) text (or email), and 3) a phone call. Much room for app improvement!
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Login Issues
I’ve had the app on my phone for quite some time. Today was the first time I attempted to use it on a long time. When I tried to login, it told me my password was wrong which I knew it wasn’t so I tried using the Forgot Password feature but I never received the reset password email. I tested that feature with a few of my other emails thinking maybe I had the wrong email. But still no reset password link received anywhere so I created a new account using the same email as before. It let me do that. I just figured my account was closed since it had been a couple years since I used it. I tried logging in with the new credentials and then it started telling me my password needed to be updated. Now why would I need to update a password I literally just made the same day based on the password requirements suggested by the site???? So I said let me try logging in on the computer instead. Login works just fine on a PC but will not work on the app! So if I’m out and about, the app is useless to me because it’s not letting me login period. I even tried creating a new account on the app thinking maybe the app is just different from the computer way. Guess what message I get this time? “An account already exists with this email.” Really? Ya don’t say! -_-
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Please fix display to use entire screen width
Please fix this app. I don’t know if it’s because I have an iPad or what, but: After selecting the location, the screen is blank except for a box in the top left you have to select to actually display anything. Then, when you select it, it only brings up the menu in the left 1/3 of the screen. So, you can’t see very much of the menu, as it’s only using a small portion of the screen width. Doesn’t anyone else have this problem? Please fix and use the entire width of the screen to display the menu. Also, why not display the menu (in the entire width of the screen) right off the bat, without having to select the box at the top left from an initial blank screen.
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Incomplete
I loaded and used this app for the 1st time yesterday. Placing the order was easy peasy. I think what’s missing is an option in settings to view your current and past orders. Upon placing the order, I received a text for the timing of my arrival and curbside delivery. The link took me to the details of my order within the app. I waited for more than 20 minutes past the ready time indicated and had to call the store to let them know I had been waiting at which point the server came right. What might be a better option is changing that text to letting the store know the customer has arrived. However trying to find that message again searching through the app was unsuccessful. Not a bad app at all. Just needs some enhancements.
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This app is designed to take advantage of users
After selecting an option for how to receive your order, the app will randomly switch the option to “in store pickup”. Of course, if you’re not constantly checking, you will not notice this until AFTER you have paid. And I’d imagine it’s next to impossible to have a simple conversation with someone at the store to cancel your order. Thankfully the one time this interface tricked me I had used a coupon for a free meal. Also, once you back out of the order confirmation screen there is no way to get back to track order or contact your driver. If not for constant checking, I would have my money taken for nothing every time. I shouldn’t have to play some game to avoid being robbed by an international company.
And it’s 2023 , there should be an Apple Pay option.
And it’s 2023 , there should be an Apple Pay option.
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Terrible online ordering experience
I act like writing this will actually make any change because you haven’t made any actual useful changes to this app in 4 years. But sure why not anyways.
No inapp copy paste in 2023. No autofill information in 2023. Makes you enter password and card info manually. Thank you for making me go find my card and enter manually even though every other app I own can enter from my phone. Also thank you for not taking apple pay too! Also can’t even find the status of current order once you leave the app? Also why is it constantly tracking my location just to find the nearest location.
Can’t even use website to order instead as always comes in error. Thank you for the always terrible experience ihop.
No inapp copy paste in 2023. No autofill information in 2023. Makes you enter password and card info manually. Thank you for making me go find my card and enter manually even though every other app I own can enter from my phone. Also thank you for not taking apple pay too! Also can’t even find the status of current order once you leave the app? Also why is it constantly tracking my location just to find the nearest location.
Can’t even use website to order instead as always comes in error. Thank you for the always terrible experience ihop.
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Still problems with the app
Update: It doesn’t recognize my password. It also won’t send me an email to reset my password. It also will not let me create a new account with the email address I have because an account already exists BUT somehow if I order online as a guest with a phone number it’ll text me and THEN the app recognizes my password and email Historical: Tried this order a few times and there was no obvious way to add the tip. Also I asked for curbside and put in my car info but when the order was complete it said go into the store and identify my pick up?
Not sure when I put this last review in but the problem still exists as of 2.4.23. When I finally did get an email to reset my password, my iPhone generated one but then there was no option to update it in my phone. so I’m back as square one ordering as guest
Not sure when I put this last review in but the problem still exists as of 2.4.23. When I finally did get an email to reset my password, my iPhone generated one but then there was no option to update it in my phone. so I’m back as square one ordering as guest
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