Foods Co User Reviews

The Kroger Co.

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Accessibility

I just loaded the app yesterday, and I cannot access it. I'm using an iPhone 12 with VoiceOver, the screen reader for the visually impaired. I tried it on my husband's phone first, and I got the same experience as if it was unable to load. Then somehow when I checked it the next day, it loaded and the screen reader was able to read it. I don't know what made the change. But I am unable to load it on mine. The only difference is that his phone isn't iPhone 13 Pro Max. I've noticed on the desktop website that when you want to go to the weekly ads or coupons, it seems to take you to a third-party page. Even if you thought you signed in separately already when you went to the initial page, it seems to want to make you sign in again. Are there now two different sign in places? I wonder if this is kind of complicating the process when it comes to loading the app.

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TigerRefuge

5 months ago

Response from developer

Hi! We're sorry to hear this is happening. If you're still having issues, please call us at 1-800-576-4377 so that we can troubleshoot your issue with our Digital Team. Have a great day!

Can’t log in!

I just got a new phone and downloaded the Foods Co app. I am unable to log in and I even just changed my password on the Kroger website. Nothing!
I’m looking at other reviews and see that I’m not the only one.
Bad updates or whatever. Just not good.

DavidisBangin'

6 months ago

Response from developer

Hi, there! We're sorry to hear this, and we would love to help! If you're still having issues, please call us at 1-800-576-4377 so that we can troubleshoot your issue with our Digital Team. Have a great day!

Does not work

App does not work. I can’t get signed in. I try and gives me an error every time. Says there’s a problem with my email.

Jakenca

7 months ago

Response from developer

Hi! We're sorry to hear this is happening. We suggest you delete the app and re-install it. If you continue to have the same issue, please call us at 1-800-576-4377 so we can troubleshoot this with our Digital Team. Have a great day!

Poorly coded.

You would think with how big the franchise is, that they would have quality control on their app. Selecting to see the daily ad, it hardly works ever! Now, it just dosnt work. I’m reminded not to even go to the store when I check the app. It’s already not the best supermarket anyway.

ArielPeace

8 months ago

Response from developer

We appreciate you sharing your feedback with us! Our digital program is under constant evaluation and your feedback provides us important indication as to how to improve your digital experiences. We have shared your feedback with our Digital Team for further review.

Dead app

This app never connects when you launch it.

fedireli

10 months ago

Response from developer

Hi there! We're sorry to hear this is happening, and we apologize for the delayed response. We suggest you delete the app and re-install it. If you continue to have the same issue, please call us at 1-800-576-4377 so we can troubleshoot your issue with our Digital Team. Have a great day!

Not able to log in

Recently switched over to iPhone.
I had a Galaxy Note before and had absolutely no problems with the app.
On iPhone however I’m not even able to log in.

Claudia.Dawn

a year ago

Response from developer

Hey Claudia! We're very sorry for any frustration caused by our app not working properly for you and for our delayed response. If you're still experiencing any technical issues, please reply with the following information by emailing us at Krogersocialmedia@kroger.com and put Case#66323915 in the subject line. Thank you! - Error messages (If any) - Make/model of your device (iPhone 6s, Galaxy note 3 etc.) - Operating system name and version (ex: Windows 10, iOS 16.6.1) - Alt-ID or Shopper's card#

Why Advertise If You Can’t Offer

Downloaded the app for the first time today to clip some coupons, but it doesn’t even work. Waste my time.

ReviewsFromNancy

a year ago

Response from developer

Hi! We're sorry to hear about the issues you're having with our mobile app and digital coupons. Due to high volume of traffic on our mobile app and website, you may experience an increase in error messages. If you're still experiencing problems, please call us at 1-800-576-4377 (with reference #66262704) for further assistance. Thank you.

Trash!

Inconsistent. When looking up weekly specials on the app, it takes you to web app. Always asking you for your location when it’s already set in your profile. There’s a reason one downloads the app so one can conduct everything on the app. Not for it to go out of the app and go on the website. Trash! You can do better.

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ArielPeace

a year ago

Response from developer

We appreciate you taking the time to let us know about your concerns and apologize for any inconvenience. We suggest you delete the app and re-add it. If you continue to have the same issue, please call us at 1-800-576-4377 and reference case #64708104 so we can troubleshoot your issue with our Digital Team. Have a great week, Arielpeace!

App Not Working Properly

The app isn’t syncing properly. I can’t access my list or save to my list on the app but can if I log in through a web browser. Pls fix asap.

Ms. Mel

a year ago

Response from developer

We are sorry to learn of the negative experience you are having with the Kroger app. The first thing we recommend is to uninstall the app and then reinstall it. By doing this you will have the most current and up to date app installed. If the problem continues, please call Customer Support at (800) 576-4377 and reference case 63261411 to the representative.

Unable to use app

I had used the app for years with no problems until the most recent update a couple months ago! Now I can’t log into the app not even after resetting my password! Instead I have to go to the website and even there I have to reset my password every time! So frustrating! I’ve contacted customer service and they send me a link but I still have same issues! Someone needs to look into the bugs and get them fixed!

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luvzchoc

a year ago

Response from developer

Hello! We apologize that you are having issues with the app. We recommend uninstalling and then reinstalling it. By doing this you will have the most up to date app installed. If the problem continues, please call Customer Support at (800) 576-4377 and reference 62230195. Have a wonderful day!