Leave a Review Drizly
Super Convenient!!
I love this app though I may be biased cause I haven’t tried any others but why ruin a good thing right?? I’ve got two kids and it can be hard to drag them out which any parent knows so even though it’s more expensive this way it ends up saving the extra I’d spend with two kids in any store!
So far I’ve used the app 3x and have had great luck with the delivery drivers.. I don’t wanna jinx it but so far they’ve been super friendly and accommodating.. always helping me up the driveway to the steps without hesitation.. like I said, it’s obviously a bit more $$ with the tip and all but def worth trying!👍Show lessDanie910
Great, but not…
Timing was excellent. One of the fastest app-to-door deliveries I’ve ever received across any platform. However, the driver/delivery person was not wearing a mask. Sure, it’s not mandated where I am anymore but I think it’s at least courteous for delivery drivers who will be interacting face-to-face with you to wear one. The problem was that he made a comment that I’m young and don’t need to wear it. Sure, but my 60+ parents need me to wear one. Which I told him. I also told him I think it’s courteous to wear one. He made a few more boomer, “covid world” comments. I probably won’t be using this service again because of how uncomfortable this conversation made me. Drizly, I’m not asking you to mandate your drivers to mask up, but I at the very least don’t expect underhanded comments from your drivers about my choice to not catch COVID. Train them better.Show lessCornTatas
Scam
My first order with this app went great. My second order was a nightmare. First off none of the promo codes work for me but I still ordered. I had three separate transactions on my card, 1st: the amount of my order, 2nd: $1.99, 3rd: $4.82. I got no information on what the other two transactions were for. The driver never showed up or contacted me. I live in a very easy to navigate building, so I can only assume they never got out of the car. I was then told that my order was sent back to the store and I had to call the store to get the driver to come back out. Well obviously the store never picked up the phone. When I contacted the app I was told to cancel my order and pay the store a $20 restocking fee, on top of hoping I get a full refund including tip. This app may not be an outright scam, but there’s no way to protect you or your money if something goes wrong. Thanks to a A series of events that were out of my control I’m out $90 and the customer service department has completely stopped responding to me on the matter. I hope this helped someone before spending a bunch of money here.Show lessdayton anthony
Developer Response
We're sorry there was an issue with your order. The team is working through unexpected volume right now and are working to get back to folks as quickly as possible. We really appreciate your understanding and patience. We'll get this resolved for you.Drizly selling spoiled/tampered product
tl;dr - They work with stores selling substandard or spoiled product and they will not do anything if you are smart enough to call them out on it.
I ordered a relatively expensive bottle of cognac in NYC from their app. Upon opening the bottle it was clearly either spoiled or tampered with. Upon reaching out to support they told me they would send someone to pick up the bottle and return it to the store for exchange or a refund. This seemed like the appropriate level of customer service.
When I replied back with times they could pick-up the bottle a different support person (this time someone in a Senior Customer Experience role) told that they reached out to the store who told Drizly that the product was properly sealed and packaged and that they would not be exchanging or refunding the product. Of course they would say that, especially since this particular brand is known to be tampered with. Out of principle I’m now taking this up with the proper authorities. Avoid this app.Show lessTheViolator
WORST EXPERIENCE!
Had the worst experience ordering from Drizly. First of all, my order was over $76. Received a notification that my order was on the way about an hour after I ordered. Never heard anything after that and never got a call from the driver. Waited a while longer and then checked the app only to find that my order had been marked as delivered. I am under the impression that the driver has to see me and take a pic of my I.D. before they can deliver the alcohol, so this makes no sense. I called the liquor store and they couldn’t do anything so they gave me Drizly’s customer support number. Called Drizly and they said they couldn’t do anything either since the driver was a DoorDash driver. Drizly said they’d contact DoorDash and get back to me. It’s been almost 3 days and still haven’t heard anything and still haven’t received a refund for the load of alcohol I ordered that never showed up. Very upset that this situation has been so stressful and that the 3 companies I’ve had to contact have not been helpful. Would very much so appreciate my $76 back.Show lessKitKat660
Developer Response
Hi, We’re sorry to hear about your recent experience. Can you please follow up with our Consumer Experience Team at support@drizly.com? We’d love to verify that there are not any outstanding issues and provide you more information.Not available for use in my area 🙁
I've been seeing TV ads for this app several times an hour, so decided to give it a try. I soon discovered the service is not available in my area. Why are they spending advertising dollars in my area if I can't use it here? Sad.
After submitting my review, the developer responded indicating "There does not appear to be an account registered to this email address. If you could please provide an order number, email address or phone..."
I guess they missed the main gripe of my review... the app tells me the service is not available in my area. It did not ever get to the point of placing an order successfully, since the app tells me the Drizly service is not available in my area. Thus no order number! The user has no way to know this BEFORE downloading the app, and inputting details for an order, wasting my time for a delivery that they can't provide!Show lessroyharper
No delivery or response. Lost $50 to this app.
I ordered some drinks to my apartment Friday night. They said they wouldn’t get there till around 11:44 pm but oh well better late than never. I got a text from the app saying that the order was on the way at 10:52 pm which sounded great to me. A little after midnight I got a notification that my order was delivered but nothing was there. I emailed the support team who were very quick to respond at first. They asked if there was any way the reception in my building stopped the order, I told them no. After that I received no response. I went down the next day and asked the reception if they got any deliveries for me that night they said no. So I went ahead and emailed the support team again letting them know that the order never made it to the building. From there I have not received a response or any help. Use door dash if you don’t want to risk losing money for trying to simply order drinks.Show lessSéamus Winters
THIS REALLY DESERVES ZERO STARS
I’ve tried other liquor delivery apps and never went through what I went through with this app. Like they say “if it ain’t broke don’t fix it”, I should have never even gave this app the benefit of the doubt. Based on my first experience I would not use it again or recommend anyone I know to use it. Every time someone mentions it I tell them don’t do it to yourself and proceed to tell them what my experience was like, I’ve saved a bunch of people from the nightmare I went through. Not only does it not come in 60 minutes I never got my order at all. Called the liquor store multiple times SINCE YOU CANT TRACK YOUR ORDER and all they can say oh it’s coming in 20 minutes. wasn’t until about 2 hours after I didn’t get my order that the delivery driver finally decided to reach out he said he had other deliveries and that he wasn’t coming to me and for me to cancel my order out.Show lessToriixxxx
Bad service
The only reason I’m giving 2 starts is because the customer service representative I spoke to 3 times was super pleasant, otherwise it’d be 1 star. When I placed my order, my driver was 10 minutes away from my location. Within 15 minutes of placing my order it said they were on the way. My driver gradually got farther and farther away from my location. When they were about 25 minute away, they called to say the store didn’t have what I wanted, which was weird considering they said they were on the way with my delivery. I called customer service after 50 minutes of the driver continually getting farther away, and the customer service rep called me back and said my driver was 15 minutes away. 15 minutes later, my driver is still about 20-30 minutes away from my location based on the map. I called the customer rep back and requested my order be cancelled and my money be refunded, as my driver was right down the road from me at the start of this ordeal and now an hour and a half had passed and they were still no where close. Point being, if you can wait an hour and sober up enough to drive to the store yourself, do it because chances are your driver will take just as long if not longer.Show lessktiel
Developer Response
Hi, We’re sorry to hear about your recent experience. Can you please follow up with our Consumer Experience Team at support@drizly.com? We’d love to verify that there are not any outstanding issues and provide you more information.Very disappointed
Totally unreliable. Especially for a gift. I tried to order a delivery gift for a friend for her birthday while I was out of town and ended up having to get a refund. First- they contacted my giftee that it was coming, which I was hoping was a surprise. Then when it was supposed to be delivered... I got a notification the driver “was outside”. That was it. I texted my friend to let her know and she looked and no one came to the door or anything. My status was changed to “packed”. I had to try to contact them through the only contact they have... a submission. I finally got an email hours later Saying they could t deliver after attempting to contact me by phone . The only number they had was mine and I never received a text or a call. I was told my order was delivered back to the store and I had to contact the store. I finally did and just cancelled my order and ruined my bday surprise for my friend. Poor communication indeed. I will likely not use this again.... not reliable!Show lessksyts22
