Leave a Review Drizly
Customer Service is the worst
Overall I was extremely happy with this service until my 4th order. The card I was using was declined as it was a gift card, I switched it back to my regular debit card before replacing the order which was on my account the whole time. Suddenly I can’t access my account anymore and I am told I cannot order now or anytime in the future until its fixed. (Can’t fix it if I cant get into my account) I then entered a chatroom and was asked my info, then asked what was wrong. I explained, then I was told the exact same thing the app told me “you need to fix your card”. Then I was instantly booted from the chatroom. I filed a request for information as to what was going on and as of two weeks now I still have not received any response or help.
I was extremely friendly during the whole process which is why I am giving them a 1 star.
Great service/idea however, the customer service was insanely terrible, rude and disrespectful.
For anyone using this, just check out as a guest. Having an account with them is simply a bad idea.Show lessInserian
This service is going down hill
I was a very frequent drizly user, I had no issue until tonight. I used it on a Wednesday night with no issue but two days later, Friday, I tried to place an order and have it delivered to my boyfriend but it never showed up ( we live together and it never came when I got home).
After trying to gain access to my account (because I was somehow signed out)to figure out where the order was and trying to reach customer support because I couldn’t reset my password, I found out that my card was declined and from a rep, Jacob, was told that I could not get into my account until the issue was resolved.
Desperately wanting alcohol before I step out on this cold Chicago evening, I tried drizly again with another email only to have the whole ordeal happen. Once. Again.
Now I am sitting at home with 61 dollars missing from my bank account.Show lessexdrizlyuser
First time. Very impressed
I'm not really a delivery type of guy but me and my girlfriend were relaxing after a very difficult work week. Saw the app on Reddit and decided I'd try it out so we can stay in and just relax. Delivery was prompt, driver was above and beyond polite (refusing a tip I wanted to add after seeing how far he drove). Just all around a great service that works like it should. I even had an out of stock item and was called about it and changed my order. These guys are like calling a buddy to "swing by with some beer". One of the best uses of an app fixing a problem effectively I've ever seen. Will use repeatedly as this really fits my work life very well. Let's keep these guys in business!!!Show lessDale57
