Leave a Review Drizly
Wait Times A Little Inaccurate
Overall great app. I was hoping this existed and to my surprise it did. Could use more drivers in my opinion. I know COVID could delay but they shouldn’t advertise 45-55 minutes if it won’t be here until after.
Placed order at 11 and did not receive my order for 2 hours. I was starting to worry because I read reviews after saying people didn’t receive orders until the next day or many hours after. Luckily the driver arrived and everything was good to go right before I was going to go to the store myself. I wish they would send a notification or something keeping you updated on your order I was starting to feel like it was never coming but I did get my order and it was still cold.Show lessJOASMC
Great first time experience
I’ve checked this app out in the past but they never were able to deliver to my address until recently. I tried this for the first time and am very impressed! My order was delivered within 40 minutes. My delivery driver was easily able to find my apartment which is surprising because most delivery drivers get confused with it being such a large complex. The only thing I recommend is they work on the order tracking status and notifications within the App since it was a little delayed. Overall I’m very happy and will be recommending this to friends! Cheers!Show lessolive4538
Unprofessional mess
Zero stars if I could. I tried this service for the first time and am extremely disappointed in it and their customer service. I ordered one bottle of margs for dinner for my friend and I at her house. I got a call over an hour later from door dash saying that my order had been cancelled, but the app said my order was still in the works. I emailed Drizly asking about my order. The app fine print says that if I cancel I might be charged $5, and I was trying to avoid that because it wasn’t my error. Finally after the second email and over 2 hours later I received a response from Drizly telling me to give them another hour to see if it showed up. I asked to cancel and for a refund because I had left my friends house at this point (almost 3 hours after I ordered). My order was canceled, but then the next morning I received an email that I actually WOULD be charged because it had been delivered late at night. Overall I was charged almost $40 for one bottle of margs from a liquor store 10 min away that was delivered almost 4 hours after I ordered that I never received.Show lesslbalestrieri
Developer Response
Hi there, We're sorry to hear about your recent experience. Can you please follow up with our Consumer Experience Team at support@drizly.com? We'd love to verify that there are not any outstanding issues and provide you more information.Need a search my store function
The app is definitely convenient but I am having trouble figuring out how to search by store. The way it’s set up now, I’m spending way too long finding everything that I want without having to split the order which is pretty annoying. for instance, the other day I wanted A particular brand of wine and I also wanted vodka. After finding the brands I wanted, I clicked on them only to discover that they’re not at the same store. So I have to scrap my cart and start over again and try to find the selections again and hope that the same store has them both or I have to scrap the cart again. I’d rather not have to wait for a split order. I want what I order all in one go. Please add a function where we can choose a preferred local store and order entirely from their selection. Thanks.Show lessLong Live Antoinette
Awful Everything
I was very excited to place a Drizly order and get some booze that’s not available at my local liquor store. I placed the order at 4pm and chose to have it delivered between 6 and 7pm. I got a notification around 6:30 saying the order was on the way. I got a notification at 7:30 saying the delivery driver was outside with my order. He was not. At 7:45 the status of the order was changed to “Delivered” even though it clearly wasn’t. I reached out to Drizly and they got back to me an hour later saying they had no way of checking the status of the delivery. By 10pm I gave up hope and didn’t even feel like having a drink anymore. I decided to go to bed. At 11:18pm the driver called me saying he was outside with my order. I had to get out of bed, put clothes on and meet him outside. I would have canceled the order, but didn’t have the option to because the order was essentially not active having been marked as delivered. Do not use this app. You could walk back and forth to your closest liquor store 3 or 4 times in the time it takes Drizly to deliver your booze.Show lessyou dupid
Developer Response
Hi there, We're sorry to hear about your recent experience. Can you please follow up with our Consumer Experience Team at support@drizly.com? We'll follow up with the retailer partner's driver regarding the delivery driver immediately.Just call your neighborhood liquor store. Safer, faster
we’ve used Drizly for 6 years and enjoyed the convenience even if their inventory system is NEVER up to date and the store would end up calling to tell us half our items were out of stock. But since pandemic hit, there’s been not much change in their policies. I get that they need to see an ID but after dark, your ID won’t scan through a glass door. You’re going to have to be face to face with your delivery guy. Many times I’ve had to ask the driver to take the mask off their chin and put it on their face. Then there’s an endless and awkward exchange as they manually enter you ID and mess up, backspace. I timed the last one at 8 minutes. Outside, thankfully but think about 8 minutes breathing in your couriers breath 2 feet away when you were trying to be safe and stay home. They all say the same thing DRIZLY REQUIRES US TO DO THIS. Now we just call the neighborhood liquor store. They’re cheaper, quicker and leave the sh outside our door because they know us. Drizly it’s been real and it’s been fun but it’s now a pandemic and you need to not require me to catch a plague to have a couple beers in front of a tv.Show lessbluemeanieface
Developer Response
Hi there, We're sorry to hear about your recent experience. Can you please follow up with our Consumer Experience Team at support@drizly.com? We'd love to verify that there are not any outstanding issues and provide you more information.It’s a ripoff
It’s a ripoff for the customer that gets absurd fees for products and late deliveries, and it’s a ripoff for the retailer that has to carry over all the fees which amounts for more than 50% of the profits. And even if money or your community is not you concern you have the issue of your data being mined by the big liquor corporations that pay Drizly for it.
This “company” is as baseless as it could be, they don’t have the drivers, the liquor, the license... it’s just a marketing company making money off the poor mom and pop stores while they sell of your information.
So please, if you have any respect for your local store. That is not making anything on the sales of the bottles due to how hard they force them to lower their prices. If you have any good memory in your heart about a time where our lives where not dictated by spineless boards and marketing companies that leech on all sides. If you have any love for anything that’s real, do not get this app.Show lessRaulrod9
You still have some bugs to work out
I use the app because hey... it’s alcohol delivery. But the app is seriously broken right now. Some of the issues: at random times I get “an error has occurred”. (Sometimes even during the payment process) When I open order history it says I have no orders until I pull to refresh. I’ll select a product and the not all the stores that have it show up in the list (if I browse to a store that wasn’t in the list it will show in stock). I get an email confirmation that shows my order but the app will be missing items (I have to call the store to verify that my order is correct). When I place an order, I can’t look at the current status unless I close the app and reopen it (it will show my previously completed orders and not the new one). Thankfully it does it’s job at a basic level, I order my booze and it gets delivered, but not without these annoying bugs. I would love if the devs added a map tracker system instead of text updates. But fix the basic functions first.Show lessDjkatscan
Developer Response
Hi, Thank you for writing to us and for the insight into your recent experience. Can you reach out to our Consumer Experience team at support@drizly.com so that we may we may troubleshoot your recent experience with more information?Saving lives & money!!
I used this app. I was already a little tipsy after not having a drink for some time and their only being a sip of what I had left before using. I had heard about this app and felt “if they want a drink n r outta booze they WILL DRIVE DRUNK FOR MORE” so I want to support the app. I was expecting everything g to be crazy high priced. But it had BETTER DEALS THEN MY LOCAL STORE! N I figured it would be hard to use! I HAD my order In hand with-in 32 min (and I live in middle of no where) and it was CHEAPER THEM if I went myself on cost. The delivery charge was not even 5 dollars and that covered tip. Of course people if these folk let u stay home and party and never worry about a DUI OR WORSE!! You need to take care of them, this is basically a designated driver site for people who want to stay home and party or find themselves in the position they’re just not comfortable driving. So think what would u tip to ensure EVERYONES SAFETY AND STILL ALLOWS U TO PARTY OR EVEN JUST ORDER A BUNCH OF JUCIE AND ENERGY DRINKS the next morning !Show lessDURBINRESPONABLITLY
Driver harassed me
I was harassed by a driver from Drizly, and that’s an understatement. He also stole my order. I was tracking my order the entire time and also was by the door the whole time. It said it was delivered, yet he never came. I reached out to the driver to see if this was a mistake and he started insulting me and trying to get MORE money out of me “if I wanted to get my order” That I PAID FOR?! Never got my order. He later texted me again about 30 minutes after this ordeal and started telling me how he knows more about me than I know. Was saying he knew which window led to my bedroom, what TV show I was watching (clearly peeping through my window), what car I drive, my dads name, where I work, etc. I reported him to Drizly and they said they would do something about this, but THEY DID NOT. Next time I ordered, about a month later, I got the SAME DRIVER. He was once again creepy and he purposely stalled my order 3 hours to get revenge or something for me reporting him. This company doesn’t care about the safety or well being of their customers clearly because I reported him the second time and they did NOTHING about it but a terrible apology. DO NOT USE DRIZLY.Show lessvandelizerr
