Leave a Review Eurail/Interrail Rail Planner
Issue with adding to my trips
Hey team, I’m also still getting an issue where trips are not being added to the mytrips screen, I get the orange banner when tapping add but then there’s no trips in there when I navigate to the my trips screen :(Ferazzle
Developer Response
Hi Ferazzle, it's strange to hear your Trips aren't saving correctly. Could it be that you have to wait 1-3 seconds and then see them turn up? Or that your phone is offline and that if you go online you get to see them? Or does it help to switch off the app or turn off your device entirely? Any information that can help us you can send to appsupport@eurailgroup.org and we will investigate. A proper Trip is important to you and us!Useless
This is the worst, most dysfunctional app I have ever used.
It is not intuitive, links often loop right back to the same page, and other than buying the passes, was completely useless in making reservations for trains that require them.
I’ve been able to make one reservation in the two months I’ve been using the passes. All the other times I had to go to the train ticket booth.
The only thing it is good for is train schedules. However I have found many apps that do the same.
This is an awful app. With there was an alternative.Show lessAverage Jodie
Helpful - but minor issues
This app has been super helpful so far!! Helping us on our interrail trip thats for sure!! Really like how you can map where you’ve been too! However, few issues - if you’re in italy(theres a few other places but i’m focused in Italy atm) make sure you go on the seat reservations part - there are free, non reservation trains with regional.. this would probably help more if this was included on the actual planner. Also through this, not sure if its a fault or it doesn’t work but when you’re trying to see the trains in Italy you can only see trains for 2 hours ahead... not ideal if you’ve forgotten the time or missed a train! (Not sure if this is a rail planner issue or what)
All in all. I would recommend this app to anyone! :)Show lessk4713s1134d
Developer Response
Hi, thank you for your nice review and tip on Italy reservations for your fellow travellers. In the future we would like to link from the Travelplanner to the Interrail reservation platform directly, as you propose. So you wouldn't need to give all details in again.An app that has gone from V. Good to V. Bad
I’n a regular purchaser of Interrail tickets and use the app when I’m travelling. Recently took a trip and used the new app. Found that the changes has removed all of the most useful features for me. On the old version, it was possible to search departures by station. This feature has been removed. Another feature it previously had was the ability to click on a train to pull up the full schedule from origin to destination. Now, this is no longer possible and you can only search for trains between two points, it isn’t possible to see where a particular train has started from. Please, please, bring the old version back!Show lessRich B 1974
Developer Response
Dear Rich, thank you for taking the time to write your feedback. We will take your wishes into account and hope to bring these functionalities back later. If you find out more during travelling please drop us a note at appsupport@eurailgroup.org.Good update but with a bug and feature request
The UI of the new version is much better than before, and I highly appreciated that they’ve added the map feature. However, it seems to me that there’s a bug in the app that when I want to save the journey to my trips, it would say it added on the top banner but it was never being saved into my saved journeys. Other than that, it works like a charm.
I would also like to see that the app would also show which platforms the trains will be located at, and also some kind of a feature that would show us alternatives routes if I miss a train between a connection. And of course, it will never hurt if we could see the map of a station for tight connections.
And right now, I’m just brainstorming, but… apart from the local train schedule database, it would be awesome if we could see the schedule of a train station, or a live update of an upcoming train that I’m gonna need to catch? And it would be really nice if we can see which trains has WiFi/power etc.Show lessKnockerclot0715
Developer Response
Dear Knockerclot, thanks for positive review and your brainstorm to improve the app. We recognize a lot of your wishes! To start with the first, we indeed had problems with MyTrips, your review has not been answered in time, but the problem should have solved in the meantime. If not, do you let us know at appsupport@eurailgroup.org? Platform numbers would indeed help reducing stress levels when changing a train, we are working on a way to include (the majority) in the app. Station maps would be even better. The old app used to have an arrival/departure board for a specific station. We are looking into bringing it back. The current time table is offline so it doesn't need internet, in the future we could have real time updates if a railway carrier can provide us with these data (major western-european carriers may can). If clicking on the details of a trains you can see the facilties, at least for German trains you can see "business services" which means wifi/power etc.Good for long route, not local directions
This app gave us very bad directions for local routing to get to our longer train. It sent us 45 minutes out of the way, leading to a 25€ taxi ride in order to avoid missing our train. I recommend verifying any route with another map application before embarking out.FanciMabes
Add obvious train numbers back in!
The new update is ok but my only request is PLEASE make the numbers of the train obvious at a glance like before! It was so useful going on the app and being able to see both the time of departure AND the number of the train straight away so that I know for sure I am getting on the right train. Otherwise it does the job.Show lesstpotato97
Developer Response
Hi, thank you for suggestion to make the train numbers more obvious. If you have more ideas or feedback you are very welcome to share at appsupport@eurailgroup.org.The new app doesn’t show all train options for global pass!!
NEEDS BUG FIX NOW!! This new version doesn’t have the correct train info!! The only way we know is because we’ve already bought seat reservations for a train from Lyon to Paris and when I went to double check connections my app had updated and we cannot get it to show the correct train time and route! Thank goodness my husband’s phone didn’t automatically update the app and we still have it until this bug is fixed. The seat booking part of the app still has the correct train route and time. So I cannot trust this app until the info on my new version matches my husband’s old version. PLEASE FIX THIS!!!! If you need the specific route it’s Lyon Part Dieu to Paris Gare de Lyon at 9:04 in the morning. This is super frustrating and scary as we’ve been using this app to plan travel for 5 weeks in Europe.Show lessDowellAJ
Developer Response
Dear DowellAJ, thank you for sharing your experience. Both the old and new app use the same European train database for the train time tables so this shouldn't make a difference. The timetables come from each railway carrier and are updated monthly. I will investigate and involve the French railways if needed.Rail planner
Excellent to use and very user friendly.This app. Has been very well thought out.Ianandhelenz
Love it! But....
Only thing that could be better is if you could reserve seats on the app and have the option for real time train updates using wifi or data.Sophiek2512
