Leave a Review Drizly
Bad Customer Service
I was excited to see a flavor of cider that’s hard to come by- ordered just for this (but also ordered corona just to meet minimum spend). Unfortunately, the flavor of cider I ordered was out of stock and they replaced it with a different kind (raspberry which I am allergic to). Did not inform me - I noticed once the delivery person was gone. Did not offer me my money back or anything - only if they came to pick up the cider I did not want but I was in a time crunch as I was leaving on vacation so stuck with this cider now that I had to pay for (including delivery fees, tip etc) when I could have easily just picked up corona near my ap. I decided to just let it go but they reschedule a delivery and charged me for the full order again the next day when I told them I would not be home. Customer service was extremely rude and didn’t understand why this was frustrating for me. They eventually voided the second delivery but I still had to pay for the original mishap and had to deal with many many many phone calls and time wasted. Not worth it to be treated so poorly as a customer.Show lessdeirdre92
Started out great! Went downhill
Loved the app after the first few orders. They were always on time, usually had our drinks in stock. Over the past few weeks our drinks have only been available at one particular liquor store. The owner texts immediately after the order is place and warns that it will take 1.5 hours longer than the original ETA. Then proceeds to tell you the app is glitching and is going to say the order is delivered when it’s not. I know he does this to everyone because my husband ordered from him 2 weeks ago and had the same sketchy texts sent to him. To top it off, he shows up with replacements for the drinks he doesn’t have(even though I chose the do not replace, just refund option). I haven’t heard back from Drizly and I need a refund. This app is not working out for us anymore😢Show lessCortney2666
Outstanding!
Ok, some days the wait was longer than estimated, once it was A LOT longer, but when you account for the pandemic, and they notify you pretty much every page on the app/website that you may wait longer than estimated, this is a great app!!
Their customer service alone is worth joining! One order, they just up and gave me a free delivery on my next because my order was a little under the estimated time. One order that was abnormally late, I contacted them and got free deliveries on my next 2 orders!
I seem to have the same driver each time, which I love, because we are starting to develop a "business relationship" and my last order came in 15min early!!
Late or not, with this app you can order and get your much needed alcohol in a only a few hours.
These guys are doing an outstanding job considering the state of the world right now....I highly recommend!!!Show lessLonghing
COVID response...not so great
Company is having a tough time scaling to meet surge in demand but was having challenges before the surge. Of four orders, only one has worked. The other four have been plagued by various issues. I’ll never come back to this company. Ever. Well...on second thought...maybe for a free bottle of booze.
Now that the app has crashed, I’ll put high hopes out of my mind. Drizly is giving the Dunkin Donuts app a run for its money for terrible app design and order processing followed by weak customer service response. The credits for service failures only work on delivery fees. If the fee is $5, who cares if you give me $5-15 credits for my next order.
I rarely write reviews - only when an app melts your face it’s so awesome or when it stinks so bad it needs to be burned. This one needs to be burned. Drizly. Sad.Show lessdank dunk
Horrible Timing
Most of us have a grocery or liquor store close enough to drive to fairly quickly, so the main draw to this app like any food delivery service is the quickness and the convenience. I understand at this time delivery services are busy or overloaded because everyone is staying home, and especially liquor stores because most are closed except for delivery/pickup.
However, it should not take more than an hour to get something delivered that’s down the street. I could drive to the store I ordered from and back home in 25 minutes. I’ve ordered on this app twice in two different locations. The first time it took an hour and a half. This time my order sat on the “packed” status for 35 minutes, after waiting 15 for it to be packed in the first place. There’s no updates, it just sits there so you have no idea if someone’s on the way to get it, if they’re held up somewhere else, etc.
It takes so long to get something delivered that it’s not worth paying for the “convenience.” Uber Eats, DoorDash, etc are bigger companies I understand but they at least update you along the way and it never takes an hour. After I make sure they don’t charge me for the order I will be deleting this app. I hope they can get their system down better in the future.Show lessJorronT
Extremely fast!!
Was originally going to order off of Instacart but wouldn’t receive my order until sometime on Monday since I live in Tx and liquor stores are closed on sundays & they weren’t taking orders anymore for Saturday night. I go on FB to see an ad for this app, decided to look at it and saw they were still accepting orders. I sent my order at 7:59 and then started to read the reviews after lol. I saw a lot of negative ones and began to worry. I then went back to the app and saw that my order was already picked by 8:09 so I got excited. My order was here by 8:15!! Not only was the guy super fast with delivery, there is one less fee compared to instacart (I believe alcohol delivery fee 🙄) and the fees are less in comparison.
All in all great experience! I hope all my others are the same. *knocks on wood*Show lessRnvaldez95
Don’t expect good customer service
I ordered for the first time last week. Delivering time was good. Quicker than I expected actually. Well, the driver apparently does not check orders as it was obviously wrong. I tipped very well since the covid situation has drivers taking a risk to deliver things for people. I contacted drizzly and their system generated response refers me to the liquor outlet that sold the items. They said all they could do was trade out the items if I went to the store myself. Well if I wanted to do that I would have done that beginwith and saved the delivery fees and $12+ tip. That was unacceptable. So I have been trying to talk to a real person at drizzly and all I get are generic emails. I called them and their system is not taking messages, nor was I actually able to speak to anyone. Simple thing that could have been resolved that day is now going to end in me going to my bank for a full refund. Very disappointed.Show lessDjpheelug
Horrible!!!
This must be the worst delivery service. I have them 2 chances and both times was a mess. I was over charged. The store didn’t have what I ordered so they just sent what they had without communication to me about it. Then it took 5 days for Drizly to refund the money. They are not answering the phone. The store I ordered from didn’t answer the store. 2nd order..I placed the day before thinking..they will surely get it right this time. When the order was 2.5hrs late I canned the store and they haven’t even boxed my order stating that something was missing. They too did not call me as I indicated I wanted them to if something was missing. An hour later the order was still not here!!!! I reached out to Drizly to ask where my order was. They didn’t respond or send a message via email as they promised..I got a txt saying my order was enroute. 4 hours after I was supposed to receive my order I got my a damaged and taped up box of wine during a pandemic! Despicable!!!!!!!!!Show lesscfs200
Confused about be assigned a store
I had a great experience with Drizly based on a friends recommendation. I recommended to a family member who lives just down the street. She didn’t get the same store listed as I did. In fact she got two listings from other parts of the state that are far away. I have friends who live close by and they also have other local stores listed. But those don’t appear on my map or my sister’s. With some items not available at some stores, why can’t we choose from any local store that participates? I know there are other stores close by that participate but I cannot access them through the website or app. So I guess the great experience I had was more with the store than the app. The app doesn’t seem to work right if it isn’t showing all the local stores that participate.Show lessJimSul72
The BEST!
I love Drizzly! I have used this service for a few years. The app is especially clear and set up very nicely. It is very user friendly! Most notably, their customer service is on point! I wrote in for the first time ever with a complaint about a delivery driver who refused to complete the order (this was not a driver who worked for Drizzly). I received a response within a few hours that was some of the best customer service I have ever seen! Even though it was not their mistake, they made up for it above and beyond. I have a full time job in customer service, answering emails, and I know good practice when I see it. Thank you for being so professional, I will of course continue to use your services because you guys are the best.Show lessxoxoconfusedaf
