The app has improved a lot.
I enjoy using the app. With all the changes in aviation since the pandemic, this is a welcome change from Avianca ( Lifemiles ) . I used to fly with these Avianca a lot. They need work a little bit more with there partners to deliver more routes. Especially popular routes. Good move forward , hope to see the app routes improve! App is much improved ( navigation and search features) ..
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CRASHES
Useless. App crashes when you try to check in. Fix your app!
App not working
I had this app last and was working fine . Then when I added it again this year on my phone its says “sorry your phone doesn’t meet the security requirements to open our app” I’m baffled what does this even mean ! My phone is a iPhone 13 plus pro with everything updated always especially with security. Is anyone experiencing this problem? Can anyone explain this to me? Is there a contact number I can call regarding this matter I tried googling it on the Internet, but there’s no information regarding this situation.
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Simply amazing
I have traveled with Avianca before but I do have to say that this time they went above and beyond my expectations. I had purchased my mom a first class ticket so she could be more comfortable to my total surprise they upgraded me to first class as well because they had an empty seat and they said so I could keep an eye on my mom! I am grateful and thankful for such great gesture
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Apple wallet
I can’t believe the Avianca app does not support Apple wallet. Come on Avianca get that update in.
Por favor Avianca. Instalen un app en que se pueda usar Apple wallet.
Por favor Avianca. Instalen un app en que se pueda usar Apple wallet.
Pretty good app, but I have a question.
First of all, lemme start off by saying that this app is great for tracking when your flight is open for check-in, though I’ve never used it, I have a flight coming up with Avianca, and the app shows how much time you have until the flight, like how many days and hours left until your flight. I only have one question to ask, which is can you only earn LifeMiles when you have booked the flight, or can you earn LifeMiles for a flight when you’ve just made your account when you’ve had a flight booked.
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Check-In doesn't work
What's the point of having an application if something as basic as a check-in feature doesn't work?? Going to have to get to my 6am flight even earlier to check in person after a long phone call with customer service, who were incredibly unhelpful and told me to "screenshot the error then show the airline agent when I check in in person to avoid being charged for airport check in"
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Price gouging
Avianca is now price gouging on extra baggage fees. They just charged me $215 when I usually pay $65 for one extra bag. Avianca is unable to give a reason or explanation to why these fees are so high. They do this because they know that the passengers have no choice.
From an outstanding App to worst!!!
I started using this app in May 2019 on my iPhone and I loved it and enjoyed the airline and its professional employees. For some reason, starting this year Avianca has changed for the worse from customer service, and plane accommodation for less than 5 hours, and now the app has started acting up with problems logging in, failing to post my Lifemiles flights or it disappearing 2 weeks after my latest flight.
Currently, I cannot log into the app because it's saying: "Sorry this device cannot be considered safe and you will not be able to use the application."
This isn't making any sense because I never had a problem with it before plus I use a VPN and other protection from viruses etc. There's nothing on the site to address the problem and I'm not the only one. I'm not sure if they have anyone monitoring this app review. If they don't fix it, it will downgrade the outstanding past reviews it was known for great service and app. Please let's fix this problem.
Currently, I cannot log into the app because it's saying: "Sorry this device cannot be considered safe and you will not be able to use the application."
This isn't making any sense because I never had a problem with it before plus I use a VPN and other protection from viruses etc. There's nothing on the site to address the problem and I'm not the only one. I'm not sure if they have anyone monitoring this app review. If they don't fix it, it will downgrade the outstanding past reviews it was known for great service and app. Please let's fix this problem.
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App unusable
I downloaded and opened this app. I immediately was faced with the picture of a dog with this caption underneath:
“Sorry this device cannot be considered safe and you will not be able to use the application.”
As someone who is generally tech savvy, I deleted the app and reinstalled it, nevertheless I received the same message. Then the app was deleted once again, I restarted my phone, then I downloaded the app a third time. And for the third time I receive the same messages above. This app is completely unusable. For the record my phone is an iPhone 14 Pro, running version iOS 16.5.
“Sorry this device cannot be considered safe and you will not be able to use the application.”
As someone who is generally tech savvy, I deleted the app and reinstalled it, nevertheless I received the same message. Then the app was deleted once again, I restarted my phone, then I downloaded the app a third time. And for the third time I receive the same messages above. This app is completely unusable. For the record my phone is an iPhone 14 Pro, running version iOS 16.5.
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