Leave a Review Eurail/Interrail Rail Planner
Bad app, good customer service
Originally I wrote a 1 star review. The app is still horrible, but the developers know this and say they are working to fix it. On the other hand, the customer service is superb! They get back to you within an hour on Facebook messenger and do everything they can to help. Sucky app, but the customer service fixes everything and makes it better.Show lessJT Runner Girl
This app is super glitchy
This app will kick you out of your pass and will not allow you to log bag in. The epasses are not reliable enough for travel expectations and you will get grilled on a train when their app doesn’t work even if you have a pass. Anyone traveling on Eurail should print out all passes (including but not just tickets) until they can figure out how to program a functional app. -signed someone who works in techShow lesseurailappisterrible
Just terrible
For a worldwide company this app is terrible. Its very slow and takes ages to load up tickets and barcodes. The main problem was everytime i activated a day it would give me the day before, the support team i believe have sorted out this problem, but it wasn’t very inconvenient in the first place. In my opinion it is better to get the mobile pass, but not when its slow and takes ages to load. Another problem i had was that if you live in the UK you cannot book seat reservations for speed trains. Meaning when i wanted to get seat reservations for the frecciarossa train in italy i had to wait until i was in the country. And doing it through the station was terrible because half the people didn’t have a clue what they were doing. I hope if i buy the pass again i hope the app is in a better condition and you can book seat reservations within the UK, but for now i say i had a terrible experience with the app and the pass itself.Show lessnottt a fan
The modern Nomad or should we say Marco Polo
This is my third Interrail Global Pass even at 2 months off 70 years of age I still enjoy the exciting experience of train travel. We all know about island hopping on a boat, well why not try country hopping by train. You get to see so much scenery when going from country to country. My advice is first class, yes you pay extra, but when it comes to night travel the first class sleeper or Cushette as we know it, is one step beyond when it comes to the facilities provided:- 2 bunk beds, a table section, wardrobe, toilet and toiletries, a shower cubical and of corse electric socket for mobile phone charging or other devices. Have no fear you will have a Knock on your door with a free coffee etc, half an hour before your final stop. Of course the sleeper/ Cushette is at extra cost but well worth it when travelling through the night. Who wants to sit on a train seat trying to sleep and look after your belongings/baggage. Last thing, quite a few train journeys require a reservation booking, which you also pay for, I have found this useful my self. Last thing not all journeys are first class, mainly in the poorer countries. I think that is everything covered.
Happy travels
F JShow less23 Capone
just awful
no landscape orientation, only portrait. Tears for large tablet users.
The map is just a map without pins for the eurail stations. Not sure how you overlook putting the valid eurail pass stops on the map for an eurail pass planning app, but supposedly the map is a recent feature.. which is even harder to believe. There was a version of this app without a map at all?? Shows where the developer's heads are.
But the map thing wouldn't be much of a problem if you could plan a trip. Say London to Brussels, which connect by rail on the eurail website map and each have a station and this App will declare "no connections between those points". Amsterdam to london? Nope. London to Edinburgh? Yes! Hey, 1 out of 3 ain't bad, right? Towel thrown. It'd be faster to plan my trip on an Atari 2600.Show lessPacati
Stranded
Doesn’t update when major disruptions to trains are made. We got stranded in Barcelona having to buy airplane tickets because we didn’t know the trains were affected by flooding in France until we were already at the station and there were no trains till next month.
I understand the need for offline use but major disruptions to lines should at least have some kind of notification.Show lessJustin447
Worst app ever!
Cannot believe in this day and age that someone can produce such a lousy app. I'm relying on the local train schedules to figure out my travels. It never has the up to date schedules!! It also doesn't allow me to place any reservations so I must do it at the local stations. Not only will I never use the app, I won't ever but the Eurail pass again! So disappointed!!Show lessCaymanjj
Completely useless – Use DB or ÖBB app instead
You can't really DO anything with Rail Europe's mobile application. "Rail Planner" can query a small subset of train schedules, but Deutsche Bahn's app can query all schedules for all of Europe. "Rail Planner" can't make reservations (it sends you to the Rail Europe Web site to do that, and their process is completely manual, involves mailing paper records, and requires a $7.95 fee in addition to any reservation costs), whereas the DB app can make reservations for German domestic trains and many international trains that serve Germany, and the Austrian Railways (ÖBB) app can reserve just about anything. Don't waste your time downloading "Rail Planner".Show lesspaul4791
Could be the worst app ever
Apart from poor design, it won’t process reservations it says are available. and won’t let you delete previously planned reservations. The website is no better, doesn’t recognize login and then sends you in a loop to do it again. Enough to make you want to abandon the whole notion of the rail pass.AyCaramba61
Unreliable
I’ve experienced so many serious shortcomings with this app, that I consider it an unreliable source. Routing that puts me on a bus instead of keeping me on the through train to the destination, a complete ignorance of Italian train scheduling for connections, missteps when routing to avoid seat reservations, total failure to place a selected seat reservation in the cart for purchase, telling me there are no trains to a destination when the German S7 lines accept a EurailPass, etc.
At best, use it in conjunction with Google Maps, get reliable schedules from the train companies directly, search on your own leg by leg to plan connections and transfers, show the app results to station ticket agents to get a good laugh, learn precise names for destinations for typing them in because the app is not smart, buy your seat reservations on high speed trains through a station agent well ahead of time. I don’t hate this app, I’ve channeled my disgust into constructive workarounds, but Eurail should be ashamed of itself for putting out such a shoddy product. It isn’t free if it leads you into making mistakes and missing opportunities.Show lessiPensive
