Can’t check in because of a bug
I have a flight from Lima to New York and downloaded the app the check in. Because of a bug in the app, I can’t check in. At some point I am prompted to enter a U.S. known traveler number. When I leave it empty (because I don’t have one) and click save, the app presents a loading screen and then prompts me again for a known traveler number. This repeats over and over, I can’t proceed beyond this point to check in.
As a software engineer myself I’m sort of fascinated by how this app doesn’t work for one of its most basic use cases.
As a software engineer myself I’m sort of fascinated by how this app doesn’t work for one of its most basic use cases.
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Either it’s glitching or the app is just beyond horrible
I don’t even know where to begin with but I can say is that this app is so glitchy, I’m not able to login in nor access my digital plane ticket, it’s just beyond horrible; dames goes for the website so horrible and so glitchy, I don’t know whose behind both the app development and the website development what a terrible job like seriously do better!! This is not okay whatsoever, get it together!!!
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Apple wallet
It needs the apple wallet option
Really bad service!!!
First and last time traveling with Avianca, I did the checking online to make it easier, I asked for a wheelchair service for my mother in law, and also I paid $12 dollars for priority to aboard in the group A, and I was frustrated because the trip was leaving at 11:05 pm and we were waiting still for a wheelchair at 10:30, they charged me $12 and they didn’t gave her a cup of water, I had traveled in different airlines and for sure we won’t do it again with Avianca!!!!
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Directs to website for checking in. It is just a portal to the website.
Was trying to check in for my flight. I had to check in online otherwise would have had it pay at airport. The website had bug and did not go through to last stage. I tried the app hoping it would work but the app just links to the Avianca website. Same crap.
Passenger
We tried avianca this year fir the firs time and my family was very impressed with the service from Avianca
Rat Company
This is a great airline until they lose your bag and refuse to take ownership or assist you in any way. They gave me a claim number on the first day but for two months after that they were “still searching.” It’s been over 6 months with 0 attempts to them to reach out or offer a solution when contacted. This company is one of a kind because every other airline is easy to get a hold of or file a claim that actually has accountability. They say they will provide follow up within 30 days but then they just send a generic email saying sometimes bags are lost. Also from the day the flight landed and my bag didn’t come they assured me that this happens every day and my bag would be on the next flight and then would be brought to me. That was on April 30, 2022 and it’s November with nothing close to a resolution or compensation. They are incompetent in all aspects of customer service.
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Love this airline !
Great service and prices ! Totally recommended
Worst!
This is one of the worst airline apps I’ve ever used!!!! Trying to add baggage to my ticket was ridiculous. It just kept sending me back to the previous page. The airline changed my flight and I was directed to a certain link, but that link never worked. I had to call Avianca which meant being on hold for 90 minutes. There is just no reason for an app to be this glitchy. I’m done with Avianca!
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Does this app do anything at all?
All it seems to be doing is serve the website just like in a browser.
it's beyond cringe that I just bought a flight via the app, and it doesn't appear under "my trips" in the app.
Please fire the product manager who made this decision, I fired people over much less.
it's beyond cringe that I just bought a flight via the app, and it doesn't appear under "my trips" in the app.
Please fire the product manager who made this decision, I fired people over much less.
